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Herb Chambers Toyota of Auburn

Auburn, MA

4.8
3,507 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -60 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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809 Washington St, Rte. 20

Auburn, MA

01501

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Showing 3,507 reviews

September 20, 2022

Shawn was my finance man and helped me get a lower rate. It was a great experience all around. Kennedy showed me all the options on the vehicle and answered all my questions More

by Dominique
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Bortolussi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Merrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kennedy Lidonde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monish Naicker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Parzych, Dylan Hoang, Vu Nguyen
Sep 22, 2022 -

Herb Chambers Toyota of Auburn responded

Thank you for sharing your feedback, Dominique! Shawn, Kennedy & the rest of the Herb Chambers Toyota of Auburn team appreciate your business and hope to see you again next time. Take care!

September 19, 2022

The service was done expeditiously and at a reasonable cost. The service advisor was very capable. More

by John G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Banach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Timothy LeBlanc
Sep 22, 2022 -

Herb Chambers Toyota of Auburn responded

Thanks for giving us the opportunity to serve you, John! We hope you'll keep us in mind for any future automotive needs! - The Herb Chambers Toyota of Auburn Team

September 19, 2022

He was very polite and the best thank you he asked for everything and he helped me a lot I was come back to him More

by Eltonminga
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dat (Brian) Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2022 -

Herb Chambers Toyota of Auburn responded

Thank you for the wonderful feedback about your recent experience with our Herb Chambers Toyota of Auburn team! We're grateful for your business and hope we have the opportunity to work with you again in the future!

September 17, 2022

Cole and Matt went above and beyond for our new purchase . I couldn’t be more happier thank you so much More

by Thatzmzzmarie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cole LeBlanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Parzych
Sep 20, 2022 -

Herb Chambers Toyota of Auburn responded

Thank you for the wonderful review! We're thrilled to hear Cole & Matt exceeded your expectations and we'll be sure to let them know how much you appreciate their stellar service. Thanks for choosing Herb Chambers Toyota of Auburn and please don't hesitate to reach out if there's anything else we can do for you!

September 16, 2022

Service has always been consistently excellent. One comment is that on arrival sone customers wait a little longer than usual. Which is not ideal. I have been in a Honda dealership, another Toyo More

by Jmdx65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Moran
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dat (Brian) Le
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2022 -

Herb Chambers Toyota of Auburn responded

Thank you for taking the time to leave us a review. We appreciate the feedback and will make sure it is taken into account as we work to continually improve our services. Please don't hesitate to reach out directly if you have any additional feedback you'd like to discuss. Thanks again, Dan Bortolussi - General Manager - dbortolussi@herbchambers.com

September 12, 2022

Very professional and pleasant to deal with. Person that greeted me and girls checking me out were all very nice and courteous More

by Jnsdws
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Banach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2022 -

Herb Chambers Toyota of Auburn responded

Thanks for the five stars! We hope to see you back! -Herb Chambers Toyota of Auburn

September 12, 2022

Usually, right on top of things but today for some reason the history on our present car was messed up. Took a while to update/correct. No sure why this happened. Little annoying to be delayed. Service perfo More

by dunbarcyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dat (Brian) Le
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2022 -

Herb Chambers Toyota of Auburn responded

Thank you for taking the time to share your review. We apologize that we did not provide you with excellent service, and hope we can provide you with a better experience next time. -Herb Chambers Toyota of Auburn

September 12, 2022

This was the best purchase of a used vehicle I have ever had! I will 100% go back to Alec for my next vehicle! Felt good about the purchase and love my new vehicle! More

by Steve2227
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Merrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alec Pacheco, Timothy Nguyen
Sep 13, 2022 -

Herb Chambers Toyota of Auburn responded

Thank you for the wonderful feedback, Steve! We're happy to hear Alec provided you with an excellent experience and we hope you enjoy your vehicle. Take care and we'll see you next time here at Herb Chambers Toyota of Auburn!

September 12, 2022

Alex M. Is a great salesman he’s very nice and makes sure you are comfortable in the car buying process he’s a gem. Go see him to buy your new car. Thanks ag More

by Renie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2022 -

Herb Chambers Toyota of Auburn responded

We're glad that Alex and the team could help make the experience of buying your car so easy, Renie! Thank you for being a loyal Herb Chambers Toyota of Auburn customer!

September 11, 2022

Wonderful costumer service Very polite, Friendly Did a great job help me choose my car More

by Lucymikkila
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alec Pacheco
Sep 13, 2022 -

Herb Chambers Toyota of Auburn responded

We're pleased the process of choosing your new car was so enjoyable, Lucy! Thank you for coming to Herb Chambers Toyota of Auburn!

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