Hendrick Toyota Apex

Service Dept Sabotaged my Vehicle My vehicle has been serviced by Hendrick Toytota in Apex for their last 4 years. I took the vehicle to them last August to have the TPS replaced. Th My vehicle has been serviced by Hendrick Toytota in Apex for their last 4 years. I took the vehicle to them last August to have the TPS replaced. They weren't able to replace the TPS because Toyota changed the part's design part of the way through the model year. That's not their fault. However, they damaged an air snorkel and I had to pay to replace it. About 1.5 months after that service the vehicle's on board computer lit its check engine light. After reading the codes from the ECM I learned that the ECM had detected a heater failure in the downstream O2 sensor. I replaced the sensor with a new sensor that I purchased from Hendrick. That did not resolve the problem. After more diagnostic work I traced the problem down to a connector on the ECM that was not properly seated into the ECM. After reseating the connector the issue with the O2 sensor disappeared. In the process of accessing the connector I observed the a vent duct was not seated properly. The duct must be moved to gain access to the ECM. I've never accessed the area myself nor has Hendrick ever had a reason to access this area and the ECM. The connector that was not seated properly is a locking connector so it could not has become dislodged on its on. I firmly believe that someone at Hendrick accessed the area where the ECM is, unlocked the connector, gently pulled the connector out so it would eventually back out on its own, then reinstalled the AC duct and glove compartment to introduce the very problem that I encountered. Hendrick denies any such activity but the fact that they've been servicing the vehicle over the last 4 years and that there is clear evidence that someone has accessed the ECM tells me that Hendrick introduced this problem in order to get me to take the vehicle back to then for more service and parts. They used to be really good but after this I've concluded that they cannot be trusted. If you value your Toyota you'd be well advised to take it somewhere else for service. More

Fantastic Experience I'm sure everyone is aware that buying a car is a hassle. The last car I bought was in 2011 and was happy that I stayed away from any dealership since I'm sure everyone is aware that buying a car is a hassle. The last car I bought was in 2011 and was happy that I stayed away from any dealership since then. And then, my eyes were opened! I wandered into Hendrick Toyota in Apex NC. What an enjoyable experience from Greg, our salesman, to John who handled the financing. Amazing staff, worked in unison and precision and my wife and I drove away in TWO new Toyota RAV4's. I will recommend Hendrick Toyota to Apex to anyone who wants a great experience buying a car. More

Buying a used car from Hendrick I've purchased for cars from and had them serviced by Hendrick Toyota and there's no place I'll shop. I've been to others to compare but they're the b I've purchased for cars from and had them serviced by Hendrick Toyota and there's no place I'll shop. I've been to others to compare but they're the best bar none More

10 minutes after I arrived, I had determined never to return I was not greeted nor recognized yesterday when I arrived with an appointment, for the first maintenance check on my new Highlander. After 10 minutes, I was not greeted nor recognized yesterday when I arrived with an appointment, for the first maintenance check on my new Highlander. After 10 minutes, I complained to two men standing outside, who not only did not offer to help , but responded negatively to my questions! Bridgett, who was with a customer on the phone, saw the problem and came to help me, so I left with a much better feeling about Hendrix. It was my first visit, and I will return, but the staff was not responsive yesterday to customers who were waiting with appointments. The two men were looking at all of the waiting cars and when I asked them what the problem was they treplied “not our job” ! I could not believe that response- I then asked for the supervisor and was told- “ they are all inside-“ period! No help whatsoever! My new car, which I had bought in Wilson, was checked in record time after that and Bridgett did a great job of helping me change my mind about Hendrix, but I hope for the future that your staff will be trained to recognize the importance of speaking to and welcoming every person who drives onto your premises, regardless of what Job that staff member has. The first person a customer meets at a place of business is always remembered. Thank you for listening. Hendrix was recommended to me as a great place for car maintenance , so I hope we will have a good relationship. More

Routine brake system maintenance and recall update. Took my Prius 3 in for routine maintenance of brake fluid. While I was there, my Prius 3 was updated with the recall for computer update. Did not even Took my Prius 3 in for routine maintenance of brake fluid. While I was there, my Prius 3 was updated with the recall for computer update. Did not even have to remind my service adviser. Good service, reasonable pricing AND a coupon which had come via email. :) More

New Tundra Purchase Great Customer Service throughout the whole purchase. Jennifer Stern was great to work with and the whole staff made the day painless. I would recomme Great Customer Service throughout the whole purchase. Jennifer Stern was great to work with and the whole staff made the day painless. I would recommend this Dealership to anyone More

10,000 Mile Service The Hendrick team services 4 Toyota’s that I own - they are always helpful and professional. Keep up the great work. I will definitely be back! The Hendrick team services 4 Toyota’s that I own - they are always helpful and professional. Keep up the great work. I will definitely be back! More

Friendly Service I took my car in for 35,000 service and state inspection. The service advisor was friendly and kept me posted. Service is always high quality, but bei I took my car in for 35,000 service and state inspection. The service advisor was friendly and kept me posted. Service is always high quality, but being a Toyota, I have only needed schedule service. On my fourth Toyota and always dependable. More

65,000 Toyota Care Hendricks Toyota has always provided the THE best service and care to my vehicle. Everyone is professional and takes "care" to a whole new level. Hendricks Toyota has always provided the THE best service and care to my vehicle. Everyone is professional and takes "care" to a whole new level. More

Service Timings I had a 4:10 pm appointment for my first service. The service advisor told me that my car will be ready in 1.5 hours. It was ready as promised by 5: I had a 4:10 pm appointment for my first service. The service advisor told me that my car will be ready in 1.5 hours. It was ready as promised by 5:30 pm. This is what I prefer, to be told the exact timings up front. More