Heritage Subaru Owings Mills

Looking for a car buying experience where you drive away and even over a month later you are still raving about it? Look no further than Heritage Subaru! Our Salesman Chris greeted us with a smile, a firm h and even over a month later you are still raving about it? Look no further than Heritage Subaru! Our Salesman Chris greeted us with a smile, a firm handshake and eye contact. He walked us through the process, willing to stop and was willing to answer any questions that came up. He was patient as we navigated some challenges with the transition of our old vehicle and waited until we were ready before attempting to move to the next step in the process. We really feel like part of the Subaru family now. The most telling sign for my partner and I is that we had an appointment at Honda later that afternoon where we planned to purchase a new CRV. After only a few minutes with Chris, we hastily cancelled that appointment. We LOVE our Subaru Wilderness!! And we would recommend Chris and the team at Heritage Subaru to ANY and EVERYONE! More

Emily and Josh were great. We were about to leave, thinking they didn’t have the car we wanted, but they found just the right one for u. We were about to leave, thinking they didn’t have the car we wanted, but they found just the right one for u. More

William was fantastic to work with. Extremely professional and friendly in helping me make my purchase. Richie and Josh were extremely helpful and friendly in the Financing process. Extremely professional and friendly in helping me make my purchase. Richie and Josh were extremely helpful and friendly in the Financing process. More

Lot of thanks to staff of the Heritage Subaru Owings Mills for very professionally and attentive service. Especially huge thanks to William, who lead and consulted us all the way to agreement. Mills for very professionally and attentive service. Especially huge thanks to William, who lead and consulted us all the way to agreement. More

Emily and Joshua were a stellar team and they made our purchase of two preowned vehicles much easier than we expected it to be. Clean facility, friendly staff top to bottom. They have earned our loyalty f purchase of two preowned vehicles much easier than we expected it to be. Clean facility, friendly staff top to bottom. They have earned our loyalty for sure! More

Helpful people who addressed my issues and answered my questions so I got what I wanted. questions so I got what I wanted. More

Had a Great experience purchasing our brand new Subaru WRX! Thank you to Bristol our salesman for taking his time and making sure we had everything we needed and Joshua for being patient while we sign the WRX! Thank you to Bristol our salesman for taking his time and making sure we had everything we needed and Joshua for being patient while we sign the papers! Everyone in building was very welcoming especially considering we came close to closing time! Gregory the sales manager even came in to congratulate us and to introduce himself! 10/10 recommend this place! Thank you guys again! 😁 More

Josh And Will were fantastic! ! Personalized service, went the extra mile for smooth transaction, made process enjoyable. Highly recommend this duo!! Thank you both Bridget Dionne ! Personalized service, went the extra mile for smooth transaction, made process enjoyable. Highly recommend this duo!! Thank you both Bridget Dionne More

I was fortunate to meet Willaim Hoyt who helped me return my leased vehicle, and purchase my new Impreza. He was very knowledgable, pleasant & followed through on all I asked. my leased vehicle, and purchase my new Impreza. He was very knowledgable, pleasant & followed through on all I asked. More

Their extensive inventory is what first caught my attention. Their competitive rates stood out next. When I called for more info about one of the cars, I spoke to Alex Laderer, my Sales Consultant. w attention. Their competitive rates stood out next. When I called for more info about one of the cars, I spoke to Alex Laderer, my Sales Consultant. who was thoroughly informative, easy going, and inviting. I was getting all the answers and no pressure. It felt more like I was talking to another customer than a sales rep about the car's pros and cons, its market value, and so on. He made it easy to just think out loud, as it were, so I scheduled an appointment to come in the next day for a test drive. A little later, James, the sales manager, called and I thought for sure this was where the pressure was going to come in. But it didn't. He was very transparent and said if I was serious about buying a car, then he was serious about making it worth my while. I was serious about buying a car this week, so I took him up on the offer and he was true to his word. When I got to the dealership and the whole time there, it literally felt like my car purchase was the only one on the docket that day, even though it was obvious that it was anything but. A busy dealership is a good sign, and I'd have understood having to wait, but I didn't have to. The whole staff is very attentive to customers, ensuring that they come first. Very impressive. My situation had some challenges. The car I was trading in had some known problems that I knew were going to drive its trade-in value down. Alex came back with a trade-in value that exceeded my expectations! He was even apologetic that it wasn't more and detailed exactly how they determined the value. This gave me a lot of peace of mind. I'd been in this situation before and, based on past experience, this was the part I was dreading most. That it turned out to be a pleasant surprise got the rest of the discussion about numbers off on the right foot. I was also buying from out of state and had recently moved but hadn't updated all my references. This gave Alex and Josh Jones, the Finance Manager, no small amount of extra paperwork to plow through. I felt sorry for them. Nonetheless, they blasted through it like they do this all the time. Indeed, they are experts and weren't phased in the least with all the extra details to sort out. If anything, they seemed to feel sorry for me having to deal with it. It was a positive synergy. It had taken me over an hour to sort things out with my insurance company and that was the only hard part on my end, especially compared to how smoothly everything went with Alex and Josh. When we got to the part of working out the final financials with Josh, it was getting close to 9 pm. I was running out of steam at this point and took great comfort in Josh's seasoned acumen and attention to detail. He didn't rush through or cut corners. With the efficiency that only comes with experience, he got me through all the not so fun details no sweat and I was off to the races with a new set of keys before I could take a yawn break. I'm 53 and have owned a car since I was 16. There have been a lot of vehicle purchases -- cars, trucks, and motorcycles -- over the years and many of them positive. Buying my new (to me) Subaru Outback from Alex and the gang (James and Josh) has been the best experience to date. I don't say this lightly and wouldn't hesitate to recommend them. More