Herb Chambers Toyota of Auburn

Very friendly people at the dealership. Our salesperson Chandler was knowledgeable and helpful which made our customer experience great Our salesperson Chandler was knowledgeable and helpful which made our customer experience great More

Service advisor Kevin Kobel is very service oriented and keeps me updated while my vehicles are being serviced. He greets and thanks me at every visit. I refer all my friend and family to him. Everyone agre keeps me updated while my vehicles are being serviced. He greets and thanks me at every visit. I refer all my friend and family to him. Everyone agrees. He is consistent everytime. More

This dealership (Herb Chambers Toyota of Auburn, MA) is excellent - exceptional service and sales teams. My salesperson (Luis Mulla) was very professional and super-helpful from the beginning (when I first excellent - exceptional service and sales teams. My salesperson (Luis Mulla) was very professional and super-helpful from the beginning (when I first sat with him) to the end (when I drove my new Toyota away). More

Excellent EXCEPT wait time. They were very (very) busy and my sales person, while apologetic, kept coming by and saying it’ll be a while longer. 2.5 hours! Just to pay for, si They were very (very) busy and my sales person, while apologetic, kept coming by and saying it’ll be a while longer. 2.5 hours! Just to pay for, sign several pages and drive away (with virtually no time for orientation/instruction, but that was okay). The actual work that I needed to do to purchase it took 10 minutes. Very irritating to wait so long for each and every step just to pay for it and sign papers! I understand having many customers is desirable for the dealership and salespeople, but not at the expense (2.5 hours wasted) of a brand new customer….. More

everyone was very attentive and detail oriented. I have nothing but positive things to say about this experience and how quickly it was preformed. I would recommend your dealership to anyone in the I have nothing but positive things to say about this experience and how quickly it was preformed. I would recommend your dealership to anyone in the market for a vehicle. See you in six months! More

My total experience was awesome. The Sales person Nicholas Ferraro was excellent and helped me in everyway. The finance department was also very helpful. The service department was v The Sales person Nicholas Ferraro was excellent and helped me in everyway. The finance department was also very helpful. The service department was very diligent. All in all again it was an awesome experience. More

What can I say - perfect, perfect, just another word to reach the useless minimum on the review form reach the useless minimum on the review form More

This dealer treats customers poorly and just doesn’t care about providing customer-centric service. Here’s my story: My wife and I reached out to Herb Chambers Toyota Auburn after we had seen a van we wan about providing customer-centric service. Here’s my story: My wife and I reached out to Herb Chambers Toyota Auburn after we had seen a van we wanted online. I confirmed we were coming to visit the following day and if everything checked out, we would buy the van. It was a two-year-old Sienna with less than 7,000 miles. When we arrived, the van was inside the dealership, but the battery was dead. This should have been red flag number one they knew were coming to drive the van. After jumping the van while backing it out of the building, the tech caught the rear-view mirror on the door frame and snapped the mirror cover off. Second red flag. We said OK and paid cash but since this was a Friday night before a long weekend, the “Five Day Money Back Guarantee” Herb Chambers offered on this van was going to expire before we could even take delivery. Red flag number three. My insurance agent e-mailed me at 8:30 Tuesday morning that they had returned the insurance information was sent back to the dealer. It wasn’t until 5pm that night when Herb Chambers called to set up delivery. I asked for later that evening but was told they didn’t have time to get it inspected or cleaned – even though I paid cash for the van, and they had Saturday, Sunday and Monday. Red flag number four. I wanted to pick up the van on Wednesday but was told the salesperson wasn’t available. I didn’t really need him since I picked this car off the internet, but the van didn’t pass inspection. Because they let the battery run down, all the emissions didn’t pass until the van had been driven a reasonable amount. This is now another delay. This is where it gets really poor for customer service: the salesperson told me I could take the van for an inspection, and they would reimburse me for it. Here’s the dealer who knew we were coming, but let the battery die and is now putting it on me to get the van inspected. They didn’t have the “time” to get this done now. This dealer makes you feel they are doing you the favor by selling you a vehicle. Don’t bother with them as there are many other dealers who will treat you with care and do the job you pay them for. More

Got into my service appointment on time, the service rep was very pleasant and explained everything to me. I’ve been having my RAV4 serviced there for about five years and have always had a good experience. was very pleasant and explained everything to me. I’ve been having my RAV4 serviced there for about five years and have always had a good experience. More

He did excellent job. He was very nice guys. He asked for everything. Make sure he’s everything OK I was happy with him. Thank you everyone He was very nice guys. He asked for everything. Make sure he’s everything OK I was happy with him. Thank you everyone More