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Herb Chambers Toyota of Auburn - Service Center

Auburn, MA

4.8
1,138 Reviews

1,138 Reviews of Herb Chambers Toyota of Auburn - Service Center

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August 22, 2024

I had an Excellent Service today. Thank you toyota personnel . He is nice and helpful. More

by Rowena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dat (Brian) Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2024 -

Herb Chambers Toyota of Auburn responded

This is great to hear, Rowena! Thank you for coming to Herb Chambers Toyota of Auburn!

August 21, 2024

The staff was very professional, very good customer relationship and the service was great. Will always use this dealership for my needs. More

by Doris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2024 -

Herb Chambers Toyota of Auburn responded

Doris, we're delighted to hear you had a great experience with our team at Herb Chambers Toyota of Auburn. Thank you for your kind words and continued support!

August 19, 2024

The service is exceptional and professional. The mechanics are very knowledgeable and helpful when dealing with customers. I have been having my truck serviced at Herb Chambers since 2010 and w More

by Mrsfinneran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Krasner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alyssa Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dat (Brian) Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

Herb Chambers Toyota of Auburn responded

Thank you for your loyalty and kind words about our team at Herb Chambers Toyota of Auburn! We're delighted to hear that you've consistently had exceptional service since 2010. We look forward to continuing to take care of your truck's needs!

August 11, 2024

My service advisor, Jim, was prompt, courteous, and knowledgeable and kept me informed of the status of my vehicle. More

by nancysnicky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Banach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Herb Chambers Toyota of Auburn responded

Nancy, we're glad to hear Jim provided you with excellent service at Herb Chambers Toyota of Auburn. Thanks for sharing your experience!

August 10, 2024

Reason for visit was a re-call issue. Fast and efficient service. Excellent communication with service personnel. More

by Jandan
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dat (Brian) Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Herb Chambers Toyota of Auburn responded

We're glad to hear you had a fast and efficient experience with our service team at Herb Chambers Toyota of Auburn. Thanks for the positive feedback!

August 08, 2024

Very friendly staff had an appointment with service and was in and out quickly. I will definitely be back for my next service! More

by pgustafson
Recommend Dealer
Yes
Employees Worked With
Kevin Kobel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2024 -

Herb Chambers Toyota of Auburn responded

We're glad to hear you had a quick and friendly service experience at Herb Chambers Toyota of Auburn! We look forward to seeing you again for your next visit!

August 08, 2024

Waited six months to get my second key for my vehicle, not good on Toyotas part for having customers wait to get a second key. Was very afraid to lose the one key they gave me, when I called customer serv More

by danny.rivera1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2024 -

Herb Chambers Toyota of Auburn responded

Danny, thank you for the review. We understand how important it is to have a spare and regret any frustration or inconvenience this situation may have caused. If you need further assistance or would like to discuss the situation further, please reach out to me directly at your convenience. Respectfully, Dan Bortolussi - General Manager - dbortolussi@herbchambers.com

August 07, 2024

My family and I have been purchasing Toyota vehicles for quite some time. We’ve had a good experience with Toyota and their service to our vehicles. More

by annakatsogridakis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dat (Brian) Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2024 -

Herb Chambers Toyota of Auburn responded

Anna, we're delighted to hear that your family has had consistently good experiences with Herb Chambers Toyota of Auburn. Thank you for being loyal customers!

August 06, 2024

Had recent service on my vehicle and Jim was very helpful and comfortable to talk to. Will definitely refer Her Chambers Toyota and Jim to my friends for service. More

by tcox9439
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Banach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2024 -

Herb Chambers Toyota of Auburn responded

Thank you for sharing your experience! We're glad to hear Jim provided helpful service at Herb Chambers Toyota of Auburn. We appreciate the referrals and look forward to serving you again! Safe travels!

July 27, 2024

James was great and very professional. The entire service appointment was very smooth. This was my first appointment so I didn’t really know what to expect but I was very satisfied! More

by Junior
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Banach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Herb Chambers Toyota of Auburn responded

We're delighted to hear that James and the team at Herb Chambers Toyota of Auburn made your first service appointment a smooth experience. Thanks for sharing your satisfaction with us!

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