Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Hendrick Volvo Cars of Charleston
Charleston, SC
1,323 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
1,323 Reviews of Hendrick Volvo Cars of Charleston
February 19, 2019
They lie. When I bought the Volvo they added on closing fees. When I protested I was told it was mandatory and everyone is charged. If they didn't charge me the When I bought the Volvo they added on closing fees. When I protested I was told it was mandatory and everyone is charged. If they didn't charge me they could be sued. I was shown a plaque about closing costs and was repeatedly lied to. I contacted the BBB about being forced to pay this and the pressure tactic used on me. BBB told me that the fee was not in fact mandatory. The plaque shown to me was how much can be charged, not that is was mandatory. This was just another way to increase their profit margin. BBB explained my option was to walk away.. The dealer had no signs or guidelines so the consumer is not blindsided. I've been in for service with the car and have been pleased with how I've been treated. The sales and service are managed completely different. The sales person was there and wouldn't make eye contact. I would not buy another vehicle from this dealer or other Hendrick related dealers. More
by Bubbu##
Employees Worked With
Damon
February 07, 2019
Making it Right The service took longer than anticipated and to make it right, Virgil offered to rotate my tires at no cost to me. It was a pleasant surprise and much The service took longer than anticipated and to make it right, Virgil offered to rotate my tires at no cost to me. It was a pleasant surprise and much appreciated. More
by JoSo
Employees Worked With
Virgil Smith
January 23, 2019
Fast, friendly service department Over the weekend I had an issue with the covertible's open/close button. They took me as a walk-in Monday before 10am and were able to fix my issue a Over the weekend I had an issue with the covertible's open/close button. They took me as a walk-in Monday before 10am and were able to fix my issue and return my vehicle same day! I was very appreciative. I absolutely love the new location and the service department drive through. Great job! More
by C70 Owner
Employees Worked With
Virgil Smith
January 09, 2019
I didn't have to leave work It was very helpful. I didn't have to call into work they came out to the job. Left me a loner took my car had it serviced brought it back and I didn' It was very helpful. I didn't have to call into work they came out to the job. Left me a loner took my car had it serviced brought it back and I didn't have to miss work to get it done very convenient. More
by Longshott
Employees Worked With
Mike Thompson
January 02, 2019
Service visit My Volvo XC90 went in to Volvo of Charleston because the front right sensor was not working properly! I also had a remote key that wasn't working! Bot My Volvo XC90 went in to Volvo of Charleston because the front right sensor was not working properly! I also had a remote key that wasn't working! Both were repaired quickly and at no charge! More
by ashutson
Employees Worked With
Virgil Smith
December 28, 2018
Great service department I have really enjoyed my experience with the RH Volvo service department. They are friendly, helpful, and don’t approach the customer from a defensive I have really enjoyed my experience with the RH Volvo service department. They are friendly, helpful, and don’t approach the customer from a defensive/adversarial position (as has been my experience with a nearby Audi service department). More
by Volvomom
Employees Worked With
Can’t remember - female in service department
December 27, 2018
What an efficient team. Would not consider another brand or Great team. Best in Charleston. Would not consider another brand or store. William, Evan and johnathan are always happy to accommodate and make you Great team. Best in Charleston. Would not consider another brand or store. William, Evan and johnathan are always happy to accommodate and make you feel like family. More
by Rich1
Employees Worked With
William. Evan johnathan
December 24, 2018
Window Byrce was great and so helpful, he was able to get the window up, schedule me this Friday for the full repair and get me a rental car so I can go to w Byrce was great and so helpful, he was able to get the window up, schedule me this Friday for the full repair and get me a rental car so I can go to work. More
by Michael17
Employees Worked With
Bryce Salyers
December 22, 2018
New car Due to an accident on Dec. 5th, I was forced to purchase another car. As usual the staff was easy to work with. Kudos to the entire staff. Due to an accident on Dec. 5th, I was forced to purchase another car. As usual the staff was easy to work with. Kudos to the entire staff. More
by dcroughwell
Employees Worked With
Damon & Phillip in finance.
December 21, 2018
Service appointment Virgil Smith greeted me when I arrived for my appointment with a great smile. He had everything ready for me and escorted me to the waiting area. He Virgil Smith greeted me when I arrived for my appointment with a great smile. He had everything ready for me and escorted me to the waiting area. He showed me where the coffee and goodies were located and told me to make myself at home. If I needed anything to please let him know. I was there for the 120k mile checkup and the process took about 1.5 hours. When I got the car back, the inside had been totally cleaned and vacuumed. It was not washed due to the fact that it was raining. I am extremely pleased with the visit. Virgil went over all the paperwork with me to let me see what was done and any recommendations for the next visit at 125k miles. More
by George115
Employees Worked With
Virgil Smith
