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Herb Chambers Toyota of Auburn

Auburn, MA

4.8
3,337 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -60 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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809 Washington St, Rte. 20

Auburn, MA

01501

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Showing 3,337 reviews

June 13, 2022

Service was professional. Friendly, helpful employees. Will continue to use Auburn site for regular servicing. More

by madeleinehaling
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Cameron Irvine
Jun 15, 2022 -

Herb Chambers Toyota of Auburn responded

Thank you for the review, Madeleine! We hope to see you back. -Herb Chambers Toyota of Auburn

June 10, 2022

Service at Herb Chambers Toyota in Auburn is Awesome, (no better than Awesome) all the staff at the dealership is very helpful, they are the Best. More

by Hillclimber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2022 -

Herb Chambers Toyota of Auburn responded

Thank you for the wonderful review of our Herb Chambers Toyota of Auburn team! We appreciate your support and look forward to seeing you next time!

Jun 10, 2022 -

Hillclimber responded

I have bought cars from Herb chambers for years, and will continue to do so they treat people right.

June 10, 2022

I went in for a oil change and tire rotation. After one hour and 15 minutes someone came out to tell me that my truck needs an additional $600 worth of work. The additional work is not what bothe More

by MR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alyssa Moran
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron Irvine
Jun 15, 2022 -

Herb Chambers Toyota of Auburn responded

Thank you for taking the time to share this feedback. We apologize for the long wait and hope we can provide you with a more efficient experience in the future. Please don't hesitate to contact me directly if you have any additional questions or concerns. Thanks again, Dan Bortolussi - General Manager - dbortolussi@herbchambers.com

June 10, 2022

Service dept is awesome highly recommend. You won’t be disappointed . 👍🏻🥹 Great dealership all around More

by PB1959
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2022 -

Herb Chambers Toyota of Auburn responded

We're honored that our team has earned your business and a five-star rating! Thank you so much for being a loyal Herb Chambers Toyota of Auburn customer! We'll see you next time!

June 10, 2022

When I first traded in my car they were late paying off mine which went on my credit report I’m taking it in for service they did not fix the entire car More

by bdksredsoxr1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dat (Brian) Le
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2022 -

Herb Chambers Toyota of Auburn responded

Hello - thank you for sharing your concern. I'm sorry to learn of your disappointment and would like the opportunity to discuss this in greater detail. Please contact us at your earliest convenience. Thanks, Dan Bortolussi - General Manager - dbortolussi@herbchambers.com

Jun 15, 2022 -

bdksredsoxr1 responded

No I’m all set I will use another dealership in the future for my service.

June 09, 2022

Quick, efficient service. I hardly had time to sit down and the car was ready. More

by Dean082661
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2022 -

Herb Chambers Toyota of Auburn responded

This is great news, Dean! Thank you for coming to Herb Chambers Toyota of Auburn!

June 08, 2022

Chandler did a very ,very good job. He had all the right answers from all my questions that was asked ,he went out of his way to make sure I was happy.All the other people from the start More

by Jasondion16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha Horne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Roche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chandler Horne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tomi Tsitsos, Vu Nguyen
Jun 08, 2022 -

Jasondion16 responded

Thank you

Jun 08, 2022 -

Jasondion16 responded

Thank you

Jun 08, 2022 -

Jasondion16 responded

Thankyou

Jun 08, 2022 -

Jasondion16 responded

Thank you

Jun 08, 2022 -

Jasondion16 responded

Tha k you

Jun 09, 2022 -

Herb Chambers Toyota of Auburn responded

Thank you for taking the time to share this wonderful review with us! We're happy to hear Chandler worked hard to make sure you were happy and we'll be sure to pass along these kind comments to him. Thanks for choosing Herb Chambers Toyota of Auburn and please don't hesitate to reach out if there's anything else we can do for you!

June 06, 2022

Very professional and honest. ! Nice clean facility, and plenty of inventory of new and used vehicles. Will be having all my service work done here ! More

by doug.johnson369
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Alyssa Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2022 -

Herb Chambers Toyota of Auburn responded

Thank you, Doug! We're happy to hear of your five-star experience here at Herb Chambers Toyota of Auburn, and we hope to see you here again!

June 06, 2022

As a long time customer this professional service is what we expectAnd what we receive. Great people make for a great experience More

by h34mcdadehap
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2022 -

Herb Chambers Toyota of Auburn responded

Thank you! Our reputation is one of our top priorities. Your positive rating is what we are always striving for! - Herb Chambers Toyota of Auburn

June 04, 2022

Service replaced caliper that ended up being faulty. Brought it back and they claim caliper is working fine, however it is not. I asked repeatedly for them to explain to me their logic in determining More

by Bassett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeffrey Krasner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alyssa Moran
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dat (Brian) Le
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2022 -

Herb Chambers Toyota of Auburn responded

Thank you for taking the time to share this feedback. I'm sorry to hear you're not satisfied with the service provided by our team and will make sure the situation gets looked into in greater detail. If you'd like to speak with us further, please feel free to contact me directly. Thanks again, Dan Bortolussi - General Manager - dbortolussi@herbchambers.com

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