Hendrick Toyota Apex

My first experience with the service department was great. Danielle was very friendly and called the minute she knew the wrong part was delivered and they would need another day if okay with me. W great. Danielle was very friendly and called the minute she knew the wrong part was delivered and they would need another day if okay with me. We had a Tab 4 loaner so another day was fine. Service folks did a great job of installing the receiver and I'm extremely pleased so far. More

With the purchase of our toyota highlander two years ago, we have taken our SUV to the dealership for the required maintenance. Each and every time the overall experience has been great. Starting with the pu we have taken our SUV to the dealership for the required maintenance. Each and every time the overall experience has been great. Starting with the purchasing of the SUV to the service department. Highly recommend. More

First service on new car with an appointment no oil change, just checking under hood and rotate tires. Should have taken 30-45 minutes and it took an hour and a half. Not acceptable. If I had not paid change, just checking under hood and rotate tires. Should have taken 30-45 minutes and it took an hour and a half. Not acceptable. If I had not paid in advance for the service agreement, I probably would not go back. More

Excellent service, very fast and friendly. Jonathan was a pleasure to work with. Highly recommend for any service needs. Will continue to take my Toyota to him. Thanks. a pleasure to work with. Highly recommend for any service needs. Will continue to take my Toyota to him. Thanks. More

Hendricks of Apex made the service that I needed on my very easy. I had a 7 am appointment and it was completed by 7:45 am in time for me to get to work. very easy. I had a 7 am appointment and it was completed by 7:45 am in time for me to get to work. More

Danielle (service representative) was extremely knowledgeable and very efficient and helpful. She truly made my experience with the service department great. My trip to the dealership was unplann knowledgeable and very efficient and helpful. She truly made my experience with the service department great. My trip to the dealership was unplanned and I had my 2 young children (and lot's of bags) in tow and she made it all manageable and less stressful. Very impressed with her service! More

We just moved to Raleigh recently & selected Hendrick's mostly for proximity to our home. We were very pleased with our first service visit & plan to continue to come to this dealership for fut Hendrick's mostly for proximity to our home. We were very pleased with our first service visit & plan to continue to come to this dealership for future servicing of our 2013 Sienna. More

I live in Fuquay Varina. This was my first time visit to Hendricks Toyota of Apex, which was not in its present convenient location when I initially purchased my vehicle, a Corolla XLE in June of 2009. Mr. Hendricks Toyota of Apex, which was not in its present convenient location when I initially purchased my vehicle, a Corolla XLE in June of 2009. Mr. Steven Graham, Assistant Service Manager, met me when I drove my vehicle into the service bay. He is very professional and knowledgeable and I would rate his performance as being outstanding in every respect. I am especially indebted to him for retrieving and calling me regarding my cell phone which had fallen out of my pocket in the customer waiting lounge. More

I have always had good service at this dealership, however, on July 8, 2013 this following occurred: When I request service for oil change including filter, I emphatically have them highlight o however, on July 8, 2013 this following occurred: When I request service for oil change including filter, I emphatically have them highlight on service order that "Customer has their own oil for use in oil change" When this service was done on July 8, 2013, I noticed the technician had ignored my request and used Toyota's bulk oil. I told the service writer to take my Highlander back to the technician, have them drain bulk oil and replace with my oil. That was done but instead of just putting 6 quarts (Since the filter wasn't changed again), my engine was overfilled with oil and I had to take it back the next day and let Patrick (Who was very understanding and nice) drain some oil out back to a normal level. Other than this one bad experience I would highly recommend this dealership. More

Fast, Friendly service. I love my Tacoma. It's 9 months old and has 15k on it because I love dragging my boat to the lake. Chris is such a professional. I'm very happy with the experience. months old and has 15k on it because I love dragging my boat to the lake. Chris is such a professional. I'm very happy with the experience. More