Heritage Subaru Owings Mills

Amazing Sales person was really helpful and friendly, made the whole experience comfortable and easy. Made my first car buying experience nice and not painful Sales person was really helpful and friendly, made the whole experience comfortable and easy. Made my first car buying experience nice and not painful. Just Amazing! More

Awesome Experience! Jon was extremely helpful and knowledgeable. He took his time to ensure all our questions were answered and presented all the options that made sense Jon was extremely helpful and knowledgeable. He took his time to ensure all our questions were answered and presented all the options that made sense for us based on what we told him we needed for our family. They care about their customer and it shows in the experience they provide. More

Great experience Jon and his colleagues did a fantastic job of helping me to find the right vehicle for me. Thank you for such a great experience. Jon and his colleagues did a fantastic job of helping me to find the right vehicle for me. Thank you for such a great experience. More

Flat tire on new Forester Well so much for service after the sale! And first I was impressed with this place but 3 months after I buy a brand new Forester I come in with a de Well so much for service after the sale! And first I was impressed with this place but 3 months after I buy a brand new Forester I come in with a defective front tire. Not even enough mileage for the first oil change but the damage to the tire is not a manufacturer defect, it's a pot hole or curb damage. They can't explain why the rim does not even have a scratch, or why the tire just went flat on the highway. No holes no nothing just mysterious bubbles that appeared after the tire went flat. I am sure they get folks all the time that are trying to get something repaired without charge when they are at fault, but this is just not the case here. Rather than taking in to account all the other data that does not support the conclusion they just don't give a xxxx. It's all about the money they can make in the short run. I never even saw the sales manager, just the service manager who was more interested in me voicing my disapproval in front of other customers rather than bothering to hear my side. He just said it was the sales managers call, and not his fault, or problem I guess. Very disappointed, last time I will be here for anything! More

Very good experience Matt was a pleasure to work with, he's a very helpful and professional young man, he did a great job helping our family select our new car. Matt was a pleasure to work with, he's a very helpful and professional young man, he did a great job helping our family select our new car. More

Another Great Experience Jon called a few weeks ago about the possibility of trading in my vehicle I purchased from him a year ago, and said there may be a chance to upgrade n Jon called a few weeks ago about the possibility of trading in my vehicle I purchased from him a year ago, and said there may be a chance to upgrade near the same cost. Never really thought of it to be an option but had me intrigued. After meeting with him we figured we could. Timing was perfect. Jon is a good dude. Friendly, not over the top or pushy. Told him I was busy and couldn’t get in. Respected that and followed up when I was available. Really appreciated that. Both times I bought from heritage when negotiating price they definitely worked with me, and didn’t patronize me or make think like I don’t know to run numbers in my head or try to talk me out of what I had intended on spending. Kudos to management! Always made sure I was happy with everything and goes beyond to make sure I’m completely satisfied. Seems to have developed a great relationship with service because they will go the extra for him to get cars cleaned and things done on the spot. I’m glad he called. Definitely a pleasure to work with. I was already convinced on Subaru but now I’m a lifer. Definitely will not only recommended Subaru but you must work with Jon. More

Unbelievable easy! Aleksey made this a quick and easy experience from start to finish! Never before has car buying been so painless! This was my second car from Heritage Aleksey made this a quick and easy experience from start to finish! Never before has car buying been so painless! This was my second car from Heritage and I will be going back again and again! More

Absolutely Professional Salesman In a recent car-buying experience (looking at 5 luxury brands, plus Subaru) Santos Mendez was, by far, the best of all sales persons we had experience In a recent car-buying experience (looking at 5 luxury brands, plus Subaru) Santos Mendez was, by far, the best of all sales persons we had experience with in over several months. He was exceptionally straightforward, not pushy, loaded with relevant facts and information, dedicated, enthusiastic, no shortcuts or fast-talking, fair, no pressure – totally professional across the board. In my mind most sales persons are just that - only sales persons. Santos is so exceptional in what he does; in my opinion he is a true SALES PROFESSIONAL. In the end, we did buy another luxury brand. However, when we replace our other car, we will head direct to Santos and Subaru for an A+ brand, treatment, and consideration. We will tell anyone we know that needs a superior car to go see Santos ASAP. More

Excellent Customer Care Santos makes the car buying experience extremely streamlined. His personality puts you at ease and has a very approachable demeanor when considering o Santos makes the car buying experience extremely streamlined. His personality puts you at ease and has a very approachable demeanor when considering options. I worked with Santos after a bad experience at another dealership. Our interactions helped restore faith into the brand and inspire confidence with the expertise of the sales staff. Santos possess an attention to detail for new car buyers to small things like asking if you want to drill holes in the front bumper or not for the license plate (a nod to his understanding of aftermarket parts that buyers tend to acquire after the sale). More

Great Price I knew I wanted a 2018 Impreza so I started getting email quotes from dealers in Virginia and Maryland. Heritage Subaru had the lowest price of all th I knew I wanted a 2018 Impreza so I started getting email quotes from dealers in Virginia and Maryland. Heritage Subaru had the lowest price of all the dealers I contacted. It was kind of far from where I live but worth the trip to save money. When I got there Aleksey had the car ready to go and the buying process was straight forward and low pressure. The only hiccup was the next week I had a phone call from Heritage and they told me they had misplaced my check. Milton seemed genuinely apologetic and offered me free all weather mats to make up for the inconvenience. More