Hendrick Toyota Apex

Freindly Staff - Wait too long I have used Hendrick Toyota before and had no real concerns. But this visit was different. I came on time as scheduled. But sat there for ~2hours for I have used Hendrick Toyota before and had no real concerns. But this visit was different. I came on time as scheduled. But sat there for ~2hours for a 5000 mile NEW car service, that took ~0.30minute (according to the receipt) to complete. Not nice. Was late for another appointment thereafter. The waiting area is clean and top of its class, but this wait was too long for what was needed. More

Superior agent service I almost never post public reviews but I have to make an exception thanks to the courteous, professional, informative customer service provided by Amb I almost never post public reviews but I have to make an exception thanks to the courteous, professional, informative customer service provided by Amber at Hendrick. More

10,000 Mile Service The service offered us by Hendrick Toyota and our advisor Brian Dean was excellent. Our car was returned to us serviced and washed. The wait time wa The service offered us by Hendrick Toyota and our advisor Brian Dean was excellent. Our car was returned to us serviced and washed. The wait time was longer than expected with an appointment, but overall a very good experience. More

Tire purchase/test drive Courteous and knowledgeable people to deal with. Had me in & out in the time promised. Great experience. Trips to auto dealerships in the past have Courteous and knowledgeable people to deal with. Had me in & out in the time promised. Great experience. Trips to auto dealerships in the past have been worse than going to a dentist. Don't feel that way any longer. More

Brian Dean takes good care of us and our car. Excellent care of our vehicle. Very short wait time dropping off and picking up. Brian Dean explains everything to our satisfaction. I would highly re Excellent care of our vehicle. Very short wait time dropping off and picking up. Brian Dean explains everything to our satisfaction. I would highly recommend this service. More

No pushy sales people! Excellent and relaxing buying experien e with Michael Mc Nabb, Salesman! Michael respected my conditikns of sale and was not pushy. He was honest and Excellent and relaxing buying experien e with Michael Mc Nabb, Salesman! Michael respected my conditikns of sale and was not pushy. He was honest and sincere. Also, the financial rep, Kyle , was also respectful and provided a comfortable setting. More

Routine 20,000 In and out in 35 minutes with everything done that I asked to be checked. The waiting area is always clean and has refreshments that are appreciated. In and out in 35 minutes with everything done that I asked to be checked. The waiting area is always clean and has refreshments that are appreciated. I recommend this dealer and the sales rep that sold me my Highlander to all my friends. More

Paid $75 for an incorrect diagnosis I took my 2013 Camry Hybrid to their Service dept for road noise problem. They charged me $150, kept the car for a day and diagnosed it as bad tires. I took my 2013 Camry Hybrid to their Service dept for road noise problem. They charged me $150, kept the car for a day and diagnosed it as bad tires. I took it to Firestone. Within 30m, they diag'ed it as bad bearing. Even took me to the shop floor and showed the problem. I went back to Toyota to challenge their wrong diag. They kept the car for another day and then confirmed that it was indeed the bearing. They returned only $75 back. So I paid $75 for an incorrect diagnosis and couldn't use the car for 2 days. Stopped going there. More

Faulty Tundra power door locks / actuators I purchased a 2016 Tundra new from this dealer and within a year the driver and driver passenger door actuators failed. They were both replaced under I purchased a 2016 Tundra new from this dealer and within a year the driver and driver passenger door actuators failed. They were both replaced under warranty. The rear driver side actuator finally completely failed at 37k miles however the dealer would not replace it as it was out of warranty (by 1k miles, not by 3 years). A quick search will indicate that these actuators are failing quickly... More

Excellent professional service/ I made my appointment ahead of time and when I arrived at dealership I was greeted right away and my service manager took care of my service request. I made my appointment ahead of time and when I arrived at dealership I was greeted right away and my service manager took care of my service request. Rich Sanchez took the time to explain the service that was required and kept me informed of the progress. Rick is very professional and friendly service advisor. More