Heritage Toyota

Service Every one from the front greeter at the entrance to service rep to manager were great.😀The service was only for the first 10 k mile. All went well. Every one from the front greeter at the entrance to service rep to manager were great.😀The service was only for the first 10 k mile. All went well. More

New 2019 Rav4 Hybrid Even though Mark Guyette was new to the dealership, in the initial stages of putting together the car, I was able to get the exact new car I wanted. U Even though Mark Guyette was new to the dealership, in the initial stages of putting together the car, I was able to get the exact new car I wanted. Unfortunately, Mark was on vacation when I took delivery. However, Derek Blood stepped in without skipping a beat and made me feel as though we had been working together on this for a long time. He is very knowledgeable about the leasing process and the electronics of the Rav4 Hybrid. He spent quality time with me going through the ins and outs of the electronics of the car, setting up various apps and functions of the car while explaining everything. I would feel very comfortable asking him for a mini refresher at anytime - which he offered. Josh Cousino, in finance, thoroughly explained each aspect of the leasing process, answered questions or found the answer. I always appreciate a person saying, 'I am not sure, let me find out." Instead of faking an answer. Conor McQuade, as always, greets me by name, makes me feel welcome and the Heritage Toyota is there to help me, and happy I came in. All-in-all, I have had a positive experience with Heritage Toyota. They are friendly, welcoming and not 'pushy'. And I felt comfortable with everyone to ask a question again if I didn't understand completely. More

Fabulous! We loved our experience with Heritage last week. We got a great deal without any of the ‘icky car salesman’ vibes. Very fast and incredibly friendly s We loved our experience with Heritage last week. We got a great deal without any of the ‘icky car salesman’ vibes. Very fast and incredibly friendly service! More

Excellent Service Our experience with Toyota and with Ryan Hardy were exceptional! I had a lot of needs, wants, and budget restraints and Ryan worked hard to get me int Our experience with Toyota and with Ryan Hardy were exceptional! I had a lot of needs, wants, and budget restraints and Ryan worked hard to get me into the perfect vehicle! We ended up leaving with two! We plan to keep coming to Toyota for our vehicle needs and would recommend them to all our friends and family! More

Great service..no pressure sales. We have been in the market for a new vehicle for a while. We needed some time to save additionally after we took a highlander for a test drive with We have been in the market for a new vehicle for a while. We needed some time to save additionally after we took a highlander for a test drive with Eleni. She was so helpful and patient with us. Never felt pressured to buy immediately but when we were ready she helped us negotiate a good deal. More

My first Toyota - unexpected, but I’m really pleased Coming off of a VW Jetta lease, I was looking for a small/mid-size SUV and really leaning towards a VW Tiguan. Thank goodness I went to Heritage, beca Coming off of a VW Jetta lease, I was looking for a small/mid-size SUV and really leaning towards a VW Tiguan. Thank goodness I went to Heritage, because I am getting a massively better car for the money in my new RAV4. Mark and Conor were so helpful and always sure I had all of my questions answered. We looked at multiple cars on the lot, reviewed other cars in their inventory, and they made sure I knew that they could get it if they didn’t have it. I never felt rushed or undervalued as a customer. I would recommend Heritage to anyone looking for a new Toyota. Mark and Conor were so nice and helpful, and I had a great experience from beginning to end. Conor also has a wicked sense of humor! More

Perfect New Car Purchase Heritage Toyota is a pleasure to deal with and I am a challenging customer that knows what I want. Marc exceeded my expectations, was very professiona Heritage Toyota is a pleasure to deal with and I am a challenging customer that knows what I want. Marc exceeded my expectations, was very professional and I felt no pressure. He consistently had my best interests as the priority. Assisted me with decision making and all with a smile. I do not even live in Chittenden County and continue to choose Heritage Toyota. I would be remiss to not mention Conor McQuade and Christine Donahue who were both integral to the experience. Thank you to the Heritage team! More

Helpful, not pushy Though eight years ago, we didn’t have a great experience at Heritage, it was much better this time. Marc helped us without being pushy, he provided k Though eight years ago, we didn’t have a great experience at Heritage, it was much better this time. Marc helped us without being pushy, he provided knowledgable information and made sure to satisfy all of our questions. We bought a car! More

We wanted an SUV with excellent MPG & Heritage delivered Dealer pointed out a way to get a $1250 discount. Female sales person was very knowledgeable and patient in explaining all the new features of the 201 Dealer pointed out a way to get a $1250 discount. Female sales person was very knowledgeable and patient in explaining all the new features of the 2019 RAV 4 Hybrid. More

Excellent customer service We just moved to the Burlington area and wanted to buy a hybrid for local driving. We had the good fortune of working with sales rep Mark Guyette at We just moved to the Burlington area and wanted to buy a hybrid for local driving. We had the good fortune of working with sales rep Mark Guyette at Heritage Toyota. Through our conversations, Mark probed to understand our priorities and needs and directed us to an option we weren’t even considering that turned out to the be the perfect fit (Rav 4 2019 hybrid). He was attentive, listened, and followed up in a very timely manner to address all of our questions. He even made a point of showing us some of the beautiful local sites during our test drives! We expected the process to be painful before we started. Mark made it easy, pleasant and enjoyable! Thank you! More