Hendrick Volvo Cars of Charleston

Had a great experience buying a car at Rick Hendrick Volvo from Trevor Satterfield. He was very helpful and did not pressure me into a sale. He answered my questions and followed up on every request. Volvo from Trevor Satterfield. He was very helpful and did not pressure me into a sale. He answered my questions and followed up on every request. More

Disappointing Experience at Hendrick Volvo Cars of Charleston Used Car Department I regret to express my profound disappointment with the used car department at Hendrick Volvo Cars of Charleston, p Charleston Used Car Department I regret to express my profound disappointment with the used car department at Hendrick Volvo Cars of Charleston, particularly in relation to the purchase of a used 2017 Nissan Armada. While Sales Agent Damon provided a satisfactory level of service, the overall experience has left much to be desired. Upon purchasing the vehicle, which had reportedly undergone inspection by Volvo, I discovered several critical issues that had been overlooked. Subsequent examination at Nissan Summerville revealed alarming findings, including a leaking timing cover, cracked sway bar bushings, and a fully cracked washer reservoir. These significant mechanical issues were not only concerning but also indicative of a lack of thoroughness in the inspection process conducted by Volvo. Despite the warranty covering the oil-related concerns, the refusal of Hendrick Volvo Cars of Charleston to address the aforementioned critical issues was deeply disconcerting. The assertion that these issues are deemed as "wear and tear" by the dealership, despite contradictory statements from Nissan Summerville, reflects a blatant disregard for customer satisfaction and accountability. Furthermore, the failure of Hendrick Volvo Cars of Charleston to either disclose these critical mechanical issues during the inspection or take responsibility for their oversight is utterly disappointing. It is evident that the dealership's commitment to transparency and integrity in their inspection process is severely lacking, resulting in a disheartening and unsatisfactory customer experience. In conclusion, the substandard quality control and inadequate attention to detail exhibited by Hendrick Volvo Cars of Charleston's used car department have left a lasting negative impression. I would caution potential customers to exercise caution and thorough scrutiny when considering purchasing a vehicle from this establishment, as the lack of accountability and customer care demonstrated in this instance is deeply concerning. Sincerely, Patrick Miles More

Tim the Volvo Sales Manager was at a family wedding and put us in the hands of Drew Lansink. We’ve never had such a seamless, stressless or purchasing decision at an auto dealer in 40 Years. Drew was extre put us in the hands of Drew Lansink. We’ve never had such a seamless, stressless or purchasing decision at an auto dealer in 40 Years. Drew was extremely helpful and professional to help us get the right Volvo. His parents raised a really good young man, and I’m sure Tim knows Drew is a Hendricks future Icon for customers. Every aspect of our purchase was very easy by all involved, including finance. Top Notch all the way. Drew, best to you and your new bride!!! Thank you, Pete & Sherri More

Matthew Goda took care of me and my car. Great customer service and extremely knowledgeable! Great customer service and extremely knowledgeable! More

Always friendly and answers any questions I may have. Very knowledgeable. Even the salesman from over a year ago asked how I was doing. Very knowledgeable. Even the salesman from over a year ago asked how I was doing. More

Hendricks Volvo of Charleston did not disappoint when it came to Customer Service. Bryce did an amazing job with helping to get my vehicle serviced quickly. I definitely will be returning! came to Customer Service. Bryce did an amazing job with helping to get my vehicle serviced quickly. I definitely will be returning! More

We were in Charleston for a conference; therefore, nearly 4 hours from home. My new 2024 XC90’s check engine light came on. We were told by our dealership to get to a service department as soon as possible 4 hours from home. My new 2024 XC90’s check engine light came on. We were told by our dealership to get to a service department as soon as possible to get it checked. So we headed to Hendrick Volvo. Everyone was incredibly helpful and kind to an extremely frustrated husband. They worked us in, completed an update and had us out within an hour. If we lived near Charleston, they would definitely have our business! Thank you for helping us out! More

Neil Berzins was outstanding, very knowledgeable, professional, courteous and just very attentive. He kept us up to date on the status of our service. professional, courteous and just very attentive. He kept us up to date on the status of our service. More

Bryce Salyers, my Customer Service Rep, could not have been more professional. He kept in touch and explained everything very well. Thanks Bill Daniel been more professional. He kept in touch and explained everything very well. Thanks Bill Daniel More

Been buying Volvos from them for almost 30 years. Great service and great people! Thanks Bryce! Great service and great people! Thanks Bryce! More