Heritage Subaru Owings Mills

Friendly and Willing to Help! Scott Staley and Shawn Davie were both friendly and patient with us. We didn't feel rushed as we considered two cars. We talked openly with Scott abou Scott Staley and Shawn Davie were both friendly and patient with us. We didn't feel rushed as we considered two cars. We talked openly with Scott about the Mazda we were comparing it to, and I always felt they were being honest about the merits of both cars. When we explained our situation, they really worked with us to get us the right number for a down payment, trade in value, and monthly payment. Overall a great experience! More

Worked with our odd situation to get a great new Crosstrek Scott and Sean helped us get a great deal trading in our Mazda 2 (which is too small for our baby-on-the-way) and lease a 2018 Crosstrek. They were wi Scott and Sean helped us get a great deal trading in our Mazda 2 (which is too small for our baby-on-the-way) and lease a 2018 Crosstrek. They were willing to work within our limited budget (grad student stipend, soon to be maternity pay) to get a great rate with not much money down, and we feel great about ending up with a safe, spacious, and fun new Subaru! More

Easy transaction! Mei Kei was terrific to work with, she is professional, knowledgable and made the purchase simple, no surprises. She has a sincere regard for custome Mei Kei was terrific to work with, she is professional, knowledgable and made the purchase simple, no surprises. She has a sincere regard for customer satisfaction and explained every step of the process. More

The Jon Waugh Experience Jon was very receptive of all I asked. He listened and was quite attentive. The management was courteous. Shaun Davies made sure I was comfortable. Jon was very receptive of all I asked. He listened and was quite attentive. The management was courteous. Shaun Davies made sure I was comfortable. I would also like to thank Santos Ramirez for his excellent service on the financial aspects of this transaction. More

Glad I made the drive to Heritage Working with Mei Kei was a very pleasant car buying experience. She had the car I was interested in ready for my test drive when I arrived. The onl Working with Mei Kei was a very pleasant car buying experience. She had the car I was interested in ready for my test drive when I arrived. The only negative experience, was being there for 4 hours for a cash purchase. Not sure why it took so long as there was no financing necessary. That being said, I would definitely point anyone I know who is interested in purchasing a new Subaru in Mei Kei's direction. More

Wonderful! Mei Kei Hong could not have been more helpful to me during this process. Clearly going out of her way for me. Outstanding business person! Mei Kei Hong could not have been more helpful to me during this process. Clearly going out of her way for me. Outstanding business person! More

Good service Good service. Forth Subaru purchase to our family. Now waiting for call from Technology Specialist to schedule appointment for discuss our questions Good service. Forth Subaru purchase to our family. Now waiting for call from Technology Specialist to schedule appointment for discuss our questions about some technology. More

Got an awesome deal on a new car Awesome staff and very clean facility. Very professional, polite and work with you to get the exact vehicle you want. Highly recommend it for a new ca Awesome staff and very clean facility. Very professional, polite and work with you to get the exact vehicle you want. Highly recommend it for a new car! More

Great experiences Scott was awesome and was able to work with me and get me in a car on my terms. Great experience all around. Would recommend highly. Scott was awesome and was able to work with me and get me in a car on my terms. Great experience all around. Would recommend highly. More

Great experience Scott S was super to work with. He explained things thoroughly and helped me find the right car. He made me feel welcome and took his time. Scott S was super to work with. He explained things thoroughly and helped me find the right car. He made me feel welcome and took his time. More