Hendrick Toyota Apex

Excellent Service Rep Recently had 2 vehicles in for routine service and had the pleasure of being assigned to Dan Johnson. Dan handled both transactions in a very professi Recently had 2 vehicles in for routine service and had the pleasure of being assigned to Dan Johnson. Dan handled both transactions in a very professional manner with minimal wait time on my part. Would highly recommend asking for Dan next time you are in for service, I know I will. More

Pleasant Service Experience! While my Avalon was purchased at another local dealer (where I had purchased a Highlander for my wife before Hendricks was opened in Apex) all my serv While my Avalon was purchased at another local dealer (where I had purchased a Highlander for my wife before Hendricks was opened in Apex) all my service work is done at Hendricks! I like the proximity to Hendricks to my home in Cary. I was offered all services offered by the other dealer, lifetime oil changes etc,! While this may not continue for my Avalon, I will remain as a Hendricks customer. I like the people there, Shimer Gradus, Mrs Chinn, to name a couple of them. These people are professional in their approach and represent your company well. I am very pleased with my past dealings with Hendricks and will continue to call for Shimer when I need service! Carl F. Boger 2013 Avalon and 2012 Highlander Limited More

Ignition Switch Replaced The ignition switch was replaced in my daughter's 2005 Corolla. Great service but the price was $482.20!! I think that's too high. The ignition switch was replaced in my daughter's 2005 Corolla. Great service but the price was $482.20!! I think that's too high. More

Bought a new 2014 Camry My buying experience was nothing but superb. My sales fellow, George Bevier, was professional but friendly, knowledgeable, very helpful, not pushy, w My buying experience was nothing but superb. My sales fellow, George Bevier, was professional but friendly, knowledgeable, very helpful, not pushy, will ask for him next time I need a car. My new Camry, uncharacteristically, was shipped with a defective torque converter. Hendricks of Apex took care of it quickly, and gave me a loaner [2014 Prius] for a couple days. The service department was again professional, helpful, made sure I was pleased with the outcome. Excellent marks for all concerned at this dealership. More

20,000 mile maintenance Al Gilmer met me in the shop, took the information he needed and told me he'd try to get me taken care of in an hour. Hendrick people did the 20,000 Al Gilmer met me in the shop, took the information he needed and told me he'd try to get me taken care of in an hour. Hendrick people did the 20,000 mile service, washed the car, and had me out of there in 55 minutes which I sincerely appreciated. Jim Schnorr More

Service Everybody is great from the start to the finish! I was in and out I would recommend this dealer to everybody and the service dept. Everybody is great from the start to the finish! I was in and out I would recommend this dealer to everybody and the service dept. More

In and out in less than an hour I had a scheduled oil change and was in and out in less than an hour, including the car wash. This dealership provides great customer service. I had a scheduled oil change and was in and out in less than an hour, including the car wash. This dealership provides great customer service. More

Scheduled service check-up I set up an appointment for my 10K mile check-up and the customer service was excellent! Shimer provided excellent customer care and did all checks t I set up an appointment for my 10K mile check-up and the customer service was excellent! Shimer provided excellent customer care and did all checks to make sure there wasn't any recall on my vehicle as well. It's nice to have such quality to be your customer representative. Excellent service! More

Shimer greatly surprised me Coming in with factory recall work, I did not expect to be treated with the amount of respect and service that Shimer displayed. He really went above Coming in with factory recall work, I did not expect to be treated with the amount of respect and service that Shimer displayed. He really went above and beyond the call of duty to make my experience painless and easy. Thank you! More

Royal Treatment Customer service is something not readily experienced in a car dealership. Hendrick Toyota is truly outstanding. It is always a delight to visit thi Customer service is something not readily experienced in a car dealership. Hendrick Toyota is truly outstanding. It is always a delight to visit this dealership. From making the appointment until I drive my car out, every single person is friendly, courteous, and accommodating. I'm am never presented only the most expensive alternative. The service representatives always present all options available and explain in detail. I am also always confident their first concern is my safety in their recommendations. If you need to wait while your car is being serviced or repaired the accommodations are first rate! Free wi-fi, coffee, bottled water - even fresh popcorn - snack and soda machines available - and comfortable surroundings. Kid friendly, too! More