Herb Chambers BMW of Sudbury

Fran the service Manager and Wilson my salesman were great. They coordinated my needs and had me in and out in no time. Beautiful waiting area with a Coffee bar and bowls of apples! great. They coordinated my needs and had me in and out in no time. Beautiful waiting area with a Coffee bar and bowls of apples! More

BRIANNA AND SALE MANAGER WERE EXCELLENT ,WOULD DEFINITELY RETUTN AND RECOMMEND THIS DEALERSHIP TO MY FRIENDS. RETUTN AND RECOMMEND THIS DEALERSHIP TO MY FRIENDS. More

Jack was the best car salesman that I ever dealt with. He went above and beyond to make the whole car buying experience as smooth and pleasant as possible. He followed up promptly on every detail making i He went above and beyond to make the whole car buying experience as smooth and pleasant as possible. He followed up promptly on every detail making it a whole lot easier for me on my end to have all the paperwork in place. On top of all that, he is also very nice. He is a great asset for Herb Chambers BMW of Sudbury to have Jack on their team. More

It was an absolute pleasure working with Nicholas. He was great at providing detailed walkthroughs and answering all of my questions. I am so happy with the car. He was great at providing detailed walkthroughs and answering all of my questions. I am so happy with the car. More

I recently checked their website for used cars and signed up for price drop alerts on a couple of vehicles. The very next day, I received emails, but there was no actual price drop. One of the sale associate up for price drop alerts on a couple of vehicles. The very next day, I received emails, but there was no actual price drop. One of the sale associates reached out asking if I wanted to trade in my car, which I did. I asked for a quote and I was told they'd get back to me. I waited three days and heard nothing. Even the manager emailed me asking if his team was being helpful. I responded, but no follow up. I later realized that was just an automated email. In the end, I never received a quote for my car. The only thing they sent was a generic price on one of the cars I had been watching. It felt like a joke, disorganized and unprofessional. Sadly, this isn't my first bad experience with this location. I've always trusted Herb Chambers, but this particular dealership consistently fails to deliver quality customer service. More

Very committed to their mission "to help people buy cars". Henry and Renato in Sales are awesome working with buyers. cars". Henry and Renato in Sales are awesome working with buyers. More

The service manager was very helpful and took the time to go over everything very carefully. go over everything very carefully. More

An amazing experience from a car dealer! Yes, I’m shocked too, lol. Great communication with Bailey via email. Awesome salesperson, Tammy. Sherrad in financing rocked! Yes, I’m shocked too, lol. Great communication with Bailey via email. Awesome salesperson, Tammy. Sherrad in financing rocked! More

It was a great car buying experience, the staff was enthusiastic and professional. I will choose this place again when I change another car next year. enthusiastic and professional. I will choose this place again when I change another car next year. More

The sales team Tora, and Vince, were very professional and knowledgeable about their cars. Overall sales experience was pleasant. and knowledgeable about their cars. Overall sales experience was pleasant. More