Herb Chambers Toyota of Auburn

The experience both started and ended rocky. First, I was told, via text message, that the car I was looking at was at the dealership and ready to view. I drove 30 minutes and then discovered First, I was told, via text message, that the car I was looking at was at the dealership and ready to view. I drove 30 minutes and then discovered the vehicle was not there and never was. They did a great job of apologizing, found a very similar model at another location to secure. Though, they told me it was brand new, coming off the truck and would be delivered the following day. When I got the call that the vehicle arrived, I went in and this vehicle had 237 miles on it....I am not sure that it was right off the truck. I went through the process, and unfortunately had another snafu when it came to registering my vehicle, as that took them 4 days. I am finally all set, but it was not an easy experience. Love the car and the service guy doing my inspection was wonderful. I don't appreciate the "mistruths" or lack of communication when it came to registering the vehicle. I am not sure I would go back again due to the lack of transparency and communication. More

People are great. Place is comfortable. Work done was excellent. My disappointment was that the job was originally quoted as $500+ and came in at $762. This was to re Place is comfortable. Work done was excellent. My disappointment was that the job was originally quoted as $500+ and came in at $762. This was to replace the passenger side mirror. Pretty stiff price for a mirror. More

Excellent service all around :D Joel & Megan were awesome. From the ladies & gentlemen on the floor to the finance team in the back. Everyone was great! awesome. From the ladies & gentlemen on the floor to the finance team in the back. Everyone was great! More

Service is awesome, ,people are very pleasant to deal with recommending to others to go there with recommending to others to go there More

Luis the sales representative was great to deal with ! The sales manager not so much but the general manager and finance manager were also good to deal with ! Good inventory and selection ! The sales manager not so much but the general manager and finance manager were also good to deal with ! Good inventory and selection ! More

Jennifer was a pleasure to work with. She was very professional and knowledgeable. No issues. She was very professional and knowledgeable. No issues. More

Ryan Mclellan was absolutely amazing. He was knowledgeable, and explained everything very thoroughly. He was by my side for the entire process, and his communication was top notch. Sam He was knowledgeable, and explained everything very thoroughly. He was by my side for the entire process, and his communication was top notch. Sam, the sales manager, was very helpful as well! She worked to find me exactly what I was looking for and revised the deal to match local competitors. Couldn’t have asked for a better experience! More

Timely as in perfect timing. Had what I was looking for . everyone was very friendly starting with Vi.ctoria Hai and Had what I was looking for . everyone was very friendly starting with Vi.ctoria Hai and More

My latest service visit went well as usual. Alyssa was friendly and professional. My car was repaired in a timely manner. Alyssa was friendly and professional. My car was repaired in a timely manner. More

Julian was so helpful and kind! He went above and beyond several times to help me purchase my vehicle. He took the time to understand exactly what I was looking for and delivered th He went above and beyond several times to help me purchase my vehicle. He took the time to understand exactly what I was looking for and delivered the perfect truck! More