Heritage Subaru Owings Mills

The Jon Waugh Experience Jon was very receptive of all I asked. He listened and was quite attentive. The management was courteous. Shaun Davies made sure I was comfortable. Jon was very receptive of all I asked. He listened and was quite attentive. The management was courteous. Shaun Davies made sure I was comfortable. I would also like to thank Santos Ramirez for his excellent service on the financial aspects of this transaction. More

Glad I made the drive to Heritage Working with Mei Kei was a very pleasant car buying experience. She had the car I was interested in ready for my test drive when I arrived. The onl Working with Mei Kei was a very pleasant car buying experience. She had the car I was interested in ready for my test drive when I arrived. The only negative experience, was being there for 4 hours for a cash purchase. Not sure why it took so long as there was no financing necessary. That being said, I would definitely point anyone I know who is interested in purchasing a new Subaru in Mei Kei's direction. More

Wonderful! Mei Kei Hong could not have been more helpful to me during this process. Clearly going out of her way for me. Outstanding business person! Mei Kei Hong could not have been more helpful to me during this process. Clearly going out of her way for me. Outstanding business person! More

Good service Good service. Forth Subaru purchase to our family. Now waiting for call from Technology Specialist to schedule appointment for discuss our questions Good service. Forth Subaru purchase to our family. Now waiting for call from Technology Specialist to schedule appointment for discuss our questions about some technology. More

Terrific Customer Service This was such a terrific buying experience. Scott was a pleasure to work with. He answered my many questions and helped me buy the car I love. Would This was such a terrific buying experience. Scott was a pleasure to work with. He answered my many questions and helped me buy the car I love. Would highly recommend Scott! More

Got an awesome deal on a new car Awesome staff and very clean facility. Very professional, polite and work with you to get the exact vehicle you want. Highly recommend it for a new ca Awesome staff and very clean facility. Very professional, polite and work with you to get the exact vehicle you want. Highly recommend it for a new car! More

Great First Experience Buying a Subaru I went in knowing roughly which car I wanted and Bill Harris took me to compare options. He was very pleasant to work with and I didn't feel rushed or I went in knowing roughly which car I wanted and Bill Harris took me to compare options. He was very pleasant to work with and I didn't feel rushed or forced into a decision. I left with a Subaru Outback and was extremely pleased with the decision. He made the buying process as streamlined and painless as possible. Would definitely recommend working with him! I just wish he could have helped with the Finance portion as well! It was a little confusing/disorganized and I felt pressured into adding on plans I wasn't interested in. Overall, I had a good experience and would recommend buying your next Subaru here! More

Great experiences Scott was awesome and was able to work with me and get me in a car on my terms. Great experience all around. Would recommend highly. Scott was awesome and was able to work with me and get me in a car on my terms. Great experience all around. Would recommend highly. More

Quick, outstanding service. If you’re looking for a great salesman that will work with whatever needs you find necessary, go to Alex Laderer. I went to the location to purchase a If you’re looking for a great salesman that will work with whatever needs you find necessary, go to Alex Laderer. I went to the location to purchase a new STI, however waited a few months and came back and purchased an STI that I found to be better than my original choice. Alex wasn’t offended or upset that I didn’t buy the first time, nor was he breathing down my back days later. However, Alex worked a great deal to fit my budget and I will continue to use him as my salesman. More

Great experience Scott S was super to work with. He explained things thoroughly and helped me find the right car. He made me feel welcome and took his time. Scott S was super to work with. He explained things thoroughly and helped me find the right car. He made me feel welcome and took his time. More