Heritage Subaru Owings Mills

Excellent Service I saw the car on cars.com and loved it, send in an email and got a reply almost immediately. The pictures for the listing showed the car off very well I saw the car on cars.com and loved it, send in an email and got a reply almost immediately. The pictures for the listing showed the car off very well, and the service going into the dealership made it even better! Mei Kei and Milton were super helpful, walked me through every step of the process and left confident everything had been taking care of. Even drove my old car home for me to make sure I wouldn't have to make another trip to get it back! More

Jon Waugh is Committed I recently bought my first car ever and so glad that Jon was my salesman. Jon is personable immediately putting you at ease--enough so to ask the "stu I recently bought my first car ever and so glad that Jon was my salesman. Jon is personable immediately putting you at ease--enough so to ask the "stupid" questions. He's knowledgeable and thorough and is able to discern the buyer's needs without trying to inflate his sale. His follow-through is great and in fact, he has consistently responded, in a timely way, to some of my queries even post-sale. I highly recommend him. More

Easy and smooth transaction After going to my local area Subaru dealer and being told that their "no hassle" price (which was no deal) was non-negotiable I took a trip to Heritag After going to my local area Subaru dealer and being told that their "no hassle" price (which was no deal) was non-negotiable I took a trip to Heritage Subaru and was able to reach a very fair price (based on Edmonds.com recommend pricing)for a new Outback. They treated me very well and I only wish they were closer for any service and warranty work. More

Great Experience Very nice and able to meet all my needs. It turned out to be a very long night and everyone stayed pleasant and didn't try to rush through getting th Very nice and able to meet all my needs. It turned out to be a very long night and everyone stayed pleasant and didn't try to rush through getting things done. More

I came away very satisfied I was very pleasantly surprised by the car buying experience with Santos at Heritage Subaru Owings Mills. I typically dread this process, but came aw I was very pleasantly surprised by the car buying experience with Santos at Heritage Subaru Owings Mills. I typically dread this process, but came away satisfied and happy. I felt very confident that Santos was only interested in getting my wife and I what we wanted and needed. The other staff was also very friendly, fast, and helpful. More

Subaru Impreza We came looking for a used Impreza but ended up getting a new one. We left to confirm our options and came back to purchase it a few days later. Jon w We came looking for a used Impreza but ended up getting a new one. We left to confirm our options and came back to purchase it a few days later. Jon was very helpful in explaining all of our options and making sure we got the best car for us. More

Very happy Dealership and staff very friendly and supportive without pushiness. Enjoyed Jon's style and demeanor such that we knew if we were going to buy a Sub Dealership and staff very friendly and supportive without pushiness. Enjoyed Jon's style and demeanor such that we knew if we were going to buy a Subaru we would buy it from him and that dealership. More

Worked hard for my business They certainly are willing to go the extra mile for your business. They were very polite and attentive. They were always concerned with me needs an They certainly are willing to go the extra mile for your business. They were very polite and attentive. They were always concerned with me needs and my buying experience. Santos Mendez was particularly great! Greg Schmidt More

Shhh-Don't tell Toyota we are now Subaru fans!!! We had been loyal Toyota customers for 25 years; that is until we met Jon. What a gem!!! Don't let his boyish charm fool you into thinking he is not e We had been loyal Toyota customers for 25 years; that is until we met Jon. What a gem!!! Don't let his boyish charm fool you into thinking he is not experienced. His customer service skills, professionalism, product knowledge, down-to-earth style, and excellent follow-up skills are qualities that definitely contributed to our purchasing our first Subaru (of course we all love the car too). He definitely takes the stress out of car shopping. We will highly recommend him to anyone in the market for a Subaru!!!! More

Great service! Jon was so wonderful with helping us buy our car. He was so understanding and nice and would listen to us about our needs and budget. I would highly r Jon was so wonderful with helping us buy our car. He was so understanding and nice and would listen to us about our needs and budget. I would highly recommend going to him when you need a new car. We love our car. More