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Herb Chambers Toyota of Auburn

Auburn, MA

4.8
3,441 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -60 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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809 Washington St, Rte. 20

Auburn, MA

01501

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Showing 3,441 reviews

January 06, 2024

Excellent dealership have had it with my first RAV4 since 2001. Professional people good hearted More

by Lucy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Kobel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2024 -

Herb Chambers Toyota of Auburn responded

Hi Lucy! Thank you so much for your heartfelt message! We are truly honored to have been a part of your automotive journey since 2001 with your first RAV4. It's customers like you that make our work so rewarding, and we genuinely appreciate your loyalty and trust in our dealership at Herb Chambers Toyota of Auburn!

January 05, 2024

Timely, thorough, pleasant/ friendly, and knowledgeable. Easy to make an appointment. Post service report was comprehensive. More

by Michael Lawless
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juljan Imeraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2024 -

Herb Chambers Toyota of Auburn responded

Michael, we're glad to know you found our service at Herb Chambers Toyota of Auburn timely and comprehensive. We appreciate your feedback!

January 05, 2024

They were very professional in the way they presented themselves. After I purchased the car the sales representative help me with everything that was needed to do and went over everything in the car. More

by Buffer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dhimitri Lako
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vinh Pham, Mikel Kota
Jan 05, 2024 -

Herb Chambers Toyota of Auburn responded

We're glad to know our team at Herb Chambers Toyota of Auburn was able to assist you throughout your car buying process. Thanks for choosing us and enjoy the ride!

January 05, 2024

Herb Chambers Toyota in Auburn set me up with a brand new Corolla. It works great! More

by rperryman99
Recommend Dealer
Yes
Employees Worked With
Alex Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2024 -

Herb Chambers Toyota of Auburn responded

We're delighted to hear you're enjoying your brand-new Toyota Corolla from Herb Chambers Toyota of Auburn! If you have any questions or need further assistance, feel free to reach out. Safe travels!

January 02, 2024

Went in for my regular maintenance and to address a rattling sound in my Toyota. Jim and team did an outstanding job identifying and fixing the issue quickly. More

by Ed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Banach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2024 -

Herb Chambers Toyota of Auburn responded

Hi Ed! We're glad to know that Jim and our team at Herb Chambers Toyota of Auburn were able to quickly identify and fix the issue with your car. Thanks for trusting us with your vehicle's maintenance!

December 29, 2023

I brought my truck in to be looked at. For a vibrating steering wheel and shifter. I was never communicated to. I had to approach Jennifer three times, questioning my truck diagnosis. Ther More

by Mess0205
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer Anders
Jan 30, 2024 -

Herb Chambers Toyota of Auburn responded

I'm sorry to read about your experience. Communication is key in our line of work and it's clear we missed the mark during your visit. We understand how frustrating this must be, especially when you're still experiencing issues with your truck. I'd like to personally assist you with this matter, so please reach out at a time that works best for you. Thank you, Dan Bortolussi - General Manager - dbortolussi@herbchambers.com

December 29, 2023

The experience was first class. I was treated like pure gold . Kevin was polite and informative. The work done on my truck was explained and completed perfectly !!! Excellent servic More

by Pkujo11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Kobel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2023 -

Pkujo11 responded

Great job !! Everything with my appointment was perfect!!!

Jan 03, 2024 -

Herb Chambers Toyota of Auburn responded

Thank you for the 5-star rating! We're delighted to hear that you had a first-class service experience with Kevin at Herb Chambers Toyota of Auburn. We look forward to serving you again! Have a great ride!

December 28, 2023

Salesperson was extremely professional, highly recommended. Will definitely purchase another vehicle in the future at this dealership. Hopefully with the same salesperson. More

by Aliciamariex22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Monish Naicker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mikel Kota
Jan 02, 2024 -

Herb Chambers Toyota of Auburn responded

Hi Alicia! We're so glad to know that you had a positive experience with our sales team at Herb Chambers Toyota of Auburn! We look forward to assisting you again in the future. Safe travels until then!

December 22, 2023

Awesome customer service. Very polite and professional. Very satisfied customer and I would definitely recomend purchasing your next car from them. More

by adamrosa1127
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alec Pacheco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Schoener
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2023 -

Herb Chambers Toyota of Auburn responded

Adam, we're delighted to know you had such a positive experience at Herb Chambers Toyota of Auburn. Thanks for recommending us and enjoy your new car!

December 20, 2023

I took my van in on 11/15 to have the tire pressure sensor programmed after getting my tire replaced. The first communication I received told me the sensor was bad and would need to be replaced- except More

by HeatherP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alyssa Moran
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2024 -

Herb Chambers Toyota of Auburn responded

This is disappointing to read. It's important that our customers feel confident in the work we do and guidance we provide. We will review this feedback with our team to find out what transpired. Please reach out to me directly, so that we may review exactly what occurred. Thank you, Dan Bortolussi - General Manager - dbortolussi@herbchambers.com

Jan 17, 2024 -

HeatherP responded

Thank you for responding. I have sent the details via email on 1/16/24. Follow-up email sent 11/22/24 to confirm you received my initial email.

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