Heritage Subaru Owings Mills

Amazing buying experience! Thank you to Alexsey, Mitch, Milton, Alex, and the entire team at Heritage Subaru of Owings Mills for making my new Outback purchase experience outsta Thank you to Alexsey, Mitch, Milton, Alex, and the entire team at Heritage Subaru of Owings Mills for making my new Outback purchase experience outstanding! Polite, professional, and a pleasure to work with. I highly recommend these gentlemen for your next new or used car purchase! More

Jon Waugh - Friendly, Knowledgeable, Helpful, Fast. Jon Waugh was not pushy, but he was focused on the subject at hand - which was my interest in the features of a new Subaru Forrester Touring. He not Jon Waugh was not pushy, but he was focused on the subject at hand - which was my interest in the features of a new Subaru Forrester Touring. He not only told me and showed me the new features on the automobile but when my wife called during his demonstration, he spoke pleasantly with her about the safety features she was most interested in. Indeed, his explanations and genuine understanding of these features sold my wife on the car over the phone. I had to admire how Jon had an answer for every obstacle to an immediate sale that I put in his way. His sense of humor about my roadblocks to a sale made these efforts of his very agreeable to me. And I soon knew that when I bought, it would be from Jon. However, I told him that my wife and I would not be serious about buying a new car for over a month - sometime in the coming year. My wife and I came in so she could drive the car and Jon's engaging personality and positive attitude convinced us to listen and soon to agree to buy that very day. So much for waiting till next year. But we are happy and feel we have a friend in Jon, whose enthusiasm for our new car experience was a pleasant experience that put smiles on all of our faces. More

They aren't kidding about "Loving a Subaru" The purchase was made simple and the pricing is absolutely fair. Jordan has automotive technical expertise that provides buyers with all the details t The purchase was made simple and the pricing is absolutely fair. Jordan has automotive technical expertise that provides buyers with all the details they need to make an informed decision. More

Super attention, knowledge and customer service. We enjoyed working with Emily. She is new, enthusiastic and well versed in the cars and their differences. We were impressed by the professional dem We enjoyed working with Emily. She is new, enthusiastic and well versed in the cars and their differences. We were impressed by the professional demeanor of Emily; the cleanliness of the showroom and the attitude of everyone there. More

Amazing Experience She is very helpful kind an hard working professional , we enjoyed buying car because it was smooth and convenient.This was the best experience I ever She is very helpful kind an hard working professional , we enjoyed buying car because it was smooth and convenient.This was the best experience I ever had at any dealership More

Great experience John was very friendly & knowledgeable. I highly recommend dealing with him. The car buying experience was very enjoyable with him. If you are buying John was very friendly & knowledgeable. I highly recommend dealing with him. The car buying experience was very enjoyable with him. If you are buying I suggest asking for John. More

Found the exact car I wanted. Santos Mendez, my sales rep found the exact car and color I wanted even though it was not on their lot. Polite and communicative, Santos was very know Santos Mendez, my sales rep found the exact car and color I wanted even though it was not on their lot. Polite and communicative, Santos was very knowledgeable about his products. This was a much more positive experience than the last time I bought a car at another dealership. I will use them again! More

Buy Your new Subaru from Bill Harris! I had an amazing experience working with the team at Heritage Subaru in Owings Mills. From the first moment William (Bill) Harris took care of me. Ans I had an amazing experience working with the team at Heritage Subaru in Owings Mills. From the first moment William (Bill) Harris took care of me. Answering every question and making sure all my needs and concerns were addressed to my satisfaction before, during, and after the car buying process. At every opportunity going beyond expectation, making the entire experience easy and a joy. He was an amazing liaison between me and entire staff from the hand off to the finance manager, Josh Jones (Again, Amazing), to Jason Vanish who was phenomenal at taking care of me while getting my remote start installed, and even your wonderful Technology Specialist Ariella Brant, who did a great job showing me the little things I would have never known about my car and even promised to follow up with me regarding a question I asked that was a little outside her realm. That's the kinds of things I really appreciate. When someone says "I don't know, but I'll find out for you" that's someone who takes ownership of an issue and I really respect that. Bill did the same thing for me regarding my Android Auto (a feature I had been waiting two years to be released). He found a resolution to my connection problem and stopped by to see me to share the solution on his way into work. You don't get that kind of service from other places. For that reason, even though I have two other Subaru dealerships closer to me, I will be driving the extra 20 mins (in my sexy new 2018 Legacy) to see Bill and the team at Heritage Subaru for all my future service and car buying needs! Thanks again! More

AMAZING!!! Very knowledgeable and very attentive to details!!! Great customer service!! Friendly service, sales person and other staff was great! Will recommend Very knowledgeable and very attentive to details!!! Great customer service!! Friendly service, sales person and other staff was great! Will recommend to friends and family members!!! More

Extremely friendly, helpful, and devoted to her work! I had originally reached out to Heritage Subaru to see if I could upgrade my leased Subaru Forester to a new model with additional safety features. Af I had originally reached out to Heritage Subaru to see if I could upgrade my leased Subaru Forester to a new model with additional safety features. After speaking with Steve Brown, the internet sales manager on the phone, I made an appointment to visit the dealership. Upon my arrival, I was promptly greeted by Pam Steinmetz whom Steve Brown had turned my inquiry over to. Pam was such a pleasure to work with. I didn't get the sense at all that she was pressuring me into buying anything or that she was trying to take advantage of me in anyway. Half of the time, while we were waiting for finance to finish their job, Pam and I sat around and talked about family, vacations, and our lives outside of the car purchase. I definitely made a new friend! Her answers to my questions were always straightforward and if she didn't know the answer offhand, she sought out somebody who did. The process of leasing is not always easy and the process of switching to a new vehicle before your lease is up is even more complicated. Pam and her colleagues in the finance department practically bent over backwards to work out the best possible deal that they could for me. It was an uphill battle but Pam remained pleasant the entire time and was always very transparent. I highly recommend her as a sales person if you are looking to purchase or lease a new Subaru or Volkswagen or if you are looking to purchase a used car. More