Herb Chambers Toyota of Auburn

I felt this dealership put an emphasis on customer satisfaction. Dealership made the buying experience easier for me. Details follow. (Typical retired engineer!) Alex Montes, Sales. I asked Alex man satisfaction. Dealership made the buying experience easier for me. Details follow. (Typical retired engineer!) Alex Montes, Sales. I asked Alex many questions about the RAV4, even after I had done all my research. Alex explained all the safety systems, drive modes, and the drive settings and how they affected vehicle performance. Alex’s explanations were easy to follow. This was my first vehicle purchase that included a multitude of safety, driving, and multimedia systems. Although I didn’t test drive the RAV4 at Herb Chambers, I asked Alex what a test drive would entail with him. Alex stated that he would always go over all the safety systems with a prospective buyer and then give them the keys and let them test drive it themselves with OR without his presence. The ‘vehicle fit’ is put back in the hands of the buyer, not the seller at this dealership! Tim Nguyen, Sales Manager. Tim was probably most instrumental in the purchase of my Toyota RAV4 XLE. Tim really listens to you and thinks outside the box to come up with viable solutions. He had an SUV on the lot where he added in a feature that made it comparable to the vehicle I wanted. When it came to my trade-in, Tim was fair and willing to put in the extra effort to make sure I was a satisfied customer. I appreciated Tim’s technical knowledge of the vehicle, attention to detail, and listening to my needs in finding a vehicle fit for me! Jennifer Anderson, Service. I had an issue concerning the response of my Android Auto multimedia system. Jennifer asked me a few questions and she was able to give me a solution quickly. Jennifer was knowledgeable about the issue at hand! More

Sad I went in for an oil change and they did not do an oil change I’m very disappointed. oil change I’m very disappointed. More

I would highly recommend buying a car here. The process was fast, and they didn't charge above MSRP for my vehicle The process was fast, and they didn't charge above MSRP for my vehicle More

It was certainly the most stress-free car purchase I have ever done in my life. Simply a refreshing experience! ever done in my life. Simply a refreshing experience! More

Great customer service, starting with the sales team and finishing with the maintenance support group. I have bought two cars with them in fourth years. finishing with the maintenance support group. I have bought two cars with them in fourth years. More

I like this dealer and the team , thanks for all and fix my car problems. my car problems. More

I’m taking this opportunity to write about a fantastic visit I had at the Herb Chambers dealership of Auburn MA and to write about a great serviceman, Juljan. My 2021 Rav4 had to be jump started once with visit I had at the Herb Chambers dealership of Auburn MA and to write about a great serviceman, Juljan. My 2021 Rav4 had to be jump started once within the past week and I thought nothing of it. I then had to yet again jump start it so I figured to go to the dealership since my car was still under warranty. Juljan helped me directly and was able to get me in within 10 minutes fix the situation, replace my battery and I was on my way. Thank you Toyota and especially thank you to Juljan for your amazing service. More

Today I'm taking the opportunity to write briefly about my service experience at Herb Chambers Toyota of Auburn. A young advisor named Julian greeted me with a smile and we talked about Toyota's recommenda my service experience at Herb Chambers Toyota of Auburn. A young advisor named Julian greeted me with a smile and we talked about Toyota's recommendations from the last service. Very knowledgeable advisor. Thank you for your hospitality and see you next visit Julian. More

Very friendly and timely. Very comfortable waiting room. Recommend it to my friends.and family. Very comfortable waiting room. Recommend it to my friends.and family. More

Courteous friendly prompt service they took extremely good care of me and my broken mirror. good care of me and my broken mirror. More