Heritage Subaru Owings Mills

Great Experience I really enjoyed working with Alex to buy my car. He was very knowledgeable and personable, and even showed me all the features and functions of the c I really enjoyed working with Alex to buy my car. He was very knowledgeable and personable, and even showed me all the features and functions of the car before I test drove it. He answered all my questions well and helped me get a great deal. I would highly recommend Alex as a salesperson because the experience felt personal, and although the process can take a while, he helped make it feel easy and enjoyable. More

Excellent Experience Leasing 2017 Subaru Impreza Aleksey was very helpful and thorough and helped up to get the best lease rate and vehicle for our family. He was great at staying in touch and helpi Aleksey was very helpful and thorough and helped up to get the best lease rate and vehicle for our family. He was great at staying in touch and helping to arrange an upgrade to the Premium Vehicle for our family. More

Weekend Purchase Our experience was pleasant and we are enjoying our new cross trek. The dealership made the purchase of our new vehicle not so painful. I usually dr Our experience was pleasant and we are enjoying our new cross trek. The dealership made the purchase of our new vehicle not so painful. I usually dread having to purchase a car and deal with back and forth price negotiations. More

Good team Mitch and Aleksej team of that it is possible to trust at the purchase of car.They misadvise and your problems with the purchase of car disappear. Suc Mitch and Aleksej team of that it is possible to trust at the purchase of car.They misadvise and your problems with the purchase of car disappear. Successes to you and good sales. More

Recommend! Aleksey was very open to negotiate over the phone as me and my wife have a newborn at home. It was appreciated that we got most of the numbers done be Aleksey was very open to negotiate over the phone as me and my wife have a newborn at home. It was appreciated that we got most of the numbers done before I showed up. I did come in earlier than expected and aleksey came the dealership to close the deal. I would recommend working with this employee and Heritage Owings Mills. More

Professional, personal, and detail oriented saleswoman MeiKei Hong is the single best auto sales person I have ever worked with. I've bought many cars over the years, including several luxury cars, and ha MeiKei Hong is the single best auto sales person I have ever worked with. I've bought many cars over the years, including several luxury cars, and have never experienced the integrity, consideration, and professionalism that Mei Kei demonstrated throughout the process. I certainly highly recommend her and Heritage Subaru of Owings Mills. I am very pleased with my Forester. More

Bought a new 2017 GTI Me and my wife went into the dealership pre approved from our credit union. Santos was our sales person! I have bought a car from him in the past. The Me and my wife went into the dealership pre approved from our credit union. Santos was our sales person! I have bought a car from him in the past. They were able to sell us the car we wanted for the amount we were pre approved for! Over all great experience! More

2018 wrx purchase What a wonderful team Mitch and Aleksey are together. These two are a class act, very professional and transparent. Mitch and Aleksey never pressured What a wonderful team Mitch and Aleksey are together. These two are a class act, very professional and transparent. Mitch and Aleksey never pressured me and made me feel confident when making my purchase. They are true to their word and kept open lines of communication from start to finish and have continued to follow up with me since my purchase. In addition to these two there were two more associate that were fantastic as well that made this transaction seamless. I can't remember the internet managers name but he went above and beyond to make sure the vehicles were ready by the time I arrived for my appointment in addition to making himself available to fit my schedule. The other team member was the STARLINK expert. He's very helpful in educating me in how to use the new technology in my vehicle. He has excellent communication too and made himself available if I should have any questions regarding the STARLINK technology and software in the future. Overall I had a fantastic experience at this dealership and will purchase again from this dealer and these individuals again. In fact I have already referred a family member to this dealer to make a purchase as well. This was a complete team effort!! More

Surprise: An Authentic Salesperson! Mei Kei Hong is Authentic! If you're like me, you may be thinking: "How can I purchase the vehicle that's right for me, when the time is right for m Mei Kei Hong is Authentic! If you're like me, you may be thinking: "How can I purchase the vehicle that's right for me, when the time is right for me, when I don't know even know what make and model that I want, let alone any extra features? How can I make this huge purchase without feeling as though someone is pressuring me or giving me a "sales pitch," telling me what they think I want to hear just to make the sale. AND, of course - how can I get a decent deal without much haggling?" Enter Mei Kei and Heritage Subaru of Owings Mills. For the approximate year I spent looking for a car, the people at the dealership, especially Mei Kei and John W, made me feel comfortable - there was NO pressure to buy. And then, when I was really ready Mei Kei was there. Mei Kei listened - to my preferences, to my many questions, researched and provided answers, followed up, and was incredibly patient as I asked my questions and went for multiple test drives. Mei Kei helps people find the perfect vehicle for them. I love my new car! Thank you, Mei Kei, and thank you Heritage of Owings Mills for grooming her and creating a pleasurable experience! More

Great experience and excellent service I brought my retired Mother-in-Law in to look at a used Ford SUV and have her Honda CRV evaluated for trade. We got in around 7:45pm after making an a I brought my retired Mother-in-Law in to look at a used Ford SUV and have her Honda CRV evaluated for trade. We got in around 7:45pm after making an appointment by email earlier in the day. We found that Alex had already pulled the car out front and researched all its features. He spent time going over all the features with my MIL, showing her how everything works, and answering her questions while I was free to check out the condition and mechanics (which were excellent). The entire process went smoothly and we felt well treated, comfortable, and never pressured. They quickly evaluated her trade and made a fair offer. Buying a car takes a lot of time and paperwork and Alex made it go as smoothly and quickly as possible. The entire sales staff stayed well after closing time to help process the deal. I would be comfortable working with Alex and Heritage Subaru again. More