Herb Chambers BMW of Sudbury

Jack was so pleasant and knowledgeable. I feel that he cared and got the right car for me. I would recommend him to anyone looking for a BMW. I feel that he cared and got the right car for me. I would recommend him to anyone looking for a BMW. More

Nikolas Gomes is excellent advisor. Very attentive and responsive. He handled check engine issue on my X5 very professionally. Unfortunately I can’t say the same about my previous Very attentive and responsive. He handled check engine issue on my X5 very professionally. Unfortunately I can’t say the same about my previous two visits for which I wasn’t given option to rate. Both those occasions wait times were longer and service was poor. More

It appears there are a number of new service folks. Big smiles, quickly checking me in for service. I asked to speak to a service technician concerning a noise I wanted to discuss. Within minutes Nikol Big smiles, quickly checking me in for service. I asked to speak to a service technician concerning a noise I wanted to discuss. Within minutes Nikolas found me in waiting area, again big smile and greeting. He answered my questions with polite and professional regard, and advised me of a number of options going forward....He even convinced me to have a courtesy car wash, that was outstanding. More

I brought my car in for servicing and diagnosis of the parking assist failure. My Phan was my service advisor. She was the best advisor I have known in more than 10 years of working with Herb Chambers BMW parking assist failure. My Phan was my service advisor. She was the best advisor I have known in more than 10 years of working with Herb Chambers BMW of Sudbury. My was informative, patient and explained very thing clearly. And she is extremely knowledgeable about the repair options. More

Very good service thank you Yordanys for you Patients make sure everything is done properly make sure everything is done properly More

The service was good and smooth. The status of the diagnosis was updated and the issue was solved. The status of the diagnosis was updated and the issue was solved. More

Honest, efficient and knowledgeable about all things BMW. Professional employees from General Managers to Sales Professionals. Professional employees from General Managers to Sales Professionals. More

Much better visit this time. Nick and the cute Asian chick did a great job Nick and the cute Asian chick did a great job More

Services were quickly car was washed service advisor was professional and very helpful could not ask for more A plus professional and very helpful could not ask for more A plus More

I expected to purchase a certified 2022 BMW 330i. I tried to work with Ed in Sales. He was very pleasant and knew that I would be buying a replacement car over the week-end. I don't have time to play I tried to work with Ed in Sales. He was very pleasant and knew that I would be buying a replacement car over the week-end. I don't have time to play games. I told him I was looking at two certified vehicles across the street and asked what he could offer for financing. He threw out a ridiculous number and said I could probably do better on my own. I did my research and found out that BMW US was offering special financing on the certified 2022-2023 BMWs. Never did he mention the special rate if you qualify during our long conversation about rates. Then, I asked if the price could be negotiated because the car was overpriced. He said he talked to his manager (Sean King) and his manger said no. Fair enough that was not a concern at that point. I knew what the car was worth and if they did not want to bring the price down that was the decision of management. I went across the street the next day and bought a Mercedes. Ed then proceeded to send me a message and stated that he wanted to earn my business and he knew I was getting low financing and a better deal across the street. He asked what he could do price/financing wise to earn my business. He still did not bother to tell me about the BMW special financing rates. I told him .. "nothing" as I already told him I was buying a car over the week-end and I did just that. I am not into the back and forth. Give me your best financing rate that is a BMW known rate (not a BMW of Sudbury rate) and give me a price on the car. The used car salesmen techniques of the past don't work in today's market. The dealership is beautiful, but work with someone at the dealership that will work with you. In the “rate the people you work with” section on this form Ed is not even listed which is questionable? Was he new? More