Heritage Subaru Owings Mills

Great Customer Service Mei Kei is a wonderful sales associate. Although her limited experience slightly impacts her product knowledge, she is unafraid to ask for help when n Mei Kei is a wonderful sales associate. Although her limited experience slightly impacts her product knowledge, she is unafraid to ask for help when needed, as to not steer her customer in the wrong direction. Mei Kei listens to her customer and asks questions for a clear and concise understanding of the customer's needs and motivators. Her patience and understanding more than makes up for being newer to the industry and the expertise that comes with time on the floor. She will make a great salesperson for years to come. More

Unexpectedly great experience I have never had a good thing to say about a car dealership, but this place changed that. I came in after days of car shopping and negotiating expecti I have never had a good thing to say about a car dealership, but this place changed that. I came in after days of car shopping and negotiating expecting some typical game from bait and switch to high pressure add ons or surprise fees. If nothing else I expected them to rush me through as I had pushed the price down and the trade up. I was surprised to find none of this. Jon was pleasant, professional, and informative. All and all a great experience! More

Low stress Jon was great! Worked hard to get us the price we were looking for and played no games when it came down to the purchase. Good follow up and reallly Jon was great! Worked hard to get us the price we were looking for and played no games when it came down to the purchase. Good follow up and reallly knew what he was doing. We would shop her again. More

AWESOME SAUCE John was the sauce on our decision to buy an Outback at Heritage he made it easy to choose between the different packages so we got the limited and lo John was the sauce on our decision to buy an Outback at Heritage he made it easy to choose between the different packages so we got the limited and love it. Highly reccomend John!!! More

Nice job by Jon Waugh Jon Waugh is a personable man. He was friendly and thoughtful. He has jokes, but never lost sight that his job was to make me satisfied with the car Jon Waugh is a personable man. He was friendly and thoughtful. He has jokes, but never lost sight that his job was to make me satisfied with the car buying experience. A very nice young man Anthony Bynum Linthicum More

Great Dealership This is a great dealership with friendly caring employeees that go out of there way to welcome you and make you feel comfortable and important when bu This is a great dealership with friendly caring employeees that go out of there way to welcome you and make you feel comfortable and important when buying a car. My wife and I have bought a 2017 Outback and a 2017 Crosstrek from them this year and both times the experience was great! Special shout out to Deja and Mei Kei for doing all the leg work during both car buying processes! More

It is my second Subaru buy ....and I will come back again .B est car and best buying experience ever . If you want to have fun and be treated with respect like family you have to stop by at Heritage Subaru Owi est car and best buying experience ever . If you want to have fun and be treated with respect like family you have to stop by at Heritage Subaru Owings Mills . They are a great team. Especially my very sweet ,funny , very knowledgeable "no problem" salesperson Santos Mendez and very smart and understanding General Sales Manager Mitch Giller. You will not disappointed. ...All staff extremely nice,attentive , helpful, honest and diligent on getting me the perfect deal on my Subaru Forester that fit all my needs. Thank you all. You made my B/Day even more special . More

Santos Mendez is the BEST I never knew buying a car could be so much fun until my family stepped into Heritage Subaru Owings Mills and bought one from Santos! Everyone at the d I never knew buying a car could be so much fun until my family stepped into Heritage Subaru Owings Mills and bought one from Santos! Everyone at the dealership is laid back, and we never felt pressured negatively into purchasing the car - which was so refreshing after looking at other dealerships. Santos has a great sense of humor, is incredibly knowledgeable about the vehicles, and he takes his time with his customers, which is something I really respect. He has made our family customers of his for life, and we highly reccomend him! Great experience! More

Excellent no pressure experience My wife and I were unexpectedly needing to replace a vehicle on very short notice. After visiting several other dealers with very questionable sales t My wife and I were unexpectedly needing to replace a vehicle on very short notice. After visiting several other dealers with very questionable sales tactics and constant pressure to move us toward a new car we were exhausted by the process. We found a few used vehicles on the heritage subaru website and made an appointment to test drive. The stafff was helpful and patient and our salesman Matthew Streete helped us to find the perfect car. I was appreciative of the difference that was evident in the entire experience at Heritage. I will continue to bring both of our Subaru's there for service and I fully expect I will but my next car there as well. More