Heritage Subaru Owings Mills

Super low pressure, great deal Mei Kei was super nice and gave us a great deal. I would highly recommend seeing her. She was straightforward and made the transaction easy from sta Mei Kei was super nice and gave us a great deal. I would highly recommend seeing her. She was straightforward and made the transaction easy from start to finish. We came down from New Jersey after seeing the perfect car for us on the lot. Highly recommended. More

Found what I wanted! Santos was very patient and did not pressure us. He kept in contact and gave us all the information we needed. Very easy process! Love the Forrester!! Santos was very patient and did not pressure us. He kept in contact and gave us all the information we needed. Very easy process! Love the Forrester!!! More

Excellent Service I saw the car on cars.com and loved it, send in an email and got a reply almost immediately. The pictures for the listing showed the car off very well I saw the car on cars.com and loved it, send in an email and got a reply almost immediately. The pictures for the listing showed the car off very well, and the service going into the dealership made it even better! Mei Kei and Milton were super helpful, walked me through every step of the process and left confident everything had been taking care of. Even drove my old car home for me to make sure I wouldn't have to make another trip to get it back! More

He keeps his words. I recently bought used Subaru from him. And as you know there are always minor issues with the used car. But he said, he will going to manage that pro I recently bought used Subaru from him. And as you know there are always minor issues with the used car. But he said, he will going to manage that problem, and take care of it with no charge. It took for a while, but he provided parts and services for free. (Just in case, other dealer said to me, I have to pay for that parts and series by my own expenses, and normally dealers will not care about you after you bought a used car from them) Moreover, He is fast and reliable. I will visit him if I have a chance to buy new Subaru again. More

Jon Waugh is Committed I recently bought my first car ever and so glad that Jon was my salesman. Jon is personable immediately putting you at ease--enough so to ask the "stu I recently bought my first car ever and so glad that Jon was my salesman. Jon is personable immediately putting you at ease--enough so to ask the "stupid" questions. He's knowledgeable and thorough and is able to discern the buyer's needs without trying to inflate his sale. His follow-through is great and in fact, he has consistently responded, in a timely way, to some of my queries even post-sale. I highly recommend him. More

Easy and smooth transaction After going to my local area Subaru dealer and being told that their "no hassle" price (which was no deal) was non-negotiable I took a trip to Heritag After going to my local area Subaru dealer and being told that their "no hassle" price (which was no deal) was non-negotiable I took a trip to Heritage Subaru and was able to reach a very fair price (based on Edmonds.com recommend pricing)for a new Outback. They treated me very well and I only wish they were closer for any service and warranty work. More

Great Experience Very nice and able to meet all my needs. It turned out to be a very long night and everyone stayed pleasant and didn't try to rush through getting th Very nice and able to meet all my needs. It turned out to be a very long night and everyone stayed pleasant and didn't try to rush through getting things done. More

I came away very satisfied I was very pleasantly surprised by the car buying experience with Santos at Heritage Subaru Owings Mills. I typically dread this process, but came aw I was very pleasantly surprised by the car buying experience with Santos at Heritage Subaru Owings Mills. I typically dread this process, but came away satisfied and happy. I felt very confident that Santos was only interested in getting my wife and I what we wanted and needed. The other staff was also very friendly, fast, and helpful. More

Subaru Impreza We came looking for a used Impreza but ended up getting a new one. We left to confirm our options and came back to purchase it a few days later. Jon w We came looking for a used Impreza but ended up getting a new one. We left to confirm our options and came back to purchase it a few days later. Jon was very helpful in explaining all of our options and making sure we got the best car for us. More

Very happy Dealership and staff very friendly and supportive without pushiness. Enjoyed Jon's style and demeanor such that we knew if we were going to buy a Sub Dealership and staff very friendly and supportive without pushiness. Enjoyed Jon's style and demeanor such that we knew if we were going to buy a Subaru we would buy it from him and that dealership. More