Hendrick Volkswagen of Concord

Best Service!! This was by far the best car buying experience my husband and I have ever had! Mike was super easy to work with! He listened to everything we needed a This was by far the best car buying experience my husband and I have ever had! Mike was super easy to work with! He listened to everything we needed and wanted in a vehicle and he delivered! We also got a super great deal on the vehicle!! We were pleasantly surprised at how nice everyone we met was from maintenance, to salesperson, to finance!! I would recommend this dealership to anyone looking for an awesome car buying experience! More

Mike Is The Man Hands Down The Best In The Carolina's. FACT! Mike is the best salesman I've ever done businesses with in regards to vehicle purchase.EVER Built rappor Hands Down The Best In The Carolina's. FACT! Mike is the best salesman I've ever done businesses with in regards to vehicle purchase.EVER Built rapport so fast and had me in a car test driving in less than 10 mins. This guys is one of a kind. Absolute Remarkable Service! Swing By More

Best car buying experience I’ve ever had Excellent experience all around. Courteous staff with no long waits, no obnoxious haggling, and no smoke and mirrors. Fastest, most enjoyable car expe Excellent experience all around. Courteous staff with no long waits, no obnoxious haggling, and no smoke and mirrors. Fastest, most enjoyable car experience I’ve ever had. Ask to work with Mike and you’ll be glad you did! More

Overall great experience, fantastic service with one issue Long story short, they double sold my car. I went through the whole financing process only to find out the next day I happened to be the second buyer. Long story short, they double sold my car. I went through the whole financing process only to find out the next day I happened to be the second buyer. It delayed getting my car for almost two months. Things happens. To look on the bright side, they were able to find me the exact same car. During this frustrating time, they kept me up-to-date on the status of my car and provided excellent customer service through the entire process. In the end, they were very apologetic and compensated me for my troubles. They went above and beyond to make sure I walked out a satisfied customer. Highly recommended! More

Great experience Robert was my sales associate and was awesome. I was looking into getting a better daily but hadn't decided on brand. I was at a different dealers Robert was my sales associate and was awesome. I was looking into getting a better daily but hadn't decided on brand. I was at a different dealership looking at a few different options, they just did not have what I was looking for. A friend suggested to look at VW's which he had owned a couple and liked. I just so happened to be right next door to the vw dealership. I looked around at used cars for a bit and almost left not really liking what I saw as far as a used car. Robert was finishing up something else but took the time to stop and ask if I had been helped. I had not been. He quickly finished up and we started talking, he was friendly, easy going and knowledgeable. My situation was kinda unique with what I was trying to accomplish, he listened, asked questions and in the end we had come up with a great solution. The test drive was a great experience as well. Before even getting in the road we went and did a walk around he showed me styling features that set them apart from the other brands, gave me a run down of the various creature comforts of the car that i was looking at and explained the difference between the other models. I like having bells and whistles in my cars and this has them and then some. The whole process was done on an iPad made it very easy to understand and streamlined. One of the best experiences I have had buying a car and would recommend VW of Concord and go see Robert. More

No idea what to expect, but the perfect outcome! My old car was in pretty bad shape, but was still running enough to get me to and from work. On a whim, and thinking about all the scenarios in which My old car was in pretty bad shape, but was still running enough to get me to and from work. On a whim, and thinking about all the scenarios in which something did go wrong with the old car, my mom decided one day that we would go look for a new one. I was not convinced that I could even buy a new car, being only two years out of college with very little credit history, not the best financial situation, and absolutely no idea what to even look for. We went into Hendrick and had a great experience talking to Robert and John and telling them what we were looking for, but initially were offered a less than ideal car for what I was going to be able to afford. We went home, a little disappointed but still happy with the experience, especially since Robert assured us that he would keep digging and get back to me right away with anything else he could find. Sure enough, a few hours later, I got a call back from John that they had found what was basically the perfect car for me. Great mileage, perfect payment options and a working A/C - a huge improvement from my previous car. I could not be happier with how everything turned out and I am so thankful for the staff at Hendrick for their patience and their commitment to helping their customers. They made me, a stress-bucket first-car buyer, feel at ease and like I was making a really good decision in buying this car. Thanks guys! More

Great Customer Care Honestly very down to earth people at the VW Dealership. Robert made the process very stress less and was very patient with us trying to decide. He ma Honestly very down to earth people at the VW Dealership. Robert made the process very stress less and was very patient with us trying to decide. He made the car buying experience more enjoyable than it would typically be! I would defiantly buy another car from this dealership again . More

Use Robert Nixon...he is the best! Robert Nixon helped to sell me a 2018 GTI and his customer service was outstanding. I texted him at 11:00 pm one night through Dealer Rater and he re Robert Nixon helped to sell me a 2018 GTI and his customer service was outstanding. I texted him at 11:00 pm one night through Dealer Rater and he responded back to me within 10 minutes. Robert (RD) was friendly and easy to deal with. He presents your financial options to you in a "no-hassle" way and gives you time to really think about it and make the best decision for you. I had been treated very poorly at other VW dealerships but my experience here has been my most enjoyable car buying experience, so far. Also, John Cauble in Finance was great as well! I highly recommend this dealership. More

Glad I Chose Hendrick VW- Thanks to RD I'd say that my perception of the car buying experience has completely changed after purchasing a Passat with Robert's help. He helped me overcome the I'd say that my perception of the car buying experience has completely changed after purchasing a Passat with Robert's help. He helped me overcome the anxiety that comes with the purchase of any vehicle by being transparent about the buying process, and informative about every car that we looked at. Most importantly, Robert was very friendly, and did a great job in making me feel comfortable while I was at the dealership. I definitely recommend asking for Robert if you're buying from Hendrick VW. More

SO VERY THANKFUL!! We live about an hour away from dealership but decided to stop by when we were in the area and check out the SUV I had been researching. So glad we di We live about an hour away from dealership but decided to stop by when we were in the area and check out the SUV I had been researching. So glad we did! Robert was patient with my kiddos running a muck - quickly and efficiently informative. We stayed in touch, he knew what I was looking for, and he secured the SUV with all the features I wanted (plus some that I didn't even realize I wanted!). He made himself easily accessible which I appreciated more than he knows because it made me feel like he truly cared about helping me - not just selling me a vehicle. He and Patrick worked to meet me at the price point my family needed which wasn't easy considering the extras - and for that I am so thankful! I'm a very busy full time working mom of 3 little boys with a husband out of town with work for a few weeks - they went above and beyond what they had to do to help me not only get my vehicle home but to be able to come back to the dealership to check out my vehicle once it arrived! I am so thankful! Within 48 hours of owning my new SUV I ran over a spoon which sliced my tire. Robert answered his phone on his lunch break to help answer my questions as I had to replace my tire. Again, I am so thankful. Robert and Patrick - THANK YOU for making my first new car buying experience ABSOLUTELY AMAZING! More