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Herb Chambers Toyota of Auburn - Service Center

Auburn, MA

4.7
1,038 Reviews

1,038 Reviews of Herb Chambers Toyota of Auburn - Service Center

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July 29, 2022

The service takes too long and way over priced. The service manager is a real a**. The advisors are generally helpful but the manager brings the entire dealership down. More

by Alex D.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeffrey Krasner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alyssa Moran
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dat (Brian) Le
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2022 -

Herb Chambers Toyota of Auburn responded

Thank you for reaching out, Alex. I appreciate you taking the time to share this feedback and will make sure it gets addressed with the appropriate members of our team. If you have any additional questions or concerns, please feel free to contact me directly. Thanks again, Dan Bortolussi - General Manager - dbortolussi@herbchambers.com

July 28, 2022

To say they are scalping their service is an understatement. Service is out of control. Tried to have my truck serviced for a 100 part and a 15 minute job and they wanted 850 dollars. All done h More

by Netdy7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alyssa Moran
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2022 -

Herb Chambers Toyota of Auburn responded

Thank you for reaching out. I'm sorry to hear we lost your business and encourage you to contact me directly if you'd like to discuss these concerns in greater detail. Thanks again, Dan Bortolussi - General Manager - dbortolussi@herbchambers.com

July 26, 2022

Excellent customer service. Easy to get to and did not wait long to be serviced! More

by mikeamato
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Banach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2022 -

Herb Chambers Toyota of Auburn responded

Thank you for the review! We appreciate your positive feedback and hope to see you again next time here at Herb Chambers Toyota of Auburn!

July 25, 2022

Very satisfied with service advisor that helped me as well as the promptness of vehicle service More

by jsarcudi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry
Jul 27, 2022 -

Herb Chambers Toyota of Auburn responded

We are so happy that you had a great visit with our service team! Thank you for being a loyal Herb Chambers Toyota of Auburn customer!

July 24, 2022

quick , easy , no stress , nice waiting area , refresment area was stocked and clean. nice job More

by peterconti63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dat (Brian) Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2022 -

Herb Chambers Toyota of Auburn responded

Thank you for taking the time to share this excellent feedback! We appreciate you visiting us here at Herb Chambers Toyota of Auburn and hope to see you again next time!

July 16, 2022

Service man said it would take one and a half hours to change the oil and rotate the tires, it took an hour I was very pleased with that. More

by Dgarbo12544
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dat (Brian) Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2022 -

Herb Chambers Toyota of Auburn responded

Thank you for sharing your experience! Our team appreciates your kind review and looks forward to seeing you next time here at Herb Chambers Toyota of Auburn!

July 14, 2022

Cam did not handle my issue. I had to go to his boss to get help. He didn’t return my phone calls. He left me hanging for 6 weeks More

by None
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Jeffrey Krasner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron Irvine
Jul 20, 2022 -

Herb Chambers Toyota of Auburn responded

We regret that you weren't satisfied with your car and appreciate you leaving us this honest feedback. We encourage you to reach out if you have any additional feedback to share with us so we can help improve your experience. Thank you, Dan Bortolussi - General Manager - dbortolussi@herbchambers.com

July 13, 2022

Brought my Tacoma in for 90k service and was once again pleased with both the level of service and how quickly they were able to finish the job. More

by Ed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dat (Brian) Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2022 -

Herb Chambers Toyota of Auburn responded

Thank you for trusting the Herb Chambers Toyota of Auburn team with your Tacoma! We appreciate your support and look forward to seeing you next time!

July 12, 2022

Effecient,friendly service. Jjjj off ssss yyyy uy ko lip we off guys ex zzz More

by Kbpjohn316
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2022 -

Herb Chambers Toyota of Auburn responded

Reviews like this one make our day! Thanks from the Herb Chambers Toyota of Auburn team!

July 12, 2022

I was very pleased with the service also I didn't have to wait long for the service to be completed. Very pleasant people to deal with. I will be bringing my car back for future work. Thank you More

by kennedydenis371
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2022 -

Herb Chambers Toyota of Auburn responded

Thanks for the five stars, Kennedy! We're honored to hear that the crew here at Herb Chambers Toyota of Auburn could assist you and we hope to see you back for all of your future auto needs!

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