Herb Chambers BMW of Sudbury

I picked this dealership due to the quality of the service department. They continue to be provide high quality positive experience. service department. They continue to be provide high quality positive experience. More

Fast service and commitment to customer service. Leanne did a fantastic job checking in with me, and ensuring I understood everything that needed to be done and letting me know when the car was rea Leanne did a fantastic job checking in with me, and ensuring I understood everything that needed to be done and letting me know when the car was ready. More

I was able to call service on a Sat and told to take the SUV over the same day for an issue. SUV over the same day for an issue. More

I had an outstanding experience at Herb Chambers BMW of Sudbury! From start to finish, the service was exceptional. Liu made the entire process smooth, stress-free, and enjoyable. He was incredibly knowled Sudbury! From start to finish, the service was exceptional. Liu made the entire process smooth, stress-free, and enjoyable. He was incredibly knowledgeable, and patient. His professionalism and genuine approach made all the difference. I couldn’t be happier with my new car and highly recommend Herb Chambers BMW of Sudbury — especially if you get to work with Liu! More

There was a recall on my car and I set up this appt well in advance. I also requested a loaner car. It took nearly 40 mins to drop off my car and get the loaner. That was completely unacceptable. My service in advance. I also requested a loaner car. It took nearly 40 mins to drop off my car and get the loaner. That was completely unacceptable. My service advisor, Abdul, gave me his contact info and Nikolas texted me his contact info. Several hours later I tried calling to see if my car was ready. No one answered-EVER. I left multiple messages for Abdul and he never got back to me (still hasn’t). I was told by a sales person that Nikolas was out for the day-so evidently the text from him was automated and meant nothing. I called 5 times between 3-6pm (the dealership closes at 7pm). I couldn’t get thru to service at all. I finally reached someone in Sales, who said she couldn’t leave her desk. No one ever returned my call. I got a text at 6:20pm from Karen Peterson saying my car was ready. I think this was the WORST experience I’ve ever had with a dealer. They all give you their contact info but you can’t reach anyone there. Unless of course you want to buy a car. More

We just leased a new BMW X1 at Herb Chambers Sudbury. Our sales rep, Elchin Suleymanov, and Sherrad Abdool in Finance were both very helpful and a pleasure to work with. The process was the best that I Our sales rep, Elchin Suleymanov, and Sherrad Abdool in Finance were both very helpful and a pleasure to work with. The process was the best that I have had. More

Steven always goes above and beyond to offer me the best experience every time. I would recommend him to anyone asking where to go for service! Maybe even offer him a raise :D experience every time. I would recommend him to anyone asking where to go for service! Maybe even offer him a raise :D More

Pleasant, prompt, accurate service. I loved the combination of texts and emailed receipts to keep me abreast of what was going on with my car's status in real time. I didn't have to cha I loved the combination of texts and emailed receipts to keep me abreast of what was going on with my car's status in real time. I didn't have to chase Steve down for information. More

Once again my service experience at BMW of Sudbury was a pleasant one. My Phan, my Service Writer, went above and beyond coordinating with my third party extended warranty company. She provided frequent upd pleasant one. My Phan, my Service Writer, went above and beyond coordinating with my third party extended warranty company. She provided frequent updates and demonstrated her knowledge and professionalism throughout the process. My is a credit to the dealership. The work was done in a timely manner and completed to my total satisfaction. More