Heritage Subaru Owings Mills

10 Stars forMei Kei she is the Best Saleperson Ever! Hi my salesperson was Mei Kei Hong at Heritage Subaru Owings Mills, MD I first met Mei Kei several months ago, when I stopped in the dealership to Hi my salesperson was Mei Kei Hong at Heritage Subaru Owings Mills, MD I first met Mei Kei several months ago, when I stopped in the dealership to speak to the manager. I shared my experience (with the manager and Mei Kei) after recently being involved in an head on collision that totaled my 8 month old 2017 Outback Touring. I am blessed to be alive and am here to share with you that Subaru's are Extremly safe! I was'nt ready to buy a car that day. Mei Kei gave me her business card and said when your ready to give her a call. I knew I didn't want to buy another 2017 nor another touring but I did love and want all the features that it had. Mei Kei was very compassionate, knowledgeable, considerate and patient with me as we built and ordered my new 2018 Outback Mei Kei was readily available by telephone or email to answer any questions. Mei Kei's email signature block was personalized with her picture. Which I found to be a nice feature! Mei Kei kept me posted on the status of my new Outback from the production and shipment. As soon as my Outback arrived at Hertiage; Mei Kei surprised me with pictures (while it was still on the delivery truck) and emailed me immediately. What a great touch! When we arrived at the dealership, the Outback was parked out front with red balloons 🎈 🎀 and a big red ribbon - that's First Class!! We really appreciated Mei Kei's efforts for coordinating with everyone in expediting the final vehicle preparation and paperwork allowing the purchasing process to be completed smoothly and painless. Thank you Mei Kei! I love my new Outback💕 Mei Kei is very personal, friendly and an enthusiastic sales person who wears a sincere smile and her inner integrity that made purchasing a vehicle a joy. Mei Kei has won our trust and we plan on continuing our relationship with Mei Kei for many years to come. We highly recommend Mei Kei to anyone looking to purchase a new or used car! This is our 3rd Subaru Outback from Heritage! They really try to make you feel part of the Subaru family! We love all our Subies! D & T More

Great Experience The staff was friendly and helpful. Aleksey did a great job of pursuing my business, but not in an overwhelming manner. It was a great experience. The staff was friendly and helpful. Aleksey did a great job of pursuing my business, but not in an overwhelming manner. It was a great experience. Thanks! More

Amazingly Helpful & Genuinely Kind Staff I came in after ditching my first appointment to check out a few 2017 Impreza Sports that I had found online when browsing. Santos was super friendly I came in after ditching my first appointment to check out a few 2017 Impreza Sports that I had found online when browsing. Santos was super friendly and helpful and understood my situation and busted his butt along with Gregory Jacobson to get my numbers to where I needed them in order to go home with the car I fell in love with online (and even more so in person). They weren't pushy at all and I was there near close but that didn't deter(sp?) them from doing what it took to earn my business and keep me happy and comfortable with my pricing and payments. From the sales floor to the sale manager all the way through to Milton Taylor the business manager the team was amazing and NOT PUSHY like you would think with car sales. More

Going the extra mile...and then some. Mei Kei was the right fit for us. No pressure, lots of patience explaininig the new technology, very personable, and best of all a sense of humor. Whe Mei Kei was the right fit for us. No pressure, lots of patience explaininig the new technology, very personable, and best of all a sense of humor. When we explained that we needed help getting our new car home, Mei Kei didn't hesitate to offer to drive it to our home herself. That was a HUGE help. Her sales manager Greg Jacobson even followed to give Mei Kei a ride back. We told them what we wanted and what we needed and they made it happen. More

It was only because of Mei Kei Hardly anyone enjoys the process of purchasing a vehicle. It gets even more difficult when you're returning from living overseas, like I was. I bega Hardly anyone enjoys the process of purchasing a vehicle. It gets even more difficult when you're returning from living overseas, like I was. I began the process months in advance and went round and round with dealerships, feeling pressured to consider vehicles that didn't meet my specifications or budget. Then, I met Mei Kei. I gave her what I wanted and the budget I had to stay under. Within DAYS she found what I was looking for. The exact make/model. Then, she worked at getting the vehicle under my budget. No pressure. Just helpful. It took a weight off my shoulders to work with someone like her. More

Great stress free experience. I went in with a set mind on the car I wanted. Sales consultant Mei Kei Hong worked with me to clear my queries about the car and finances. She was ab I went in with a set mind on the car I wanted. Sales consultant Mei Kei Hong worked with me to clear my queries about the car and finances. She was able to arrange multiple test drive and made sure I get my car on time. She has been great with any questions I had both before and after the purchase. I highly recommend the dealership. The overall experience is great and the staffs are friendly. Thanks to Mei Kei Hong, Marwan Redmon and Milton. More

Purchase of a used 2015 Subaru Tavon Shannon assisted me, was very knowledgeable about the vehicles and services of Heritage. he answered all of my questions. If he didn't have the Tavon Shannon assisted me, was very knowledgeable about the vehicles and services of Heritage. he answered all of my questions. If he didn't have the answer, he got it for me. He was personable and introduced me to everyone I needed to deal with, including the general manager and Joshua Jones, the finance manager. The deal was done quickly and fairly and I am happy with the whole experience. In my past, I have sold vehicle so I am well aware of the difficulties and pitfalls on both sides of the desk. I would recommend this dealership to anyone looking for a vehicle. Bill Reno More

Fast and Friendly Service Went to this dealer to buy our 2nd subaru, but this time I am eyeing for the Impreza. We were accommodated right away. Jon Waugh was very eager to Went to this dealer to buy our 2nd subaru, but this time I am eyeing for the Impreza. We were accommodated right away. Jon Waugh was very eager to show us around and made it a pleasant experience. Greg was also helpful in making the decision to purchase. Overall, it was fast, friendly and straightforward buying experience. More

Perfection This was the best experience we have ever had buying a car. And we have bought many cars over the years. Our salesman Santos was efficient personabl This was the best experience we have ever had buying a car. And we have bought many cars over the years. Our salesman Santos was efficient personable and extremely knowledgeable as we tried three different Subaru models with no pressure! We have already recommended Santos to a friend . We are are very pleased with the car we chose. The Forrester is a complete winner for us as seniors!, Susan and Henry Holzman More

It's a great experienced in Heritage Subaru Owings Mills I just bought a 2017 Subaru outback touring 3,6 and it was really amazing that i got it. I really appreciate the courtesy and expertise of Mei Kei Ho I just bought a 2017 Subaru outback touring 3,6 and it was really amazing that i got it. I really appreciate the courtesy and expertise of Mei Kei Hong in dealing with all my inquiries regarding the Outback Touring 3.6 . She had shown her dedication and sincerity in dealing with us. I personally would like to thank all the Subaru staffs of Heritage Subaru for making our experience a great and memorable one. More