Heritage Toyota

GREAT car buying experience First time buying a Toyota and dealing with Heritage Toyota. Casey and the rest of the staff were incredibly nice, informative, and did not pressure m First time buying a Toyota and dealing with Heritage Toyota. Casey and the rest of the staff were incredibly nice, informative, and did not pressure me into anything. He was very knowledgable and informative about the car I bought and worked with me patiently every step of the way. I would highly recommend Heritage Toyota! More

My Lucky Day I had arranged a test drive by Internet, and when we arrived we were introduced to Derek Blood. He had the car waiting for us and off we went. He wa I had arranged a test drive by Internet, and when we arrived we were introduced to Derek Blood. He had the car waiting for us and off we went. He was polite, knowledgeable and not at all pushy. To make a long story short, Derek worked with us finding just the right vehicle, and then came up the numbers that made us want to buy. I'm 60+ and this was one of the easiest and most pleasant negotiations, and extra kudos to Derek because after we worked out a buy option, we ended up leasing--a first for me. Because of the lateness in the day, we picked up the car the next day, and Derek did a terrific job explaining all the new (to me) safety features and phone/radio options. He further followed up after my vacation to make sure I received the two options that weren't in stock on purchase day. We were happy to work also with Travis Green and meet Conor McQuade. More

Great customer service during a very hard time! I was rear-ended two weeks ago and didn't think my car was going to be totaled. After having to cry and scream at the insurance company to come and lo I was rear-ended two weeks ago and didn't think my car was going to be totaled. After having to cry and scream at the insurance company to come and look at my car (which had been sitting for most of the two week period), they deemed it a total loss and only gave me a week's time with a rental car. I was frazzled, unhappy and anxious. I found a car on this site I was interested in. Alex was so great!! He was so patient, nice and mostly *kind*. I was dealing with very poor customer service so he was just what I needed! He helped me through the process, worked with my very hectic schedule (I'm a graduate student who had little time to go car shopping, especially when it was unexpected), and was so nice when I showed up while he was helping other customers (for which I felt terrible). All around excellent experience! More

Best Service After buying from 802 Toyota because they could get the truck sooner, I have had negative experiences, Just getting to talk to the right person was wo After buying from 802 Toyota because they could get the truck sooner, I have had negative experiences, Just getting to talk to the right person was work. They refused to try to help me with a warranty claim for my 2016 Toyota. I went to Heratige and had a 180 degree opposite experience. Matt in service went above and beyond to help me and determined the battery was faulty. He helped me to get fully reemburced for the repair!!! Thank you Heratige Toyota, I will be more patient in my future purchas s, as I want a dealership where the service doesn’t end with the sale! More

Heritage has mastered the lost art of customer service Mia Kulasic was a pleasure to work with! We shopped all over in our quest for a new SUV and we experienced many different levels of honesty, courtesy Mia Kulasic was a pleasure to work with! We shopped all over in our quest for a new SUV and we experienced many different levels of honesty, courtesy and overall customer service. Mia was quick to return emails, clear in her responses and professional. She provided guidance, rather than pressure, and managed to get us in a vehicle we love at a price we could afford. Our delivery was handled by Chuck (from Stowe) and closed by Travis. I was impressed how each person in our deal remained on the same page from start to finish. More

Chuck Heingartner is the BEST!!! My experience at Heritage has been nothing short of amazing; especially with Chuck. He's gone above and beyond to be helpful and meet all my needs! My experience at Heritage has been nothing short of amazing; especially with Chuck. He's gone above and beyond to be helpful and meet all my needs! More

Years of Awesomeness I’ve had my cars serviced at Heritage since 2003 and Tomhas been there making sure it goes well for most (or all?) if that time. Thanks a million Tom I’ve had my cars serviced at Heritage since 2003 and Tomhas been there making sure it goes well for most (or all?) if that time. Thanks a million Tom for knowing your stuff and taking care of our cars! More

Very good experience at Heritage Toyota. 2013 Prius I am extremely pleased with my experience yesterday March 19, 2018. I had asked Mark Haliday to look for a couple of certain models along with the co I am extremely pleased with my experience yesterday March 19, 2018. I had asked Mark Haliday to look for a couple of certain models along with the colors I didn't want. I thought this would be a couple of weeks, but he got in touch and said he had a couple that I could check out. When I went to the dealership, he had exactly the model and color I was really hoping for. Everything went very smoothly and I now have a great new (to me) car. More

Well taken care of as usual. Lease was up and ended up with a beautiful new RAV4. Megan, Jason and Christine were wonderful to deal with. Even took snow tires off old car and put Lease was up and ended up with a beautiful new RAV4. Megan, Jason and Christine were wonderful to deal with. Even took snow tires off old car and put them on new car. Thank you! More

2015 Rav 4 Derek (as well as all staff we encountered) were very friendly and courteous. Derek was not pushy and didn't try to sell me on a vehicle that I wasn' Derek (as well as all staff we encountered) were very friendly and courteous. Derek was not pushy and didn't try to sell me on a vehicle that I wasn't interested in. He was knowledgeable of the vehicles and if he didn't have an answer right off, he found the info we were looking for. He made the experience painless (as did Christine) and I would definitely recommend him and the dealership to anyone looking for a vehicle. More