MetroWest Acura

Real customer review. .. Unfortunately, they have unreliable staff, go somewhere else to service your Acuras. I made an appointment to replace the fuel pump. I was on time .. Unfortunately, they have unreliable staff, go somewhere else to service your Acuras. I made an appointment to replace the fuel pump. I was on time to drop off my car. The service agent (Jacob) said it will take two hours to replace the part. About 1.5 hours later I texted him to confirm if we are good with the pickup time as discussed. The guy calls me back and says that they do not have my part pointing out that it's the parts manager's fault. So, they had my car for 1.5 hours and did not know that part is not available. What an unprofessional bunch. It turns out that they found out that the part was not ordered 1 hour into my appointment. It's a service agent's job to verify if everything ready for the customer to receive the service. If they did not receive the parts, they usually give you heads up asking to reschedule the evening before if early appointment or the morning of. I previously owned Toyota for 15 years and never had this issue with Toyota services. I wasted a good part of my workday on dealing with Acura staff who is disrespectful and hands down unprofessional. More

I purchased my 2024 Acura RDX on October 22nd and have been very satisfied with the purchase. When I arrived to Metro West Acura I had no intention to purchase the RDX on that day. My sales Rep Stephanie been very satisfied with the purchase. When I arrived to Metro West Acura I had no intention to purchase the RDX on that day. My sales Rep Stephanie Pimental was so helpful and professional answering all my questions and request that I end up making the deal. Feeling confident that I made the correct decision. I highly recommend Stephanie and not only thru the purchase was so helpful but since then I have contacted her a few times asking her questions on my vehicle and she is prompt with answering and assuring me I am taken care of. More

I purchased a vehicle from MetroWest Acura last month and had the perfect experience . My sales consultant was Stephanie. She was eager to help me get a good deal and understand the features of my new vehicl had the perfect experience . My sales consultant was Stephanie. She was eager to help me get a good deal and understand the features of my new vehicle (my last vehicle was 2014)… I had no safety features that Acura offer. Steph taught me how they operate, and how to customize. I was nervous to have all of the bells and whistles. by the end of the visit was comfortable and confident with everything I learned. am grateful she went above and beyond with her service!!! Thank you to her managers too. I highly recommend this dealership and especially Stephanie in sales More

Sales and finance fantastic. That’s why I gave 3 stars. Service and part’s condescending and arrogant( The Manager of all people). Would not help out with dealership issue and That’s why I gave 3 stars. Service and part’s condescending and arrogant( The Manager of all people). Would not help out with dealership issue and when he did kept saying he was going out of his way. What else do you want me to do. You don’t even take your vehicle here anymore keep in mind I’ve got 50000 miles on a 2020 and did 2 oil changes elsewhere. Everything else was done at your dealership. Also all I needed was a new wheel lock remover. Cause the one in my vehicle wasn’t for my vehicle which I bought brand new from you. And never had my tires done by anyone else. All you claimed was you use a universal tool to take them off. But why was mine wrong to begin with and when you gave me new to me it was so stripped and used tire shop would not use do to the didn’t want to damage anything. Then when called back got the oh you can pay for one 100.00 plus dollars. Or buy your tires here and we can help. I call bulls*#t….. All I want is correct new key as lost or misplaced at dealership anyways. More

Stephanie was very helpful during my vehicle purchase. I would highly recommend her if you are in the market to buy a new car! I would highly recommend her if you are in the market to buy a new car! More

Stephanie stands out as a brilliant gem at MetroWest Acura. Her exemplary approach focuses on understanding and delivering, rather than pushy sales tactics, and she showcased impressive expertise in Acu Acura. Her exemplary approach focuses on understanding and delivering, rather than pushy sales tactics, and she showcased impressive expertise in Acura's lineup while skillfully personalizing my vehicle's features. If honesty, professionalism, and a seamless journey top your priorities, Stephanie's the sales professional you want to work with. More

Stephanie Pimental was really pleasant and easy to work with. She went above and beyond to show me all the cars I was interested in and helped me purchase my dream car. with. She went above and beyond to show me all the cars I was interested in and helped me purchase my dream car. More

Tyla is a no-pressure salesperson who is thoroughly knowledgeable about the vehicles. This girl has done her homework! She was very patient with us and we actually bought an Acura Integra on our secon knowledgeable about the vehicles. This girl has done her homework! She was very patient with us and we actually bought an Acura Integra on our second visit. More

Stephanie Pimental was extremely obliging. Went out of her way to address our concerns very pleasantly. It was a great experience working with her and she was meticulous in get to know her un Went out of her way to address our concerns very pleasantly. It was a great experience working with her and she was meticulous in get to know her understanding of us and needs. Her interest in us and seeking to find out what we really want to do or what is important to us was refreshing More

Something is a miss since this dealership was purchased by a Florida Conglomerate. Jacob took care of me on Saturday. I went in for a 60000 mile oil change and B2 service covered under warranty. This servi by a Florida Conglomerate. Jacob took care of me on Saturday. I went in for a 60000 mile oil change and B2 service covered under warranty. This service is oil change tire rotation and service checks of multiple systems. Also mentioned was a brake check and cleaning which is not covered. $99 for the customer to pay. I refused. While waiting in the show room, Jacob recommended a wheel alignment for $175. I agreed. He also said the differential fluid needed service which was covered. Nice catch and appreciated. When work was completed my vehicle gets washed. Normally my floor mats are cleaned. I noticed the passenger rear mat was dirtier than the rest. I asked Jacob if he would give it another go. The response was … we don’t do the inside….okay so I left perplexed. On my way back to Boston I noticed the steering column was not straight across rather at a 45 degree. To keep it straight across the car pulled to the right. Had to make a U turn and go back to the dealership to see Jacob again. I asked to have the steering corrected and to have the mechanic do a test drive which Jacob did. While waiting I asked the receptionist for the owners email address as I interrupted her snack time while eating a turnover. She said she didn’t know what the email was and that I could go over there and talk to the service Manager. I suggested that when she was finished she could ask the service manager for the email address and bring it to me. The service manager came over to see me and offered to assist however he didn’t know what the owners email was either. Jacob apologized for the inconvenience. My observation. Why was there no Quality Check after the repairs were completed? When a customer ask for a simple cleaning of a floor mat why is there push back? Why does no one know who to contact at the Corporate owner headquarters? Why does a 20 year old eating at her desk allowed to say to a customer I don’t know go over there? When this dealership was a Connolly Dealership it was well run. Jim Brown who used to be the Service Manger expected excellence in Customer Service and when a customer did not get what was expected he made sure the service was right corrected and fixed properly. I did not get that excellence on Saturday. I am very disappointed. Jacob is a good person. Some training and Saturday supervision would help. Acura is a Quality Brand please make sure the Quality Customer Service is there to match it. More