Heritage Toyota

Third vehicle here; staff worked on affordability each time. I have now purchased three used vehicles from Heritage; a Camry, a Sienna and a Corolla. (Also another Camry from a dealer in Rutland.) Very happy wit I have now purchased three used vehicles from Heritage; a Camry, a Sienna and a Corolla. (Also another Camry from a dealer in Rutland.) Very happy with the life span and performance of the first two from Heritage; hopefully #3 will continue as a trend. I worked in retail management for 30 years. My crusty old school boss, generally a good guy - classic tough but fair person (these days seems like too much "tough", nowhere near enough "fair" anymore) used to say this on the regular about hitting sales targets, often challenging ones: First time's luck; second time's coincidence; third time's a trend. I made it a point of my career to hit as many of my targets as reasonably possible just so I could throw that old chestnut back at him during sales meetings. Not surprisingly, he didn't seem to mind... I appreciate the staff working on price; we are a family of four, currently one income, living in very expensive Chittenden County. Rural area; we need at least two affordable cars, plus probably one more next year or so when my teen son starts driving. I truly wish there was ONE visionary out there in car dealership land that would just put their used auto inventory out there with a finite price, inclusive of a *reasonable* markup to cover conditioning, etc. and a modest profit, and end all the lunacy and stereotypes surrounding deal-making. Having worked so long in retail, I genuinely understand the need and right to make an honest profit. I do not believe anyone, any "customer", has the right to try to screw down the price of a car (or anything else) to cost or almost cost. Nor should dealers abuse the nice, naive people who are often just confused. One loud obnoxious jerk will wail to the heavens at the injustice of the price of a car, to the point where usually you're willing to do almost anything to get rid of them, I suspect to the point where another more pleasant customer will get a bad deal to make up for it. This is wrong on so many levels. That jerk doesn't deserve a deal, though I know they are usually the type that can afford most whatever they want. This recent deal was a bit of a misunderstanding, BTW, so I hope I wasn't being that jerk here. Not my intention at all. I just wanted to get to a loan not above 10K due to our financial situation; that's all. Your initial price on the car was almost exactly what the bank's listing had it at. I just knew I couldn't afford full book PLUS all the extras (tax, fees, etc.). You worked on it, and made an offer and I appreciate it, truly. I plan to turn this car over to my son late next year, and hopefully look for another for myself. Our daughter will need a vehicle in two+ years. You have the potential for two more sales right there over the next few years. Isn't that worth offering a good deal to a loyal patron? Please consider a used "Fixed Price/ Everything Included" option on your lot someday. No arguing/haggling/wailing to the heavens crap. "Here is our price, all in, inclusive of our *reasonable* markup and reconditioning costs." This is the very first place I would look in the future. Why not try it? I get the whole new car BS (sorry, but it is, and you all know it), with "incentives', rebates, etc., etc. Probably hard to get to a fixed price wading through all that nonsense, though I believe it could still be done with a bit of determined and legally creative accounting. Lastly, what I wouldn't give to peruse your full P&L for a lunch hour or so. Right in my wheelhouse, as I am an intensely curious person, generally. I used to tell that crusty old boss of mine that it's one thing to understand an operational line item (like a supply line, say); another thing entirely to be able to actually MOVE that number. Sometimes you can't; the best you can do is hopefully contain it. But I digress...sorry. Thanks for what I hope to be yet another great car from Heritage. I look forward to working with you in the near future. Steven More

Helpful and relaxed After looking for a new car at a number of dealerships we landed back at Heritage where we had purchased our last car. Zack Roberts, the sales associ After looking for a new car at a number of dealerships we landed back at Heritage where we had purchased our last car. Zack Roberts, the sales associate that we worked with, was very helpful but not pushy. More

Stress-free driving Angus did a great job making everything just work for me. I ended up in exactly the car I wanted at a very fair price very quickly. The best part is t Angus did a great job making everything just work for me. I ended up in exactly the car I wanted at a very fair price very quickly. The best part is that I have the peace of mind of knowing that I'm now backed by a dealer who will help me take care of this car for the next decade. Thanks! More

Best customer service in Vermont Marc was awesome and made my transition into my new RAV4 quick and easy. Thank you so much Marc LOVE MY RAV4. Everyone was great Marc was awesome and made my transition into my new RAV4 quick and easy. Thank you so much Marc LOVE MY RAV4. Everyone was great More

Amazing Customer Service! This was my first experience ever buying a car from a dealership and Marc could not have been more helpful! He was patient while we were figuring out This was my first experience ever buying a car from a dealership and Marc could not have been more helpful! He was patient while we were figuring out what we wanted, very knowledgable about the vehicles he was showing us, and not pushy at all. He did everything he could to make our car buying experience exactly what we wanted it to be and we could not be happier with our new Toyota Corolla! More

Awesome! Thank you Seth and Emily for everything! Your service rocks! Beyond expectations!! It feels really good to have confidence and trust when you bring Thank you Seth and Emily for everything! Your service rocks! Beyond expectations!! It feels really good to have confidence and trust when you bring your car into a service department. More

Positive, professional, personalized sales I had a very positive experience at Heritage Toyota because of the personalized attention of Derek Blood. Starting with our initial email contact he l I had a very positive experience at Heritage Toyota because of the personalized attention of Derek Blood. Starting with our initial email contact he looked to assure my satisfaction, first discovering if my present car met my needs, to letting me know of deals that were available until there was one that met my expectations. He was always friendly and professional but never aggressive or presumptuous. He looked to see that my new car met my expectations, and helped me to navigate the new options I was unfamiliar with. Working with Derek was pleasure. More

Authentic sales Adam was very helpful. It was easy to explain what I was looking for and what was available to me. I found him and his team to be very authentic. H Adam was very helpful. It was easy to explain what I was looking for and what was available to me. I found him and his team to be very authentic. He answered questions with no hesitation. I walked out feeling happy with my decision to go in. we are all part of one larger community and Adam and his team make you feel that way. More

Wonderful experience I recently worked with josh at heritage Toyota for my first car purchase. It was an AWESOME experience. I was picky, and josh sent me multiple cars to I recently worked with josh at heritage Toyota for my first car purchase. It was an AWESOME experience. I was picky, and josh sent me multiple cars to review postings for. He patiently listened to my feedback and found more and more options. Even when I complained about the color - he didn’t tell me it was trivial, he made sure I only saw options that worked for me. I finally found my dream car and 100% recommend josh!! More

An excellent day The day began meeting a very personable young fellow, Derek, and an excellent finance manager. As a senior citizen, I am very opinionated but I liked The day began meeting a very personable young fellow, Derek, and an excellent finance manager. As a senior citizen, I am very opinionated but I liked the whole deal here. Thanks for a great day. More