Herb Chambers Toyota of Auburn - Service Center

I have had my third and final very poor and disappointing experience with Herb Chambers Service. The Service Manager was fine. However the technicians on each visit seem to either be highly inexperienced o experience with Herb Chambers Service. The Service Manager was fine. However the technicians on each visit seem to either be highly inexperienced or trained to not service older vehicles in hopes that I, the customer, might buy a new vehicle. My first visit was for a brake service. It took me 3 separate visits and two different technicians to get the brakes somewhat correct. I was told that “Tundra brakes are very difficult to adjust correctly”, and “we needed to replace the brand new rotors because they were defective and were etched as soon as you drove away”. It took two additional visits to fix the problem with their brake specialist, and I finally gave up with a job done 80% correctly. My second visit was a need for a proper wheel alignment. I was told that a 2015 truck was too old, and the adjustment bolts were probably frozen and they couldn’t get firm the alignment. After 5 minutes they said “yep. Can’t budge the bolts”. $125 and no repair. 2015 is old??? They gave me the truck back and it was obvious they didn’t even try. My most recent visit was to diagnose a noise under the hood. It only made the noise after the truck sat and cooled off. 20 minutes to cool off would have been sufficient. Not an entire day. I didn’t even get a call until 1:30 pm after dropping the truck off at 8:15 am. I was told the tech couldn’t identify the noise fast enough and it went away too quickly to diagnose. Supposedly it had to sit overnight. The next day I was told it was a probably (not definitely) a lifter issue and not worth fixing. I just paid off the vehicle, and wanted it fixed right. That’s why I chose to bring it to the dealership. There are so many other reasons a vehicle would make a noise like that, and sadly no other options were even explored. I paid $80 for the diagnosis and have nothing to show for it. These technicians are a joke. There is no attempt to fix any vehicle over 5 years old. Don’t even bother to try. More

The service I received was above average right off the bat. It started with Jim B. In the service department moving my time up and then with following up with every step. My car is very important to job a bat. It started with Jim B. In the service department moving my time up and then with following up with every step. My car is very important to job and they took care of that right away. I would recommend that any service work you require that you go to Herb Chambers in Auburn. More

Alyssa was intelligent, patient, and friendly. Professional and knowledgeable. And above all compassionate. She let me vent and answered all my questions. Professional and knowledgeable. And above all compassionate. She let me vent and answered all my questions. More

Very helpful and understanding. Great communication. I am happy with the work done And although no one likes paying for car maintenance, I am satisfied with the cost. Great communication. I am happy with the work done And although no one likes paying for car maintenance, I am satisfied with the cost. More

Great service and friendly people The waiting area was clean and had snacks for everyone clean and had snacks for everyone More

They were very good and they treated me well the service manager was very patient with me manager was very patient with me More

Went into the dealership for my 117,000 mile service. The level of service was exceptional from drop off to delivery. The level of service was exceptional from drop off to delivery. More

Great service advisors and very proactive and keeping me up to date with my vehicle status. up to date with my vehicle status. More

I have always had good experiences they r helpful and willing to help with anything willing to help with anything More

Great experience this morning. James Banach my service advisor spoke my car-talk language. Learned a couple things. In and out of a 5000 mile service promptly. . James Banach my service advisor spoke my car-talk language. Learned a couple things. In and out of a 5000 mile service promptly. . More