Hendrick Toyota Apex

Excellent Service in every way. I would recommend this dealership to my family and friends. Always excellent customer care and service. This visit was for a state inspection. The a I would recommend this dealership to my family and friends. Always excellent customer care and service. This visit was for a state inspection. The advisers always take time to explain what is needed and why. More

Best place to take your Toyota I have had incredibly wonderful experience with this dealership. The service staff is very accommodating and helpful. Twice I had to call and take my I have had incredibly wonderful experience with this dealership. The service staff is very accommodating and helpful. Twice I had to call and take my car in a frantic emergency on practically no notice and they treated me incredibly well, took care of my needs immediately, arranged appropriate transportation for me. The service staff is incredibly helpful, will get you in and out quickly and they have a great waiting area with internet connection, a live television, kids play area and even free popcorn. I have never thought twice about going anywhere else since my experience here has been so good. Mike in the staff is amazingly helpful and so nice to work with. So is Pete in Service. They will let you know what is needed and will help you all the way through in the process. I thank this dealership so much and commend them for their handling of matters. I hope they keep their courteous manner for always. More

A satified customer. My son purchased a 4Runner from Apex Toyota and said the people were great at the dealership. So my 2009 Tacoma was coming up for service to extended My son purchased a 4Runner from Apex Toyota and said the people were great at the dealership. So my 2009 Tacoma was coming up for service to extended it was time to check it out. I was impressed with how friendly the people were. They really wanted you to be a satisfied customer. I trust them with my Tacoma. More

Exceptional Customer Service Every time I've taken my 2012 Tacoma in for service their customer service has been exceptional, including their process for getting you checked in, p Every time I've taken my 2012 Tacoma in for service their customer service has been exceptional, including their process for getting you checked in, providing a great waiting area and providing fast and efficient shuttle service. I couldn't be happier with the service I get at this dealership.. More

Excellent Service Rep Recently had 2 vehicles in for routine service and had the pleasure of being assigned to Dan Johnson. Dan handled both transactions in a very professi Recently had 2 vehicles in for routine service and had the pleasure of being assigned to Dan Johnson. Dan handled both transactions in a very professional manner with minimal wait time on my part. Would highly recommend asking for Dan next time you are in for service, I know I will. More

No response to a simple request After purchasing a used vehicle, I found that there was no owner's manual. Multiple emails and phone calls to the salesman and sales manager elicited After purchasing a used vehicle, I found that there was no owner's manual. Multiple emails and phone calls to the salesman and sales manager elicited no response. This leads me to believe that customer service means very little once the car has been bought and paid for. More

Pleasant Service Experience! While my Avalon was purchased at another local dealer (where I had purchased a Highlander for my wife before Hendricks was opened in Apex) all my serv While my Avalon was purchased at another local dealer (where I had purchased a Highlander for my wife before Hendricks was opened in Apex) all my service work is done at Hendricks! I like the proximity to Hendricks to my home in Cary. I was offered all services offered by the other dealer, lifetime oil changes etc,! While this may not continue for my Avalon, I will remain as a Hendricks customer. I like the people there, Shimer Gradus, Mrs Chinn, to name a couple of them. These people are professional in their approach and represent your company well. I am very pleased with my past dealings with Hendricks and will continue to call for Shimer when I need service! Carl F. Boger 2013 Avalon and 2012 Highlander Limited More

Ignition Switch Replaced The ignition switch was replaced in my daughter's 2005 Corolla. Great service but the price was $482.20!! I think that's too high. The ignition switch was replaced in my daughter's 2005 Corolla. Great service but the price was $482.20!! I think that's too high. More

Bought a new 2014 Camry My buying experience was nothing but superb. My sales fellow, George Bevier, was professional but friendly, knowledgeable, very helpful, not pushy, w My buying experience was nothing but superb. My sales fellow, George Bevier, was professional but friendly, knowledgeable, very helpful, not pushy, will ask for him next time I need a car. My new Camry, uncharacteristically, was shipped with a defective torque converter. Hendricks of Apex took care of it quickly, and gave me a loaner [2014 Prius] for a couple days. The service department was again professional, helpful, made sure I was pleased with the outcome. Excellent marks for all concerned at this dealership. More

20,000 mile maintenance Al Gilmer met me in the shop, took the information he needed and told me he'd try to get me taken care of in an hour. Hendrick people did the 20,000 Al Gilmer met me in the shop, took the information he needed and told me he'd try to get me taken care of in an hour. Hendrick people did the 20,000 mile service, washed the car, and had me out of there in 55 minutes which I sincerely appreciated. Jim Schnorr More