Heritage Subaru Owings Mills

Santos Mendez is the BEST!!! EXCEPTIONAL customer service!! Everyone is friendly and they genuinely care about you and want to help make your experience positive and as smooth as EXCEPTIONAL customer service!! Everyone is friendly and they genuinely care about you and want to help make your experience positive and as smooth as possible. I can't say enough good things about Santos he kept me up to date with everything, where things were in the process, he answered all my questions, eased any concerns I had, and even followed up with me after I bought my car. He truly embodies the values of Subaru. If you are looking for a car and want to be treated like a queen (or king!) go see Santos!! More

A Great Experience Santos was extremely helpful throughout the car buying process! Even though I did not have an appointment, Santos took his time helping me. I love my Santos was extremely helpful throughout the car buying process! Even though I did not have an appointment, Santos took his time helping me. I love my 2017 Subaru Impreza Sport! Thanks so much! More

Overall Great Experience I initially came in to get a second opinion on my Subaru at the service station. I did find the service department was not super responsive which was I initially came in to get a second opinion on my Subaru at the service station. I did find the service department was not super responsive which was a bit frustrating. After I realized I needed a new car, I looked into cars at the dealership. The car I initially wanted and decided to get was actually not supposed to be for sale, but we didn't find that out until our second day in there. And of course there was no car that was in the same condition for the same price. In the end, we did end up getting another car brought in from another dealer and that was great. The team at Heritage did work to find me the right car that I really wanted which I really appreciated. Working with Santos and Alex particularly was really great, they are both stellar people to buy a car from and helped me ultimately get out of the door with my car. In addition, Shawn went out of his way to get the car I wanted from Silver Spring, I only wish that we were shown a car we couldn't have in the first place. I will likely use the service center there in the future and would probably buy a car there again. More

Another Great Experience at Heritage This will be our third car from Heritage. Our first Subaru. Jon was more than accommodating and knowledgeable on the inventory. He was helpful and ver This will be our third car from Heritage. Our first Subaru. Jon was more than accommodating and knowledgeable on the inventory. He was helpful and very professional. We look forward to dealing with him in the future. More

Old School Customer Service- Appreciated! Buying a car can be a challenging process… releasing full trust to a dealership is not always easy, especially as a woman. I believe that I’ve found a Buying a car can be a challenging process… releasing full trust to a dealership is not always easy, especially as a woman. I believe that I’ve found a dealership that stands by their word. Challenges may come up with purchasing a car, but it’s not the challenges that we look to avoid because not every challenge is avoidable, but knowing that someone is there to stand behind their word to deliver excellent service no matter what may arise, is what we need as customers. Heritage has done this. They are practicing old school customer service, simply by delivering what they promised; great service. The GM, Shawn Davie is a true gem and invaluable to the company and dealership. I look forward to a long lasting relationship with this dealership as I look to buy a car for my daughter in the near future and to upgrade our family Subaru. Challenging start but ultimately very happy with my new/ used vehicle; very happy with the partnership of Heritage Subaru of Owings Mills. It’s great to find people who are passionate about what they do. Thank you. More

Oustanding experience! I had an outstanding experience purchasing my new Subaru Crosstrek. From the time I made my appointment to meet with GM Shawn Davie and Sales Represe I had an outstanding experience purchasing my new Subaru Crosstrek. From the time I made my appointment to meet with GM Shawn Davie and Sales Representative Santos Mendez, to the moment Idrove off the lot in my new car, I received nothing less than professional care you would expect from a Heritage dealership. Top notch through and through. Santos not only is informative and knowledgeable about the cars, but you can genuinely tell he cares for the customer experience. More

Great experience! Santos and the rest of the team were awesome! Santos was super patient and answered all my questions. He was so knowledgeable about the car and its ma Santos and the rest of the team were awesome! Santos was super patient and answered all my questions. He was so knowledgeable about the car and its many features. He even helped me out with my Apple CarPlay several days after I'd purchased the car, when I had questions about it. I would feel comfortable recommending anyone to this dealership. More