Heritage Subaru Owings Mills

Nice working with this agency Santos and the agency did not turn the experience into one like sitting in the dentist chair for 3 hours. Everyone had a sense of humor and was fairl Santos and the agency did not turn the experience into one like sitting in the dentist chair for 3 hours. Everyone had a sense of humor and was fairly low key -- sales pressure-wise. I would be happy to go back and work with him again. This was the first new car we have bought in 15 years. More

I'm never buying a car from anyone else! Heritage dealership is hands down the best. Our sales person Santos was very professional and made my car buying experience very easy. The 4hr proces Heritage dealership is hands down the best. Our sales person Santos was very professional and made my car buying experience very easy. The 4hr process felt like 10mins! Keep you the good work Heritage! More

One of the best dealerships I've been to! I worked with Santos Mendez and he was Excellent!!! He was friendly, knowledgeable on the car, great service, and made me feel confident I was getting I worked with Santos Mendez and he was Excellent!!! He was friendly, knowledgeable on the car, great service, and made me feel confident I was getting exactly what I wanted! Coming here was worth the drive, everyone was welcoming and very professional! More

Above and Beyond Jon was very helpful during our whole experience. He was personable, attentive, extremely funny and answered all of our questions. He went above and b Jon was very helpful during our whole experience. He was personable, attentive, extremely funny and answered all of our questions. He went above and beyond and stayed until after midnight to get us the car we wanted. I would highly recommend him! More

Knowledgeable and not pushy I had been dealing with Steve in the internet dept, then was told that I needed to transfer to a salesman to finish the deal. I was expecting to be t I had been dealing with Steve in the internet dept, then was told that I needed to transfer to a salesman to finish the deal. I was expecting to be turned over to a pushy salesman that would try to upsell me. I was introduced to Santos and he was great, very helpful. I was set on a base Impreza, no frills. When I realized that I could not get roof rails on the base, he offered me some options. He priced out an upgrade that was in stock with rails and a few other options at a very reasonable cost. There was no pressure and he was very patient while I made my decision. After the sale he went over the car with me in detail. I was very pleased with the how the process went and would recommend Santos and Heritage very highly. More

Blown Away I was absolutely blown away with this buying experience! I was treated with kid glove customer service from start to finish. Santos Mendez was so comf I was absolutely blown away with this buying experience! I was treated with kid glove customer service from start to finish. Santos Mendez was so comfortable to work with he almost felt like family. He went out of his way to make things easy for me. My son will need a new car soon and he plans to visit Santos! No question Heritage Subaru is the place to go, the entire team fantastic. More

Fun and knowledgeable Jon was the best dealer i have worked with. His knowledge, friendliness, and attention to the customer are noticed immediately. He doesnt pressure you Jon was the best dealer i have worked with. His knowledge, friendliness, and attention to the customer are noticed immediately. He doesnt pressure you at all and his personality makes you forget your at a car dealership. His service and the quality of my new WRX will definately keep me coming back to this dealership in the future! More