Heritage GMC Buick

I ended up buying my truck 100% online, a first for me. Shawn and Katie were there through the whole process. I'm satisfied with my experience and will give Heritage my first look for my next vehicle. Shawn and Katie were there through the whole process. I'm satisfied with my experience and will give Heritage my first look for my next vehicle. More

Mario is great to have as your sales person. He will great you with a smile and will always be there when you have any questions. I always choose heritage for the great service we get. They are He will great you with a smile and will always be there when you have any questions. I always choose heritage for the great service we get. They are down to earth people who don’t just try and sell you something. Thank you heritage family. Also a special thank you to Mario. More

Good service and friendly Write at least 15 words is more than I want to write more than I want to write More

On time, appointment and team was ready to go . What more could you want ? Recommend this dealer And team What more could you want ? Recommend this dealer And team More

I had a great experience with Junior,. . he was friendly informative and pleasant to work with all around. I appreciated the extra time he took in speaking with me. As I’ll be needing a s . he was friendly informative and pleasant to work with all around. I appreciated the extra time he took in speaking with me. As I’ll be needing a second vehicle later this year, I will definitely come back to Heritage and see Junior again! More

Absolute worst service dept of any car dealership I have ever experienced. Zero professionalism , Zero communication , Zero customer service . None of the service advisors work together to help customers . ever experienced. Zero professionalism , Zero communication , Zero customer service . None of the service advisors work together to help customers . If your service advisor has a day off during the week you are held hostage . No one will give you an update or help you with the status of your vehicle including it being ready to be picked up . They will keep your vehicle a week before looking at an issue even with an appointment without any type of loan car available. These are simple warranty items on newer vehicles and nothing major .They will not hire additional techs and use the same excuse of being short handed . I had planned to purchase another vehicle from Heritage in Rockwall but after having multiple bad experiences in the service dept along with the last two being unexcusable within a 30 day time period there was no way I would ever purchase a vehicle again at this dealership . I was happy to drive 20 miles into Dallas and buy a 2024 new vehicle from their competitor. I’m all about buying local but this dealership makes it impossible . The Manager of this Service dept should be fired , the general manager should be fired for allowing this type of bad service to continue . The owner of this GM franchise should be made aware of this . I plan to also contact General Motors directly and file a complaint. With all this being said “ I am done with Heritage GMC in Rockwall ,TX . More

Michael was very nice and easy to work with. My wife was impressed and very happy. My wife was impressed and very happy. More

The crew there in service is focused on getting customers in and out as quickly as possible. The manager, Brad is the best! in and out as quickly as possible. The manager, Brad is the best! More

The staff was nice, friendly and helpful. They didn't take that long for the service. They didn't take that long for the service. More

Great experience, fast and easy! They found the truck I wanted with ease and got it delivered to their dealership! They found the truck I wanted with ease and got it delivered to their dealership! More