Hendrick Toyota Apex

Great Customer Service! I came in to the Hendrick Toyota of Apex yesterday, March 14, 2018 for service, and was assisted by Brian Needham. What a nice young man. I was extr I came in to the Hendrick Toyota of Apex yesterday, March 14, 2018 for service, and was assisted by Brian Needham. What a nice young man. I was extremely impressed with his customer service skills. Not only did he help me with my service needs, but he also took time out to answer all my questions, as well as explain how to use the controls on my new 2018 Toyota Camry. If Brian Needham is an indication of the type of service that I will receive in the Service Department, I am looking forward to doing business at Hendrick Toyota of Apex. He really is a great representation for your company. Regards, Mrs. R. M. Edgerton More

Terrible service and Decieving On 3/4/18, I dropped of my Toyota Corolla to the Apex Toyota dealership to try and fix an oil leak issue. The next day, They provided a list of things On 3/4/18, I dropped of my Toyota Corolla to the Apex Toyota dealership to try and fix an oil leak issue. The next day, They provided a list of things that needed to be fixed in order to stop the oil leak. The total cost for these repairs was $997.68. I agreed and paid this amount. On 3/7/18 they called me back and told me that they repaired everything and everything was back to normal. They told me I was clear to take my car back home with a 12 month warranty for any more issues I may have in the future. After I took my car home, I noticed that my car was still leaking oil in the same place as before. It seems as if they never fixed anything in the first place. I took pictures of the size of the puddle before and after that was on the ground. The oil spills were the same size and same spot. On 3/9/18, I drove this car back to the dealership and showed them the pictures and explained what happened. They said they would inspect it again. On the same day, around 2 PM, their representative called me and told me they need to charge me again to fix this issue, this is when I requested to speak to Amber, their manager. I asked since I have 12 months warranty on this repair, why do I have to pay for the same repairs again. Amber told me that the car was not cleaned well enough to find the real problem that caused this issue initially. This does not make any sense since they shouldn't have charged me 900+ dollars to repair nothing. They are supposed to be professionals at their job. They cleared me and told me that I was allowed to take my car back home and everything was fixed , guaranteeing me that there were no longer anymore issues. She told me that I still have to pay more to fix the same issue initially. Since they didn't solve the problem initially, I do not trust their services and they are not professional. Nothing has changed since their service and my payment. I do not recommend this place. More

Great customer service Great experience and great customer service including loaner car. I had to have work done on my brakes and Brian was very helpful in explaining the pr Great experience and great customer service including loaner car. I had to have work done on my brakes and Brian was very helpful in explaining the pros and cons of each option. More

Had airbags replaced per manufaturer recall Another excellent experience at Hendrick. Customer service is Excellent. I always have a great experience there. Great team. The waiting area is c Another excellent experience at Hendrick. Customer service is Excellent. I always have a great experience there. Great team. The waiting area is comfortable, they gave me an estimate for my rear view mirror, and as always I was impressed by the efficiency, friendliness and high quality of the staff there. East to make appointment, easy in and easy out. Offered complimentary car wash too! More

Always a great experience! Customer service is always wonderful! Friendly, helpful staff! I brought my Tacoma in for 15k mile service, and decided to lease another Tacoma with Customer service is always wonderful! Friendly, helpful staff! I brought my Tacoma in for 15k mile service, and decided to lease another Tacoma with more of the options I wanted. More

RECALL AND MAINTENANCE REPAIR As always I got another good experience from Hendricks..I had a recall issue and they fixed my issues and also did my maintenace and found that I need As always I got another good experience from Hendricks..I had a recall issue and they fixed my issues and also did my maintenace and found that I need brakes and assisted me with that. If you are looking to buy a car, I would recommend Hendricks..they have always been helpful! Thank you More

Scraping wiper blades On 2-5-18 my husband took in my 208 Avalon because the wiper blades were scraping so bad. We had already changed the blades twice, last time with Deal On 2-5-18 my husband took in my 208 Avalon because the wiper blades were scraping so bad. We had already changed the blades twice, last time with Dealer blades. Brian Flick worked on the car. Said it needed new arms, that it was not the blades. They changed out the arms and blades and adjusted it. Did good for two-three weeks and then the scraping started again. I waited to see if it would get better. Yesterday it rained and they were scraping awful. Could they be adjusted again to see if it would stop and would I be charged since I have already paid? Donna Hodgin 919-469-3485 More

Great Experience All aspects of the service and inspection process were excellent. From making the appointment time to the handling of my particular service needs by t All aspects of the service and inspection process were excellent. From making the appointment time to the handling of my particular service needs by the service advisor, all was professionally done. I will continue to use Hendrick Toyota and would recommend them highly. More

The initial check after purchase went quickly with a clear c ommunication. Brian was Flint friendly and will look forward to working with him again. Thanks ommunication. Brian was Flint friendly and will look forward to working with him again. Thanks More

GREAT EXPERIENCE THIS IS MY 3RD TRUCK I HAVE PURCHASED FROM ASH THE GSM AT TOYOTA OF APEX AND HE HAS ALWAYS TAKEN CARE OF MY FAMILY AND I. ANTONIO WAS MY SALESMAN T THIS IS MY 3RD TRUCK I HAVE PURCHASED FROM ASH THE GSM AT TOYOTA OF APEX AND HE HAS ALWAYS TAKEN CARE OF MY FAMILY AND I. ANTONIO WAS MY SALESMAN THIS TIME AND HE WAS GREAT AS WELL. More