Heritage Subaru Owings Mills

This is our 4th Subaru from Heritage and our 3rd from Heritage Owings Mills - the entire experience from 1st contact to vehicle delivery was seamless and very well managed. Our Sales Consultant, William Heritage Owings Mills - the entire experience from 1st contact to vehicle delivery was seamless and very well managed. Our Sales Consultant, William Hoyt was top notch, knowledgeable about the product ('23 Outback) and processes to get us what we wanted on a timeline we were comfortable with...special mention to Milton Taylor as well and really everyone we interacted with at the dealership was great at their job and made our experience excellent overall. More

Very happy used car purchase 2019 Subaru from Chris and Josh thank you again for everything. Josh thank you again for everything. More

Tobi and Joshua were excellent, professional, friendly, and pleasant to work with. I commend Tobi on her follow-through in all aspects and in getting me the vehicle I wanted in the price range I set. and pleasant to work with. I commend Tobi on her follow-through in all aspects and in getting me the vehicle I wanted in the price range I set. More

Both Josh and Santos were extremely helpful in my Car Buying Experience. Simply the best. Buying Experience. Simply the best. More

Absolutely wonderful service all around. Very respectful and responsive team as a whole. Tom (salesman) and Josh (financial manager) were amazingly helpful and made each of their respective Very respectful and responsive team as a whole. Tom (salesman) and Josh (financial manager) were amazingly helpful and made each of their respective aspects for the car buying process go smoothly for me. More

Top notch, stress-free experience at Heritage Subaru in Ownings Mills. From the moment that Sales Associate Chris Felker walked in the showroom with me to the moment he shook my hand before I drove my new Ownings Mills. From the moment that Sales Associate Chris Felker walked in the showroom with me to the moment he shook my hand before I drove my new pre-owned car off the lot (just under 4 hours), it was the most professional experience I have had in my 40 years of driving and purchasing new cars. Chris could (and should) teach a Master class in how associates should interface with customers. He was tuned in to what I wanted and needed. Knowledgeable, prepared and of course respectful and friendly. Also of note was my interaction with Sales Manager James Pedersen who evaluated my trade-in. Fully explained his assessment. He was genuinely concerned about my safety in that vehicle even if I wasn’t going to purchase a car from Heritage. And finally, working with F&I Manager Milton Taylor capped off the day. No pressure to accept options for financing that did not fit my desire. (And finishing all of the financial paperwork electronically was a bonus of the process.) My sister has been a customer with Heritage Subaru for 14+ years and she told me I could trust them. She was right! Chris, James and Milton make a great Team! Thank you for a great experience. More

3 cars purchased. Excellent service. Traded in a car and 2 hours later left with a new car. Excellent service. Traded in a car and 2 hours later left with a new car. More

William patiently explained everything. No pressure. He followed up promptly. Car was there as promised. No pressure. He followed up promptly. Car was there as promised. More

Heritage made the process easy and enjoyable. Everyone I worked with was great. William and Tom are both super knowledgable and responsive. I've never worked with a dealership that made buying a Everyone I worked with was great. William and Tom are both super knowledgable and responsive. I've never worked with a dealership that made buying a car any easier than Heritage, we'll be back. More

William is a very helpful, no pressure salesman. He answered all of my questions, and understood exactly what I was looking for. I dread shopping at dealerships, but this experience was great. My He answered all of my questions, and understood exactly what I was looking for. I dread shopping at dealerships, but this experience was great. My only complaint is that the finance department was kind of slow getting me out the door. More