Hendrick Volkswagen of Concord

Car buying actually made easy. Robert was fantastic! He was very helpful with all of our questions and was not at all pushy nor overbearing like some car salesmen. BreAnna made the Robert was fantastic! He was very helpful with all of our questions and was not at all pushy nor overbearing like some car salesmen. BreAnna made the financing portion go quickly and was very friendly. Overall we had a great car buying experience at Hendrick VW of Concord! More

Best dealership experience! This was my first experience buying directly from a dealership as I’ve always bought low mileage used cars from owners in the past. I also tend to kee This was my first experience buying directly from a dealership as I’ve always bought low mileage used cars from owners in the past. I also tend to keep them for close to 8-10 years. This was my next 10 year commitment car purchase and this experience exceeded my expectations. Taylor was friendly, knowledgeable and gave you the space to sort out things in your head vs trying to fill in any silence or bombard you with information. The almost paperless technology for purchasing the vehicle was fantastic. I thought for sure I was going to buy a GMC Acadia and was able to walk away with a much better deal and my dream car. I really love the VW Atlas sportiness and it checked all the important boxes. ?? More

Better Experience than expected When buying cars before I experienced the typical car salesperson pressures and aggressiveness. While dealing with Robert I never felt overly pressure When buying cars before I experienced the typical car salesperson pressures and aggressiveness. While dealing with Robert I never felt overly pressured or pushed into anything I did not want, he was great at letting the sales process flow naturally and was super easy to talk to throughout the entire process. More

Ruslan, Bob, John the guys to see! I recommend making an appointment as they will know what to prepare for ahead of time. This was a thoroughly enjoyable experience from start to finish I recommend making an appointment as they will know what to prepare for ahead of time. This was a thoroughly enjoyable experience from start to finish. Ruslan is a certified preproduction specialist and worked very diligently to make sure we understood everything about the cars that we were considering and made sure we left the store with our car. Bob seamlessly presented all the numbers with several options. And John handled all the paperwork in a professional manner, offering several protection items with no pressure to purchase. These people work very hard to earn your trust and elevate their reputation. They will receive 10’s from us on the Mfr. survey. Thank you Gentlemen. Steve & Diane More

Great customer service Kenny was truly top notch when it came to the car buying process - he listened and captured what I was looking for and always addressed any concerns a Kenny was truly top notch when it came to the car buying process - he listened and captured what I was looking for and always addressed any concerns and questions in person and on the phone. He utilized resources to find a car within my needs and made the deal happen. Keith was also great during my car buying process. He took the time on the phone and in person to talk to us and work with us. More

Great customer service! Bought this car from out of state because they had the best price. They knew I was coming from out of town, picked me up at the airport where I return Bought this car from out of state because they had the best price. They knew I was coming from out of town, picked me up at the airport where I returned my one way rental and had me back on the road in a timely manner. Ruslan and all sales staff were courteous and professional. More

Great Car Buying Experience We saw the car online and made an appointment to test drive. Robert was helpful and knowledgeable about the Suburban, regardless of it being a VW dea We saw the car online and made an appointment to test drive. Robert was helpful and knowledgeable about the Suburban, regardless of it being a VW dealership. Trading our existing car and purchasing the new one was easy and quick. The new Suburban had a cracked windshield and Robert and the service department have been great about following up with us to get the windshield replaced at no cost to us. Their customer service has been superb and we would certainly recommend this dealership and Robert to anyone looking to purchase a new car! More

Fast, friendly, and worked with me to get the right car. Best experience ever at a car dealership. No pressure, worked with me to get the right financing and car, and was in and out in just a few hours. Fr Best experience ever at a car dealership. No pressure, worked with me to get the right financing and car, and was in and out in just a few hours. Friendly and courteous staff. Would highly recommend buying a car here. More

Good job Kenny was a great help. He was fun to work with and understanding of my situation. BreAnna made paperwork as entertaining as possible. Both are great Kenny was a great help. He was fun to work with and understanding of my situation. BreAnna made paperwork as entertaining as possible. Both are great people. More

Taylor is incredible! Taylor assisted me with such great customer service & exceptional knowledge on Volkswagen's product. Originally went in for a specific car but she rec Taylor assisted me with such great customer service & exceptional knowledge on Volkswagen's product. Originally went in for a specific car but she recommended that I check out the Tiguan based on what it would be used on, dependability, capability & overall value & I have been so satisfied with it! Absolutely recommend her service! Phenomenal!!! More