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Heritage Toyota

S. Burlington, VT

4.9
3,969 Reviews
Heritage Toyota is Vermont's leading authorized Toyota dealer by volume and home of The H-TEAM, a crack-unit of customer service centric automotive fixed operations specialists. We are conveniently located on Shelburne Rd, a major commuter roadway. Customers can drop off their vehicle for service on their way to work in the morning and ride our Customer Shuttle into many adjacent towns and cities as Burlington, South Burlington, Winooski, Shelburne, Colchester and Essex. And when you purchase from Heritage Toyota, you receive yearly Vermont State Inspections for free, for the lifetime you own the vehicle! Call Heritage Toyota for your custom quote and schedule a test drive today.
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1620 Shelburne Rd

S. Burlington, VT

05403

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Showing 3,969 reviews

April 05, 2017

Efficient and friendly Ryan explained what would be happening on this visit and made recommendations on when to come again for my low-mileage car. Very quick service. In and More

by Cyndy
Recommend Dealer
Yes
Employees Worked With
Ryan Allen
Apr 06, 2017 -

Heritage Toyota responded

Cyndy, We appreciate you taking the time to post. Glad to hear Ryan provided a top notch service experience. Thank you for choosing Heritage Toyota! Nora Krom Customer Relations Specialist Heritage Automotive Group

April 01, 2017

Honest, Helpful, No Pressure... They're my Guys! When I find anything that I like in my life I stick with it. I take as good of care of things that I am able to and with the assistance of the Heritag More

by Mr Sparky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Conor McQuade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phillip Devoid, Tom Kulhowvick, Dana Lawrence, Ryan Allen
Apr 03, 2017 -

Heritage Toyota responded

Mr Sparky, Our sincere thanks for this fantastic review! It's wonderful to hear that you have received consistently top notch service from our Toyota service department. We appreciate you taking the time to share your thoughts. Nora Krom Customer Relations Specialist Heritage Automotive Group

March 29, 2017

A great place to buy a truck I was recommended to Heritage Toyota by a friend after he purchased a 2011 Tundra from them. I had long wanted a Tacoma but had planned to wait a coup More

by JustinDCampbell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Zagres, Marc Halliday
Mar 30, 2017 -

Heritage Toyota responded

Justin, What a nice review! It's fantastic that you liked working with Marc and that he provided such a stellar purchasing experience. Thank you for choosing Heritage Toyota. Enjoy your truck! #DocHolidaysellscars Nora Krom Customer Relations Specialist Heritage Automotive Group

March 28, 2017

Professional and timely, Tom, has greeted and assisted me twice now. Great guy; explains services provided, answers any questions I may have, and alerts me as to what I'll n More

by LoveThisCar!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Kulhowvick
Mar 30, 2017 -

Heritage Toyota responded

Thank you for your kind words about Tom! It's very nice to hear that you have been receiving top notch service at our service department. We appreciate you taking the time to write a review. Nora Krom Customer Relations Specialist Heritage Automotive Group

March 27, 2017

Great Service Comfortable and satisfied for doing my Rav4 service on Saturday. The staff was very friendly and the waiting room is very nice. The service price is v More

by Ben
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dana Lawrence
Mar 28, 2017 -

Heritage Toyota responded

Ben, We appreciate you for taking the time to write a review! It's excellent that your service visit was worthy of five stars. Thank you for choosing Heritage Toyota! Nora Krom Customer Relations Specialist Heritage Automotive Group

March 27, 2017

Quick & Easy This is my second time working with Chuck. I've been leasing from Heritage for the last three years, and when it came time to return my old vehicle, I More

by leahfiona
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christine Donahue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chuck Heingartner
Mar 28, 2017 -

Heritage Toyota responded

leahfiona, It's always wonderful to hear from a happy customer! Thank you for posting. I'm glad you enjoyed working with Chuck and that he was so helpful with making the process smooth. #chuckyfromstowe Nora Krom Customer Relations Specialist Heritage Automotive Group

March 27, 2017

Friendly staff, aggressive deals Eleni was great as always. Superior service and easy deals. Was very easy to work with and flexible as always. This is our 5th vehicle purchase More

by Jerry W
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Mickel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eleni Floyd
Mar 28, 2017 -

Heritage Toyota responded

Jerry, It's wonderful to hear from a return customer. Very glad to know that Eleni has provided you with a consistently top notch experience. Enjoy your new vehicle! #elenifloyd Nora Krom Customer Relations Specialist Heritage Automotive Group

March 26, 2017

Routine Service We were greeted upon entry, and they loved my dog. Anytime my dog is welcome, it is a good day. He canvassed the entire shop front, with nothing but More

by gregtruck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Meghan Towers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Kulhowvick, Amber Miles, Alicia Cloutier
Mar 28, 2017 -

Heritage Toyota responded

Greg, We appreciate you posting! It's very nice to hear that both you and your dog had such a positive experience at our service department. I'm sure our service staff enjoyed meeting your dog, as well! Nora Krom Customer Relations Specialist Heritage Automotive Group

March 25, 2017

Friendly and low pressure I worked with Zack here, and he was super helpful, without being too pushy. I had been to two dealerships in the area in the past couple weeks, and ev More

by Tim G.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Zagres, Zack Roberts
Mar 28, 2017 -

Heritage Toyota responded

Tim, Thank you for sharing your excellent experience working with Zack! It's great to hear that he was so accommodating. Enjoy your vehicle! #zacksgotyourback Nora Krom Customer Relations Specialist Heritage Automotive Group

March 25, 2017

Poor sale person equals No Sales Angus was pushy and very unknowledgeable about the Toyota product with little knowledge about lease programs. Not the kind of so called sales person More

by TT8
Price
Recommend Dealer
Yes
Employees Worked With
Angus Gunn
Apr 03, 2017 -

Heritage Toyota responded

I sincerely apologize for the unsatisfactory service you received from Angus. That is not the impression we want anyone left with. I shared your experience with the sales department management team who will address this incident with Angus. I appreciate that your opinion of Heritage on the whole is still positive. Thank you for your feedback and understanding. Please feel free to contact me directly if you would like to share further details. Nora Krom Customer Relations Specialist Heritage Automotive Group customerservice@heritagevt.com

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