Hendrick Volvo Cars of Charleston

The team at Hendrick's was phenomenal. I appreciated their communication, precision, and timeliness in delivering my vehicle back to me ahead of schedule. I appreciated their communication, precision, and timeliness in delivering my vehicle back to me ahead of schedule. More

I had a fabulous experience at Hendrick’s Volvo. I’m all set in my new vehicle. I want to thank Damon, Will, and of course Miranda for their expertise, kindness, and professionalism. I’m all set in my new vehicle. I want to thank Damon, Will, and of course Miranda for their expertise, kindness, and professionalism. More

Easy service scheduling, had my car ready within a few hours and even sent a video of the service inspection! hours and even sent a video of the service inspection! More

Bryce Salyers was outstanding! From first to last contact, he communicated and set expectations very clearly and to the point. Probably the best service interaction I have had in o From first to last contact, he communicated and set expectations very clearly and to the point. Probably the best service interaction I have had in owning a half dozen Volvos in two different states over the last 30 years. Bryce came across as a professional who took his job seriously. More

Courtney was great to work with! She helped me when I needed to have one of my tires patched! Thanks Courtney! She helped me when I needed to have one of my tires patched! Thanks Courtney! More

Neil Berzins was very professional and great to work with. He clearly explained the services, costs, and price with. He clearly explained the services, costs, and price More

Neil was very professional and complete my service very quickly. The check in process was great! Thanks quickly. The check in process was great! Thanks More

Great service and great people! Thanks Damon Delaney for taking your time to answer all of my questions. Thanks Damon Delaney for taking your time to answer all of my questions. More

Had a great experience buying a car at Rick Hendrick Volvo from Trevor Satterfield. He was very helpful and did not pressure me into a sale. He answered my questions and followed up on every request. Volvo from Trevor Satterfield. He was very helpful and did not pressure me into a sale. He answered my questions and followed up on every request. More

Disappointing Experience at Hendrick Volvo Cars of Charleston Used Car Department I regret to express my profound disappointment with the used car department at Hendrick Volvo Cars of Charleston, p Charleston Used Car Department I regret to express my profound disappointment with the used car department at Hendrick Volvo Cars of Charleston, particularly in relation to the purchase of a used 2017 Nissan Armada. While Sales Agent Damon provided a satisfactory level of service, the overall experience has left much to be desired. Upon purchasing the vehicle, which had reportedly undergone inspection by Volvo, I discovered several critical issues that had been overlooked. Subsequent examination at Nissan Summerville revealed alarming findings, including a leaking timing cover, cracked sway bar bushings, and a fully cracked washer reservoir. These significant mechanical issues were not only concerning but also indicative of a lack of thoroughness in the inspection process conducted by Volvo. Despite the warranty covering the oil-related concerns, the refusal of Hendrick Volvo Cars of Charleston to address the aforementioned critical issues was deeply disconcerting. The assertion that these issues are deemed as "wear and tear" by the dealership, despite contradictory statements from Nissan Summerville, reflects a blatant disregard for customer satisfaction and accountability. Furthermore, the failure of Hendrick Volvo Cars of Charleston to either disclose these critical mechanical issues during the inspection or take responsibility for their oversight is utterly disappointing. It is evident that the dealership's commitment to transparency and integrity in their inspection process is severely lacking, resulting in a disheartening and unsatisfactory customer experience. In conclusion, the substandard quality control and inadequate attention to detail exhibited by Hendrick Volvo Cars of Charleston's used car department have left a lasting negative impression. I would caution potential customers to exercise caution and thorough scrutiny when considering purchasing a vehicle from this establishment, as the lack of accountability and customer care demonstrated in this instance is deeply concerning. Sincerely, Patrick Miles More