Herb Chambers BMW of Sudbury

Tony was a great ambassador for a recent car purchase. Clearly explained the different models and options for each. Not a pressure conversation or one that pushed to the most expensive option. Delivery an Clearly explained the different models and options for each. Not a pressure conversation or one that pushed to the most expensive option. Delivery and pickup was seamless and support from the BMW of Sudbury was excellent, and Tony spent over an hour ensuring understanding of vehicle systems and configuration of car settings. Couldn’t recommend more highly! More

I had an incredible experience at Herb Chambers BMW of Sudbury. After being completely disappointed by another dealership, I called and spoke with Renato—he listened to my concerns, found the exact car I Sudbury. After being completely disappointed by another dealership, I called and spoke with Renato—he listened to my concerns, found the exact car I wanted, and got everything moving quickly and smoothly. Chad in Finance was professional, efficient, and easy to work with. Nick, the salesman, made sure I understood every feature of the car before I left the lot. These three completely turned a frustrating situation into a fantastic one. The vibe they create—being so customer-focused and solution-driven—made a huge difference in the overall dealership experience. They were friendly, knowledgeable, and genuinely great to work with—and I’m not the easiest customer to impress. Herb Chambers is lucky to have Renato, Chad, and Nick on their team—and they better work hard to keep them! I’ll be back in 35,000 miles for a refresh—and I’ll only be going to BMW of Sudbury. More

Service advisor Vadim was friendly and communicated effectively. I was very impressed by him and his colleagues. effectively. I was very impressed by him and his colleagues. More

This was the finest car pricing experience I have had, culminating in my leasing another BMW. I have been purchasing BMW vehicles for 20+ years and have visited this dealership at least 12 times in the p culminating in my leasing another BMW. I have been purchasing BMW vehicles for 20+ years and have visited this dealership at least 12 times in the past with terrible experiences each time. It is very apparent that major changes (for the better) have happened making this visit he finest experience that I have had in recent memory. I can't begin to express my gratitude to all the employees at this location. TEN STAR! More

Having purchased 2 cars there, both their sales and service departments are the best! Looking forward to my next visit. service departments are the best! Looking forward to my next visit. More

Travis was excellent to deal with! He helped me a great deal and patiently answered many questions. He helped me a great deal and patiently answered many questions. More

customer services rep was excellent and went the extra step to help me - came out to car to insure system was fixed step to help me - came out to car to insure system was fixed More

I recently purchased a certified pre-owned vehicle from your dealership, and while I’m happy with the car itself, I can’t say I was over the moon with the overall service experience. Unfortunately, it f your dealership, and while I’m happy with the car itself, I can’t say I was over the moon with the overall service experience. Unfortunately, it felt like I was treated a bit differently—almost like a second-class customer—because I wasn’t buying a brand new vehicle. The attention and enthusiasm that I observed being shown to new car buyers just didn’t carry over to my experience. Buying a certified pre-owned car is still a significant investment, and I had hoped for a level of care and professionalism that reflected that. I’m sharing this feedback in the hopes that future customers—regardless of what they’re buying—are made to feel equally valued. More

We recently purchased a vehicle from Herb Chambers BMW of Sudbury, and the entire experience was nothing short of exceptional. Brianna, who assisted us throughout the process, was incredibly warm, inviting, Sudbury, and the entire experience was nothing short of exceptional. Brianna, who assisted us throughout the process, was incredibly warm, inviting, and attentive to our needs. From the very beginning, she made us feel welcome and went out of her way to ensure everything was handled efficiently so we could take our vehicle home as soon as possible. She stayed on top of every detail — from organizing the paperwork to providing timely follow-ups — and kept us clearly informed at every step. Her professionalism, kindness, and genuine desire to help made the whole process smooth and stress-free. Beyond Brianna, the entire team at the dealership was equally humble, compassionate, and easy to work with. It truly felt like everyone there cared about making the experience as enjoyable as possible. Highly recommend Herb Chambers BMW of Sudbury — especially if you get the chance to work with Brianna! More