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Herb Chambers Toyota of Auburn - Service Center

Auburn, MA

4.8
1,137 Reviews

1,137 Reviews of Herb Chambers Toyota of Auburn - Service Center

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January 25, 2025

Even with appointment it was not well communicated when appt slot starts 11am when I checked about detail inside cleaning they said it will take 6-7 hours so plan another day and also they didn’t even knew More

by mbmurali_82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dat (Brian) Le
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2025 -

Herb Chambers Toyota of Auburn responded

Thank you for the review. We strive for efficiency and clear communication, so it's disappointing to hear about your experience. Your feedback is valuable, and we'll work on improving our processes to prevent such inconveniences in the future. If you'd like to discuss further or have any questions, please feel free to reach out directly. Thanks again, Dan Bortolussi - General Manager - dbortolussi@herbchambers.com

January 24, 2025

12 month Toyota Care service was performed quickly. It was also easy to schedule service online. More

by DWoodacre
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dat (Brian) Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2025 -

Herb Chambers Toyota of Auburn responded

Thanks for trusting us with your Toyota service needs! We'll see you next time. Safe travels! - The Herb Chambers Toyota of Auburn Team

January 24, 2025

Great service! Work to be performed was clearly explained. A video was presented to show me what the technician was observing. That was a wow! More

by Dxpinto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kennedy Lidonde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Krasner
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Banach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juljan Imeraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2025 -

Herb Chambers Toyota of Auburn responded

Hi DX.Pinto! We're delighted to hear that you had a "wow" experience with our team at Herb Chambers Toyota of Auburn! Thank you for sharing your feedback and appreciating the transparency in our service process.

January 21, 2025

My service was clean, fast , and friendly. I was greeted and thanked for being a repeat customer. More

by Rav 4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Kobel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2025 -

Herb Chambers Toyota of Auburn responded

Thank you for sharing your experience! We're truly grateful to have you as a loyal customer and look forward to continuing to serve you in the future!

January 17, 2025

Having had multiple issues with my used Corolla, I was impressed with the courteous and focused attention to my issues. I left satisfied. More

by lee53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dat (Brian) Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

Herb Chambers Toyota of Auburn responded

Lee, we're delighted to hear that our team at Herb Chambers Toyota of Auburn was able to address your Toyota Corolla's issues and leave you satisfied. Thank you for sharing your experience with us! Safe travels!

January 07, 2025

Everyone at the dealership has always been kind, courteous and helpful. I am impressed with every interaction I have had. More

by mmeking
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dat (Brian) Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2025 -

Herb Chambers Toyota of Auburn responded

We're delighted to hear that your experiences with Herb Chambers Toyota of Auburn have been consistently positive! Thank you for sharing this feedback, and we look forward to continuing to serve you.

January 07, 2025

15K mile service checkup went very quickly and was thorough. I received a detailed service report and was able to have any questions answered by the service person, Kevin. I was also very satisfied wi More

by hardytim85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Kobel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2025 -

Herb Chambers Toyota of Auburn responded

We're delighted to hear that Kevin and the service team at Herb Chambers Toyota of Auburn provided thorough and efficient service. It's great to know all your questions were answered, ensuring you felt informed throughout the process. Thanks for sharing your experience!

January 03, 2025

Good people,good thernichians,take good care of myRv4. finish on time and fast,excellent work More

by Zenquisjuan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Krasner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alyssa Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Banach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dat (Brian) Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Kobel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juljan Imeraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Herb Chambers Toyota of Auburn responded

Zenquisjuan, It's always our pleasure to assist you with your vehicle needs and we appreciate your kind words. Thank you for the five-star rating! - Herb Chambers Toyota of Auburn

January 03, 2025

Very friendly and met all my needs and answered all my questions and fast service. Awesome 👌. More

by wjgraney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2025 -

Herb Chambers Toyota of Auburn responded

Hi W J Graney! Thank you for leaving us this five-star review and kind words about our service team at Herb Chambers Toyota of Auburn! We'll see you next time!

January 01, 2025

I brought my RAV4 for routine maintenance. And Dat recommended that I should consider having other services done for my car. There were unexpected issues, and I was not ready. However, Dat was More

by Torres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dat (Brian) Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Herb Chambers Toyota of Auburn responded

Carlos, we're delighted to hear that Dat and our team at Herb Chambers Toyota of Auburn provided you with helpful service options for your RAV4. Thank you for trusting us with your vehicle's maintenance needs!

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