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Herb Chambers Toyota of Auburn

Auburn, MA

Overview
Employees
Reviews
Vehicles
4.8
3,436 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -60 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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809 Washington St, Rte. 20

Auburn, MA

01501

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Showing 3,436 reviews

February 04, 2024

Very helpfull,and a pleasure to do business with. The dealership is very clean an explain the work be done with a nice an understanding way. More

by jwambach12559
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2024 -

Herb Chambers Toyota of Auburn responded

Thank you for the 5-star rating! We're glad you found our team at Herb Chambers Toyota of Auburn helpful and understanding. We hope to see you next time! Enjoy your new ride!

February 03, 2024

Good job with expert workmanship and courteous service. I would recommend them to family and friends. More

by Gene.pratillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Anderson
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Feb 05, 2024 -

Herb Chambers Toyota of Auburn responded

Gene, we appreciate your recommendation and are glad to know you had a positive experience at Herb Chambers Toyota of Auburn. We look forward to serving you again! Safe travels!

February 02, 2024

Salesmen David was awesome. Very personality Love my new car financing needs to.work.faster More

by gmkellicker
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Shea
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Feb 02, 2024 -

Herb Chambers Toyota of Auburn responded

Hi, we're thrilled that you had an awesome purchase experience with David at Herb Chambers Toyota of Auburn! Enjoy your new ride!

February 01, 2024

Our experience was outstanding—Alex was a fantastic salesperson —fair and helpful —and he was able to arrange to get me the car I wanted at the price I wanted in less than a week—very grateful! Would g More

by Poetess
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 01, 2024 -

Herb Chambers Toyota of Auburn responded

We're delighted to know that Alex was able to assist you in finding the perfect car at Herb Chambers Toyota of Auburn. Your feedback is greatly appreciated, and we look forward to seeing you again!

February 01, 2024

Service department is great! Sales department is average, typical sales tactics. Lowball trade in, add on fees. More

by BP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dat (Brian) Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 02, 2024 -

Herb Chambers Toyota of Auburn responded

We appreciate your feedback! It's great to know our service department met your expectations. However, your feedback for our sales team is less than ideal. We're always working on improving, so we'll take note of your experience with the sales team at Herb Chambers Toyota of Auburn. Thanks for sharing!

February 01, 2024

Over $800 to replace two tire sensors and tell me that my broken windshield wipers are working Why do you pay $179 diagnostic fee when you don’t diagnose the problem! Customer service would say to not More

by Sdonigian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer
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Feb 05, 2024 -

Herb Chambers Toyota of Auburn responded

Thank you for reaching out. We understand how frustrating it can be when the costs and services don't meet expectations. Please feel free to contact me directly, so I may help clarify the details of these costs. Respectfully, Dan Bortolussi - General Manager - dbortolussi@herbchambers.com

February 01, 2024

Everyone is very pleasant! They are not pushy to make the sale. They always make sure we are satisfied before we leave. Always had great experience with everyone there. More

by triley1367
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Bortolussi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andi Xhacka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dhimitri Lako
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kennedy Lidonde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephane Jovin
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Feb 01, 2024 -

Herb Chambers Toyota of Auburn responded

Thanks for the positive feedback! We're glad to know you've had consistently great experiences with our team at Herb Chambers Toyota of Auburn. We look forward to seeing you next time! Safe travels!

January 31, 2024

Thank you Alex. Love love love my new 4 runner. Great working with you and the finance department. Awesome dealership. More

by mag
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andi Xhacka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 01, 2024 -

Herb Chambers Toyota of Auburn responded

We're delighted to know you had a great experience with Alex and our team at Herb Chambers Toyota of Auburn. Enjoy your new 4Runner and thanks for the review!

January 31, 2024

Everything was great and on time. Everything was explained thoroughly as to what was needed and what was done. More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juljan Imeraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2024 -

Herb Chambers Toyota of Auburn responded

Bob, we're glad to know you had a great experience at Herb Chambers Toyota of Auburn. We pride ourselves on our timely and thorough service. Thanks for the feedback!

January 31, 2024

Jennifer was very knowledgeable + efficient dealing with my car issues . Kept me up to date on my car being worked on. More

by mimi6sm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Banach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dat (Brian) Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Hull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2024 -

Herb Chambers Toyota of Auburn responded

We're so glad to know that Jennifer was able to assist you efficiently and keep you updated throughout the process at Herb Chambers Toyota of Auburn. Thanks for sharing your positive experience!

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