Hendrick Toyota Apex

First time I tried this dealer/their service center as it is more conveniently located to me. It will probably be the last time as they could not deliver on basic customer service - they never called me whe is more conveniently located to me. It will probably be the last time as they could not deliver on basic customer service - they never called me when the service was completed. After 3 hours (for an estimated 2 hour work time), I finally got impatient and went to the dealer to inquire about the status of my car. I then discovered that the work had been completed for over an hour & no one called me to advise it was available for pick up. Further, Jeff (the asst. service manager) did not seem phased by this poor customer service and did not even apologize. Thanks but no thanks, back to Fred Anderson Toyota of Glenwood for me. More

My latest visit was for a 90 K service for our 2008 Scion TC. We also have a 2012 Camry that was in recently for routine service. Danielle and the staff at Toyota of Apex are outstanding. They work hard a TC. We also have a 2012 Camry that was in recently for routine service. Danielle and the staff at Toyota of Apex are outstanding. They work hard and with great competence to achieve the highest marks for customer service, work quality, friendliness and price. Ron More

Dealer diagnosed conditions of rear defroster failure and replaced the window ahead of the targeted delivery time; keeping me posted of the status work by several phone calls. replaced the window ahead of the targeted delivery time; keeping me posted of the status work by several phone calls. More

Nick was fantastic from start to finish. Courteous, Nick was fantastic from start to finish. Courteous, articulate and thorough. A pleasure to deal with! I was also extremely impressed with the cleanl Nick was fantastic from start to finish. Courteous, articulate and thorough. A pleasure to deal with! I was also extremely impressed with the cleanliness of the service facility and the wonderful waiting area. More

Nick's customer service is exceptional, I would recommend him Toyota of apex has good customer service. Very happy with the service overall. Would like to go again him Toyota of apex has good customer service. Very happy with the service overall. Would like to go again More

Very good Customer service.Atmosphere is very friendly and hospitable. The overall experience is excellent and I will recommend this dealship to family and friends. and hospitable. The overall experience is excellent and I will recommend this dealship to family and friends. More

Nick Pitts was an extremely friendly and helpful representative of your company. The recall work needed for my RAV4 was performed in a timely manner. Each person that I came in contact with includi representative of your company. The recall work needed for my RAV4 was performed in a timely manner. Each person that I came in contact with including the shuttle driver was very friendly and helpful. I would recommend this dealership to anyone. More

My contact with Danielle continues to be fair and reasonable so I want to come back; I trust her word. She reminds me of coupons that are either on the site or that I have received in the mail that reasonable so I want to come back; I trust her word. She reminds me of coupons that are either on the site or that I have received in the mail that will make my service visit lower. She respects my time and seems genuinely interested in making sure that I am very happy with the work the dealership provides. All of our interactions are professional and friendly. More

My 5K oil change, tire rotation and state inspection were done in a timely efficient manner. They washed my car and used my coupon for a discount! Overall very satisfied and will definitely recommend Toyota done in a timely efficient manner. They washed my car and used my coupon for a discount! Overall very satisfied and will definitely recommend Toyota of Apex. More

I made a 30K service appointment online. In the notes portion, I noted that the coin compartment needed repairing. When I dropped the vechicle off the evening before the scheduled service, I was complet portion, I noted that the coin compartment needed repairing. When I dropped the vechicle off the evening before the scheduled service, I was completely ignored. I waited approximately 15 mintutes without anyone acknolweging that I required assistance. I went inside and asked for assitance and the service rep was very nonchalant and unapologetic about my wait. Instead of looking up my name and pulling the record for my appointment, I had to repeat everything to include making note to talk about the coin compartment repair. I provided a cell phone number to call once completion of the service instead of the home number on record since I would be at work. I did not receive a phone call on my cell (or work number that is included in my appointment information). I did have a message on my home phone later that night that my vehicle was ready for pick up (I had picked it up). Upon picking up the vechicle, I did receive an apology for the previous day reference my complaint about being ignored. I was offered the dealership coupon book (actually I saw the advertisement and asked questions about it). The coupon book did save me money on my service. However, I left the service department after paying. My son took the vehicle home. Upon returning home that evening, he noted that the coin compartment had not been repaired and when he asked, the service rep said he would have to make another appointment for it. I was livid. What is the point of me filling out the servie request online before going to the dealership and still having to repeat my servie requirements once there if they aren't going to do it? I think the service provided was poor at best. I am a toyota and lexus owner and will drive 50 miles out of the way if this is the service that I can expect to receive here in the future. I do not have time to make service appointments weekly or montly for the same thing. More