Heritage Subaru Owings Mills

Absolutely Professional Salesman In a recent car-buying experience (looking at 5 luxury brands, plus Subaru) Santos Mendez was, by far, the best of all sales persons we had experience In a recent car-buying experience (looking at 5 luxury brands, plus Subaru) Santos Mendez was, by far, the best of all sales persons we had experience with in over several months. He was exceptionally straightforward, not pushy, loaded with relevant facts and information, dedicated, enthusiastic, no shortcuts or fast-talking, fair, no pressure – totally professional across the board. In my mind most sales persons are just that - only sales persons. Santos is so exceptional in what he does; in my opinion he is a true SALES PROFESSIONAL. In the end, we did buy another luxury brand. However, when we replace our other car, we will head direct to Santos and Subaru for an A+ brand, treatment, and consideration. We will tell anyone we know that needs a superior car to go see Santos ASAP. More

Great Price I knew I wanted a 2018 Impreza so I started getting email quotes from dealers in Virginia and Maryland. Heritage Subaru had the lowest price of all th I knew I wanted a 2018 Impreza so I started getting email quotes from dealers in Virginia and Maryland. Heritage Subaru had the lowest price of all the dealers I contacted. It was kind of far from where I live but worth the trip to save money. When I got there Aleksey had the car ready to go and the buying process was straight forward and low pressure. The only hiccup was the next week I had a phone call from Heritage and they told me they had misplaced my check. Milton seemed genuinely apologetic and offered me free all weather mats to make up for the inconvenience. More

Excellent Customer Care Santos makes the car buying experience extremely streamlined. His personality puts you at ease and has a very approachable demeanor when considering o Santos makes the car buying experience extremely streamlined. His personality puts you at ease and has a very approachable demeanor when considering options. I worked with Santos after a bad experience at another dealership. Our interactions helped restore faith into the brand and inspire confidence with the expertise of the sales staff. Santos possess an attention to detail for new car buyers to small things like asking if you want to drill holes in the front bumper or not for the license plate (a nod to his understanding of aftermarket parts that buyers tend to acquire after the sale). More

Exceptional Sales Experience! 2018 Subaru WRX Best sales experience I ever had. The sales team did a wonderful job getting me into the car that I wanted for a great price! Konstantinos Kohilas was Best sales experience I ever had. The sales team did a wonderful job getting me into the car that I wanted for a great price! Konstantinos Kohilas was my salesperson that guided me through the entire deal with patience, friendliness and exceptional professionalism. Love my new 2018 Subaru WRX! Would buy from here again! 5/5 More

Great Car Buying Experience with Jon Waugh Jon is excellent in every way. Our expectations were greatly exceeded. He was extremely knowledgeable about cars and detail oriented about various fea Jon is excellent in every way. Our expectations were greatly exceeded. He was extremely knowledgeable about cars and detail oriented about various features. He quickly understood the features we were seeking, price range and offered options for our consideration. His pleasant, friendly nature was also a big plus. The staff at Heritage was also very helpful throughout the car buying experience. We highly recommend Jon and Heritage! Tom & Marianne More

Most friendly car buying experience Mei Kei is very helpful and knowledgeable. We have bought many cars over time, and this was by far the best experience. She is very honest, direct, an Mei Kei is very helpful and knowledgeable. We have bought many cars over time, and this was by far the best experience. She is very honest, direct, and friendly. She genuinely cares for her customers as well as her dealership. Overall, she made the car buying experience very easy and enjoyable. More

Five stars This is the second time there. And I have to say that the service is five stars. From sales to management they help you and work hard to get the be This is the second time there. And I have to say that the service is five stars. From sales to management they help you and work hard to get the best deal Thanks everyone Monica Holmes More

Matt was great loved him Best car purchase experience I've had in 60 years of driving. Matt was great!! He got all my needs and found me the car I wanted Best car purchase experience I've had in 60 years of driving. Matt was great!! He got all my needs and found me the car I wanted More

Took Outback in for service; drove away with a new Forester While crossing the lot to pick up my 2015 Outback from its 30K mile service, Sanjay Stachan greeted me and asked if he could help me. I explained tha While crossing the lot to pick up my 2015 Outback from its 30K mile service, Sanjay Stachan greeted me and asked if he could help me. I explained that I was just waiting for my car; we talked a little about the car and he asked if I would be interested in a new car. It was the end of both the month and the quarter, and excellent trade-ins were available for good used cars. I really wasn't interested; our car was only three years old and we usually keep them for 10 to 15 years. We chatted a bit about what I would need if I were looking for a new car. He listened, then suggested I look at a Forester: it's a little smaller than the Outback but with nearly identical cabin space; has more advanced safety features; and has an adjustable lumbar support, so I wouldn't need to drive with a pillow behind my back. We took a test drive and I really liked how it drove and felt. We talked pricing and, unlike our previous experience with many salesman-to-manager round trips, we had an agreement after just two conversations. My husband wasn't with me, so we took a 30-mile round trip to show the car to him and get his thoughts. We decided to buy the car. We downgraded from a Limited to a Premium, but we didn't really need what we gave up, and it helped result in an incremental cost only modestly more than what we still owed on the Outback. Sanjay was great to work with. He was very professional and knowledgeable about the distinctions between the Outback and Forester. He listened to my needs and lifestyle and didn't try to push things we didn't need. He was very helpful along the way, even setting up my radio stations and phone connection. I would definitely work with him again. Sanjay's colleagues were very friendly and helpful as well, answering questions in his absence (he was on a test drive with another customer) and providing a brochure. More

New 2018 Subaru Outback John was exceptional from the moment we met him until we drove off the lot. Not only was he very knowledable about the product but was a caring young John was exceptional from the moment we met him until we drove off the lot. Not only was he very knowledable about the product but was a caring young man that went above and beyond our expectations.. if you are in the market for a vehicle look no further than mile one Subaru/Volkswagen in Owings Mills. I guarantee you that John and the rest of the folks there will take care of you. Thanks again for the exceptional care we received. More