Hendrick Toyota Apex

Service Always friendly, always professional. Love the ease of online scheduling. Scheduled maintenance service, done early. Can't ask for a whole lot more Always friendly, always professional. Love the ease of online scheduling. Scheduled maintenance service, done early. Can't ask for a whole lot more than that. More

Excellent service, friendly staff, quality work. I am highly pleased with this dealership, from the sales staff to the service staff and management. If I were to choose one single thing that pleased I am highly pleased with this dealership, from the sales staff to the service staff and management. If I were to choose one single thing that pleased me the most, it is that they actually have an option of a quiet waiting room with no tv or children so that you can work on a laptop or read! I have never seen any staff person there who was not pleasant, friendly, and competent. There is another dealership closer to me but the extra drive is worth it. More

Class Act As always, Toyota of Apex gets the job done in a professional and efficient manner. I'm a repeat customer and have never been disappointed with their As always, Toyota of Apex gets the job done in a professional and efficient manner. I'm a repeat customer and have never been disappointed with their services. More

Quality but Incredibly Slow The service department at this dealership is excellent in several regards: their evaluation of the vehicle is trustworthy, their staff is friendly and The service department at this dealership is excellent in several regards: their evaluation of the vehicle is trustworthy, their staff is friendly and knowledgeable, and their actual repair work is unquestionable. However, I cannot recommend it because they take so gosh darn long to do anything. Oil changes take hours, and heaven forbid you need a problem examined. Appointments are meaningless on busy days; they give you a random time but only attend to your car when it's next in line, regardless of how long you've waited. The real problem with this is that they don't call you when the car is done or give you any estimate of when you can expect to get on with your life. Dealerships always have inflated prices, but they have told me that they will match a quote from another repair professional, so it's worth your time to call around before agreeing to any price. More

Where Customer Service still exists! I love Hendricks Toyota Apex! It is always a pleasure to deal with the Service Department. Always accommodating and attentive to details to make I love Hendricks Toyota Apex! It is always a pleasure to deal with the Service Department. Always accommodating and attentive to details to make the customers experience good. Knowledgeable and happy to answer questions. I actually enjoy taking my car for service. When you get a new car, people always want to know what kind of "deal" you got from that dealership. Yes, we want to not pay more than we need to and I was completely happy with my buying experience but, what is most important to me is what's happens AFTER I have bought the car and bring it back to the dealer for service . It's the service AFTER the sale that makes a recommendation for a dealership 5-star! Always delighted to recommend Hendricks! More

Great service. I always go back. I have a 2006 Toyota RAV 4. I used to go to Leath and Fred Anderson Toyota before Toyota of Apex opened up. I'm glad they did because I was not going I have a 2006 Toyota RAV 4. I used to go to Leath and Fred Anderson Toyota before Toyota of Apex opened up. I'm glad they did because I was not going back to these other guys ever again. With Toyota of Apex things are always done right and in the timeframe they promised. The price is very competitive and the quality is high. Everyone I've worked with has been very friendly, knowledgeable and fair. More

Great Service ! 2012 Toyota Camry LE July 14, 2014, I called to make an appointment to have the 15,000 mile service check done on our 2012 Toyota Camry LE and to my surprise, they were ab July 14, 2014, I called to make an appointment to have the 15,000 mile service check done on our 2012 Toyota Camry LE and to my surprise, they were able to accommodate me on the same day! Whenever the car was being checked in, the Service Representative asked for my cell phone number so that he could contact me once the service was completed. I waited in the Waiting Room ( had a cup of very good coffee) while the "Toyota Care" service was being performed; it took about 1 hour! The CS Representative called and informed me that my car was ready to go! He explained what the Mechanic had done to complete the Service Check and that they had returned the car completely washed and ready to go! What a pleasant service experience this was! Thank You! More

2010 Tundra Reg Cab 4x4 broken center seat I bought my truck from Leith Toyota in 2010 before Rick Hendrick Toyota opened up. I love Dale Jr and Jimmy Johnson and love the fact that Rick Hendr I bought my truck from Leith Toyota in 2010 before Rick Hendrick Toyota opened up. I love Dale Jr and Jimmy Johnson and love the fact that Rick Hendrick motorsports hired Richie Parker {youtube it}and gave him a chance EVEN though he was disabled like me. I have 5 eight lb bass and one 9 lb bass on my wall and bass pro shops in Cary NC said I wasn't qualified enough to sale rod and reels because i was inexperianced. Im in a wheelchair go figure. Anyhow , Leith put a different grade and brand of oil in my truck on EVERY visit. I'm not a mechanic but the fill cap says 5w20 or 0w20. It aint hard.After telling this to Brian he said it didn't matter. My truck said Toyota on the grill. After 4 years, the center back rest which folds down to an arm rest just broke and completely locked up in the upright position on July 3 2014. Inside it were the keys to my boat, ATV and hog cooker. Guess what I did on July 4th. nothing. Even though my truck was out of warranty, Brian said he would fix it and pay for the parts if I paid for the labor. I said that sounded great. In the end,to my suprise, Brian fixed it for free. He simply said it should have never broken, kinda like a seatbelt. I was blown away. My house AC died 3 weeks before and it was $1600.00 and I was strapped for cash.. Brian flick is the man Lt. dan blackmon More

Service is Great I had previously been a customer of another Toyota dealership. When I brought my 2010 Tundra in to determine the cause of roaring noise I was told th I had previously been a customer of another Toyota dealership. When I brought my 2010 Tundra in to determine the cause of roaring noise I was told the rear differential was bad. I had never towed anything nor hauled anything heavy. After some research I found a Technical Service Bulletin (TSB) had been issued for the rear axle bearing for that year and model. Despite handing the TSB to the other dealership they refused to check the rear axle bearing and wanted to charge me $2900.00 to replace the differential. Although I had a ilfetime warranty on the drive train I had to present all of my service records and they had to be sent to the warranty company. They initially were not going to honor the warranty. After a number of phone calls and a face to face with the general manager they agreed to cover the cost of the differential. I still didn't believe the differential was the issue. I made a phone call to Hendrick Toyota Scion Apex and described the sound to the service rep without mentioning the differential or axle bearing or TSB. His first words were, sounds like an axle bearing. I dropped my Tundra off at the service center. I handed the number for the warranty company to the service rep and he picked up the phone and had the deal done within 10 minutes. No service records, no waiting for days to hear back. Hendrick Toyota Scion Apex replaced the bearing which remedied the problem and there was no out of pocket cost to me. I had bought 3 new vehicles at the other dealership. Needless to say, I'm done with them. Goodbye goofy TV commercials and Service Clowns. Hello Hendrick Toyota Scion Apex. More

Never going back Had a bad experience before with them, but wanted to give them one more chance. Saddened that it didn't work out because this dealership is so conven Had a bad experience before with them, but wanted to give them one more chance. Saddened that it didn't work out because this dealership is so convenient. Just wanted my 55K service done and they tried to sell me a $175 fuel cleaning which I doubt I needed. Plus they didn't reset my maintenance indicator on my dash and had to call up a mechanic to come up and do it. My previous bad experience was during a service visit with a leaky sunroof. They told me I would need a whole new sunroof for $1400. Luckily, my service advisor suggested an independent sunroof leak specialist. He came out to my house and found out it was just clogged drainage tube. Only $100 spent and leak free since. That doesn't say much for Hendricks mechanics knowledge and attention to detail. Never going back! More