Hendrick Volvo Cars of Charleston

Great service department I have really enjoyed my experience with the RH Volvo service department. They are friendly, helpful, and don’t approach the customer from a defensive I have really enjoyed my experience with the RH Volvo service department. They are friendly, helpful, and don’t approach the customer from a defensive/adversarial position (as has been my experience with a nearby Audi service department). More

What an efficient team. Would not consider another brand or Great team. Best in Charleston. Would not consider another brand or store. William, Evan and johnathan are always happy to accommodate and make you Great team. Best in Charleston. Would not consider another brand or store. William, Evan and johnathan are always happy to accommodate and make you feel like family. More

New car Due to an accident on Dec. 5th, I was forced to purchase another car. As usual the staff was easy to work with. Kudos to the entire staff. Due to an accident on Dec. 5th, I was forced to purchase another car. As usual the staff was easy to work with. Kudos to the entire staff. More

Service appointment Virgil Smith greeted me when I arrived for my appointment with a great smile. He had everything ready for me and escorted me to the waiting area. He Virgil Smith greeted me when I arrived for my appointment with a great smile. He had everything ready for me and escorted me to the waiting area. He showed me where the coffee and goodies were located and told me to make myself at home. If I needed anything to please let him know. I was there for the 120k mile checkup and the process took about 1.5 hours. When I got the car back, the inside had been totally cleaned and vacuumed. It was not washed due to the fact that it was raining. I am extremely pleased with the visit. Virgil went over all the paperwork with me to let me see what was done and any recommendations for the next visit at 125k miles. More

Easy Transaction A most surprising experience, I had been shopping different dealers and dreaded going to yet another exhausting visit. If only it were easier to purc A most surprising experience, I had been shopping different dealers and dreaded going to yet another exhausting visit. If only it were easier to purchase a new car. It was definitely the most enjoyable car purchase experience I've ever had. Love my Volvo More

Great Experience We purchased two new Volvo’s XC60 and XC90. Both the salesperson TJ and delivery specialist were absolutely fabulous. We highly recommend Hendrick We purchased two new Volvo’s XC60 and XC90. Both the salesperson TJ and delivery specialist were absolutely fabulous. We highly recommend Hendrick Volvo. We will definitely be back More

Rude salesman I went to Rick Hendrick Volvo today. I had my car serviced and received excellent customer service. My husband is active duty military and car repairs I went to Rick Hendrick Volvo today. I had my car serviced and received excellent customer service. My husband is active duty military and car repairs are something I dread when he is deployed as is currently the situation. I was so pleased with my service and loved my loaner car. I told my husband who did some internet shopping. He found a car we both were interested in. I spoke with my service agent about waiting until morning to turn in my loaner and checking out this car. It was already 4pm at this time. He said sure just let him know what I decided after speaking to sales. I went in this morning by 10 as I promised my service agent. I was greeted warmly by a friendly customer service lady that took a minute to acknowledge me as a person before inquiring about my needs. She was helpful as I explained I saw a car on line and came in for that reason. She located the car, got me and my daughter settled, and found a salesperson. My daughter was on crutches so she had the car brought to us to assist. This was my first buying experience as I am normally the one to pick out and my husband handles the rest. The salesman brought the car. I explained I had a loaner for the last hour and loved it. I didn't need to test drive unless I decided on this one. He stood on the sidewalk as I viewed the car. I asked about the warranty which he said yes it does but no details. I had to ask more questions for those answers. Then I asked about the sunroof because I couldn't figure it out on loaner. He replied hit the button again. I asked about the hot spot. It's the world he states. He never cut the car on to show me these features or left the sidewalk. This was off compared to my other 2 buying experiences. I came back in to discuss the deal as I did like the car. He made me an offer and then raised it $5000. He said no loyalty credit or military credit it was against policy. There was no negotiating because that was against policy. He went to the service area and moved my car to the main lot where others were looking into it as if it were for sale. He offered me a low ball number for my trade in. I told him the website where they have it listed said above market trade in. he asked what I thought my car was worth and I told him. He laughed and said "yea right". I had my tax statement with me from the county stating what I had said. I also showed him the internet statement about the trade in. He stated; "yea, no! My manager gave my sister a low number too. She took hers to carmax for more and brought back that money to buy. It's Rick Hendrick Policy." I again stated I would buy for the price on the printed offer he gave me but not money added on. My car needed tires because of a nail in it and a serpuntine belt. Routine stuff nothing crazy to tack on $5,000. I again stated this was my 3 car to buy from them in 10 years and my loyalty and return as a customer was worth losing over $5,000. He replied:"we are busy and have lots of customers." My dad raised me on volvo and a couple other brands. I have brand loyalty and will stay with Volvo. But I will not purchase from this dealership. These policies were not in place when I purchased 3 years ago. My husband felt I was treated badly because I am a woman and is deployed. The customer service at guest services and service department was amazing. I don't think my salesman would have even known my name if the customer service agent hadn't have told him. He had no interest in my sale or even taking the time to show me a car. More