Heritage Subaru Owings Mills

Like so many others, I dread the car buying process. Between the haggling, and the waiting, and the back and forth between the various players at the dealership, I’ve almost never had a good experience. Between the haggling, and the waiting, and the back and forth between the various players at the dealership, I’ve almost never had a good experience. Well, I experienced none of that today. I was able to call the dealership, speak to William, and within one hour we had worked out a deal. William got everything started before we got there, so we were able to take the car home not too long after we arrived. And most importantly, everything was as he said it would be. This is really how things should be at every dealership but for now, you can rest assured that William will make getting a car as positive of an experience as it should be. More

Will was knowledgeable and patient. He followed through on everything he said he would do. When we had a question post purchase, he immediately returned our call. I would not hesitat He followed through on everything he said he would do. When we had a question post purchase, he immediately returned our call. I would not hesitate to recommend him or the dealership. More

Fast an great service, people that I can trust. Special Thank you to Josh (finance) and William(sales) for fast and easy experience of buying a new Crosstrek 2023 Special Thank you to Josh (finance) and William(sales) for fast and easy experience of buying a new Crosstrek 2023 More

Top notch dealership. Very attentive to your needs. Works with you to get the best deal. Everyone from the owner, finance and sales consultant were very pleasant and he Very attentive to your needs. Works with you to get the best deal. Everyone from the owner, finance and sales consultant were very pleasant and helpful. More

• Thanks to Tom Haley, this was the first time that we did not dread the purchase of a car. Everyone should have the trustworthy gracious manner and personality that he does! His professional demeanor ind did not dread the purchase of a car. Everyone should have the trustworthy gracious manner and personality that he does! His professional demeanor indicated that his number one concern was treating with us with patience and respect during a particularly important process. His technical knowledge about the cars was outstanding. He provided in-depth explanations every function of the vehicle including the latest advances in safety and technology. He attended to every detail, including pairing our phones and programing our preferences. Tom’s goal was to ensure a deal in our favor, without pressure and treating us like professional business associates without any “games.” He responded immediately to our questions and accommodating our schedules, making the process easy. Unlike other car purchases, the final price was exactly as negotiated, with no surprises. We enjoyed our time at the dealership and cannot offer a higher recommendation to work with Tom and his associates! More

Josh Jones was the first financial manager that helped us understand options during the final negotiations of a car purchase in an understandable manner. He was able to clearly communicate the technical aspe understand options during the final negotiations of a car purchase in an understandable manner. He was able to clearly communicate the technical aspects of the contracts in a lively and engaging manner – imagine that! Based on this, we were able to decide on a plan based on our individual needs, without any pressure. He discussed several options for each offer, giving us time to research and make final decisions. Due to his outstanding attention to detail and working past regular hours, we were able to contact him after our discussions finalize a contract. Because of Josh, we were able to take advantage of an excellent and fair warranty coverage after our meeting. Our overall experience was great, and we highly recommend working with Josh, Tom and Heritage Subaru. More

Going into Subaru is always warm and welcoming. I've worked with Shawn and Josh on every purchase/trade I've had at Heritage. Emily was my sales rep this time and she is extremely outgoing and fri I've worked with Shawn and Josh on every purchase/trade I've had at Heritage. Emily was my sales rep this time and she is extremely outgoing and friendly, just like the rest of the staff at Heritage. I can say they do go above and beyond for their customers and want to keep them happy. This is my 4th Outback I upgraded to the 2023 Touring XT. I love the Outbacks, but I have had problems in the past and Shawn has made every effort to make everything right for me and this is why I continued to stay with Heritage Subaru Of Owings Mills. The friendly atmosphere, listening to the customers concerns, always available to talk and communicate with me is why I continue to stay with Heritage. If you want a clean, friendly, no rush and they will work with you on any problem you have then, this i where you want to purchase your vehicle. Thank you, Shawn, Emily and Josh you, More

I could not say enough positive things about the Heritage Subaru Owings Mills team! From start to finish, Chris, Milton, and Shawn proved to be extremely warm, knowledgeable, friendly, patient, meticulous, a Subaru Owings Mills team! From start to finish, Chris, Milton, and Shawn proved to be extremely warm, knowledgeable, friendly, patient, meticulous, and trustworthy. They were incredibly straightforward throughout the entire process, and they consistently kept their word and honored their commitments. Additionally, they went above and beyond to meet my individual wants and needs: Every concern I raised was taken seriously and addressed with respect and patience. I couldn't be happier with my overall experience. Thank you, thank you, thank you for providing me with exceptional customer service. You have earned a loyal customer. More

My partner and I got in contact with Shawn at heritage Subaru after contacting many dealerships in the area to find a good deal on a new 2023 Subaru Outback Onyx. He was happy to beat the price of the oth Subaru after contacting many dealerships in the area to find a good deal on a new 2023 Subaru Outback Onyx. He was happy to beat the price of the other dealerships in the area and was even willing to work with us on accessories, all while being very friendly and cooperative. When we showed up to test drive the car, we worked with Chris who was extremely patient with us and kindly answered all of our questions about the car. When we settled on a a price for the car we worked with Milton in order to finalize the deal. He did a great job explaining the warranty and maintenance options, and was transparent about everything that they offered. In all we had a great experience at Heritage Subaru and would gladly recommend them to anyone looking for a car! More

William and his colleagues made the car buying process a low stress, amiable one. He was very knowledgeable about the cars on the lot and their competitor's equivalents, and his colleagues worked well with low stress, amiable one. He was very knowledgeable about the cars on the lot and their competitor's equivalents, and his colleagues worked well with us on financing. Overall, a great car buying experience! More