Herb Chambers Toyota of Auburn - Service Center

Service center consistently states their inspection sticker machine is down with no notice to appointment holders. I made an appointment three weeks in advance. You need to let me know that you canno sticker machine is down with no notice to appointment holders. I made an appointment three weeks in advance. You need to let me know that you cannot fulfill the requested service before I come in. This has happened about a dozen times over the years across two vehicles. I suspect the machine isn’t down and it’s related to their staffing. Just be honest and drop the deception. Also, don’t make me feel unreasonable when I now must make an appointment with another service center. No apology or solution offered. I will never step foot in this dealership again. Currently looking for a reputable Toyota dealership for my next purchase after buying my last two cars here. Service is important when choosing a dealership. Your level of communication and misrepresentation of available services is unacceptable and you have lost me as a customer. More

James B gave the best service with a smile my car was done very quickly Best dealership to get the best service in the area thank you James at Herb Chambers in Auburn MA done very quickly Best dealership to get the best service in the area thank you James at Herb Chambers in Auburn MA More

Even with appointment it was not well communicated when appt slot starts 11am when I checked about detail inside cleaning they said it will take 6-7 hours so plan another day and also they didn’t even knew appt slot starts 11am when I checked about detail inside cleaning they said it will take 6-7 hours so plan another day and also they didn’t even knew whether I walked in or appt and inspection utility was down. Not sure if it went down just before my appointment or earlier again if any given chance about ahead of notification if it went down earlier would have avoided my 30 mins drive during office time and waited for an hour just to returned without anything , Usually it never happened in Toyota service center at north Attleboro where they have appointments sheet and keep me updated. Everyone plan and book slot just to make things done , it’s not walked in . After all returned home with no work done is big disappointment and waste of time. It would be helpful if I keep updated also representative can see what I have mentioned in during online service opt so that they can tell if it’s possible with my slot or not. More

12 month Toyota Care service was performed quickly. It was also easy to schedule service online. It was also easy to schedule service online. More

Great service! Work to be performed was clearly explained. A video was presented to show me what the technician was observing. That was a wow! Work to be performed was clearly explained. A video was presented to show me what the technician was observing. That was a wow! More

My service was clean, fast , and friendly. I was greeted and thanked for being a repeat customer. I was greeted and thanked for being a repeat customer. More

Having had multiple issues with my used Corolla, I was impressed with the courteous and focused attention to my issues. I left satisfied. impressed with the courteous and focused attention to my issues. I left satisfied. More

Everyone at the dealership has always been kind, courteous and helpful. I am impressed with every interaction I have had. courteous and helpful. I am impressed with every interaction I have had. More

15K mile service checkup went very quickly and was thorough. I received a detailed service report and was able to have any questions answered by the service person, Kevin. I was also very satisfied wi thorough. I received a detailed service report and was able to have any questions answered by the service person, Kevin. I was also very satisfied with the professionalism and friendliness of the service department. Kevin was very sure that I was aware of the work that was being performed and answered my questions tomy satisfaction. More

Very friendly and met all my needs and answered all my questions and fast service. Awesome 👌. questions and fast service. Awesome 👌. More