Hendrick Toyota Apex

Very pleasant experience I had a scheduled appointment for 4:15 on Friday afternoon. I arrived almost exactly at 4:15, and was able to roll into the intake area immediately. I I had a scheduled appointment for 4:15 on Friday afternoon. I arrived almost exactly at 4:15, and was able to roll into the intake area immediately. I was greeted within 30 seconds of getting out of my car, I announced that I had an appointment, and a service representative invited me into the service reception area to complete some minimal paperwork while a tech representative drove my car off to be serviced. After minimal paperwork, I was escorted to the waiting area (an area especially designed to be quieter) where I was able to login to the wireless and work while I waited for my car to be serviced (a 15000 mile checkup and a NC inspection). I also enjoyed a complementary cup of coffee while I waited. The work was completed within an hour, and Matt came to get me, and finish paperwork. I was informed of what had been done to the car, given a hard copy of the assessment of the car's status, and shown to my car. Matt even pointed out a way to exit the lot sooner with fewer traffic complications. I can't imagine a more pleasant experience--friendliness, efficiency, and competence. Definitely a PLUS! More

10,000 Mile Service and NC State Inspection Al approached me as I was exiting our Avalon with such a pleasant attitude. He changed my less than positive attitude about having to be someplace I d Al approached me as I was exiting our Avalon with such a pleasant attitude. He changed my less than positive attitude about having to be someplace I didn't want to be to, "Hey, this isn't going to be so bad after all." After our introductions he collected all the necessary information and we went inside the Service area for him to enter what was necessary to get the Avalon checked out. He surprised me by having me check our personal information for accuracy; he did the same when checking out. I was expecting to be waiting about 1.5 to 2 hours but it took about one hour. I grabbed some coffee and went into the waiting area to start reading a new book but I never got into much of the mystery. Service was quick and thorough as far as I could tell. Al was very professional and very pleasant. he's a terrific Toyota representative. I drove off the dealership property with a very pleasant disposition. The car is running as good as it ever has. Thanks! More

Buy or Lease your next car here They will make your car buying experience easy and surprisingly pleasant! Excellent service, professional demeanor, friendly atmosphere, best price. They will make your car buying experience easy and surprisingly pleasant! Excellent service, professional demeanor, friendly atmosphere, best price. . .buy or lease your next car here. . .best decision you will ever make! More

Very good and quick For my 5k service I had an appointment at 8:30 on a Saturday morning. I was told it would take about 1 hour which was fine. After 45 minutes Sam came For my 5k service I had an appointment at 8:30 on a Saturday morning. I was told it would take about 1 hour which was fine. After 45 minutes Sam came out and told me it was ready. I was shocked that it went that quick. Their waiting area is fantastic -- I loved the quiet spot, no TV! Definitely glad I bought my 2014 Tacoma there! More

Extra mile service! Took Camry in for 20k service and asked about Entune while there. Long story short, three people helped me get it running and explain the system so I Took Camry in for 20k service and asked about Entune while there. Long story short, three people helped me get it running and explain the system so I could finally use it. Love the system, BTW. Had fried to get it running for traffic app but gave up. Simple fix it turns out. iPhone needs to be attached through USB cord which came with the car! The service department is very clean from the consultants area to the techs area where car worked on. Plenty of places to use my Ipad, drink coffee or enjoy a cold bottled water. Did I forget to mention the freshly popped corn? Am considering trading out another vehicle and consultant gave me a referral to salesperson with high praise for his customer care. This dealership is hard to best and we love our Camry. More

Don't go anywhere else! First off, i just recently bought a 2000 Toyota tacoma from a lot that I probably shouldn't have gotten it from (not Toyota Dealer related). Turned ou First off, i just recently bought a 2000 Toyota tacoma from a lot that I probably shouldn't have gotten it from (not Toyota Dealer related). Turned out the truck had a single Cat Converter on there so within a week it trips on the check engine light. I've done my research on this truck and it runs on California emissions standards. Here I am going around looking at places to repair my trucks Cat issue. I'm the guy who is hesitant about going to a dealership to have it all done because of the fear of paying to much and swindlers. At this point it's coming close to the time to have my truck inspected and i know I'm screwed unless i give in and go to the dealership, so i do. As i drop off off my truck they assigned me to my service advisor Sam, I explain my problem and he tells me he has the Cat for the truck in the shop and said would be ready with in the next day or two. I go ahead and ask them to run an addition diagnostic on the truck to make sure no other fault codes popped up. After I left, about and hour later Sam gives me a call right on about closing time at Toyota and tells me some bad news. He then told me that my truck, since it runs on the Calif. Emissions standard needs two Cat Converters not just the one aftermarket Cat that was put on by the nut-job owner before me. Now, apart from the bad news given to me, He was on point, and didn't waste any time at all having some one look at the truck, and best of all he didn't wait till the next day to contact me about it either. The next day i called him again and told him to go through with ordering the additional cat to put on the truck, so he did and told me it would take to about the end of the week to get the cat and install them both. I get a call about two days latter and it was Sam telling my truck was already done and it was only thursday. I went from hesitant to all for the the dealership. Sam and the service team did a remarkable job fixing the truck and for the great on-point customer service. He was on top of it all and never disappointed me. I know for sure I'm going back there. Like the title says "Don't go anywhere else!" You all got my five stars! More

systems check for trip and detailing of car Joey was fantastic !!!..did everything i asked and answer all my questions...truly a super job !!!!..i feel safe on the road now...Nancy Vick Joey was fantastic !!!..did everything i asked and answer all my questions...truly a super job !!!!..i feel safe on the road now...Nancy Vick More

Toyota of Apex, NC I bought my Corolla last July 6, 2013. Brett Ingells sold me my Corolla. Brett knew that it was the car for me and I have been very happy with my ca I bought my Corolla last July 6, 2013. Brett Ingells sold me my Corolla. Brett knew that it was the car for me and I have been very happy with my car. He is an Outstanding Salesman! Nat Welles took care of my 10,000 service. I felt "so well taken care of" - Very accommodating! Aimed to please ~ Thank You! Am glad I am with Toyota Scion of Apex, NC. More

Check engine The light had been on for a while but they really where able to pin point the issue and gave me a good peace of mind. The light had been on for a while but they really where able to pin point the issue and gave me a good peace of mind. More

AC service Scion TC Contacted service about ac not blowing cold in Scion TC (ac was serviced 11 months prior at this location). Sam took notice and order parts to do com Contacted service about ac not blowing cold in Scion TC (ac was serviced 11 months prior at this location). Sam took notice and order parts to do complete repair. He was very cordial and advise me on all items required to be work on and assured me that dealership will honor warranty. Service was completed at no cost and vehicle working great. Very nice to have faith in a service dealership that will honor its work and work to resolve issues quickly. I have greater trust in this dealership and will not hesitate to take vehicle here for follow up or any other service needs. More