Hendrick Toyota Apex

Hendrick service department My wife and I bought 2 Toyota's about 2 years ago and we bring them in for service every 5000 miles and I have yet to be dissatisfied with their servi My wife and I bought 2 Toyota's about 2 years ago and we bring them in for service every 5000 miles and I have yet to be dissatisfied with their service department and I now have 40,000 miles on our Rav4 and close to 20,000 on our Corolla. I would highly recommend Hendrick Toyota from the Sales staff all the way to the service department. Used to be a Ford guy but not anymore. More

Excellent Service & Professionalism I took my 2018 Toyota Corolla for it's 1st maintenance service! Out in 35 minutes! I'll be back in 6 months. Highly recommended! I took my 2018 Toyota Corolla for it's 1st maintenance service! Out in 35 minutes! I'll be back in 6 months. Highly recommended! More

Service department is excellent! Friendly people who look out for customer’s best interest. I know my vehicle is safer and more efficient after every service. Prices are reasonable, Friendly people who look out for customer’s best interest. I know my vehicle is safer and more efficient after every service. Prices are reasonable, and if you need a rental, You can be sure it will be a good experience as well. Joad is generally the person in charge of my account, and I definitely trust him! More

Service From my arrival to departure, I received excellent service starting with Chris Greene who showed exemplary customer service and has one of the most po From my arrival to departure, I received excellent service starting with Chris Greene who showed exemplary customer service and has one of the most positive personalities I've encountered. He was very thorough and accomodating in explaining future services that would be needed for my vehicle. I was also very pleased with the timeliness of the services performed and completed on my vehicle and not having a long wait. Overall I had an excellent experience. More

Pesky leaky tire Brian Bess tooj care id a confusing situation where I suspected malfunctiob of tire pressure system. Turned out it was a,slow leak in a tire! He took Brian Bess tooj care id a confusing situation where I suspected malfunctiob of tire pressure system. Turned out it was a,slow leak in a tire! He took me seriously and got it fixed quickly. More

Service and Recall Went for Software update recall remind by service adviser Brian Dean. Good service , Quick Response , Very Helpful and Very Professional Keep up the Went for Software update recall remind by service adviser Brian Dean. Good service , Quick Response , Very Helpful and Very Professional Keep up the great work . More

A Great Experience! I purchased a Toyota Camry back in May from Thomas and he was absolutely awesome. He made the car buying experience so easy and gave me exceptional cu I purchased a Toyota Camry back in May from Thomas and he was absolutely awesome. He made the car buying experience so easy and gave me exceptional customer service. He even followed up after the purchase to make sure I was loving the car. Since then, I have had the pleasure of working with Brian from the service department every time I take my car in for maintenance. He always gives me a detailed description of what I am going to have done with my car and goes over his recommendations for upcoming services. Everyone is so friendly and outgoing at this dealership, which is why I will never shop anywhere else. More

Quick turnaround Went in for a repair on my sun visor. Waited less than an hour on a busy Saturday morning. I checked to make sure they had the part and held it the Went in for a repair on my sun visor. Waited less than an hour on a busy Saturday morning. I checked to make sure they had the part and held it the day before the scheduled repair. More

Impressed I was impressed by the professionalism and unbelievable customer service! Look forward to working with the team as I continue to maintain my brand new I was impressed by the professionalism and unbelievable customer service! Look forward to working with the team as I continue to maintain my brand new Camry! Anthony was a complete joy!! More

Service Dept Sabotaged my Vehicle My vehicle has been serviced by Hendrick Toytota in Apex for their last 4 years. I took the vehicle to them last August to have the TPS replaced. Th My vehicle has been serviced by Hendrick Toytota in Apex for their last 4 years. I took the vehicle to them last August to have the TPS replaced. They weren't able to replace the TPS because Toyota changed the part's design part of the way through the model year. That's not their fault. However, they damaged an air snorkel and I had to pay to replace it. About 1.5 months after that service the vehicle's on board computer lit its check engine light. After reading the codes from the ECM I learned that the ECM had detected a heater failure in the downstream O2 sensor. I replaced the sensor with a new sensor that I purchased from Hendrick. That did not resolve the problem. After more diagnostic work I traced the problem down to a connector on the ECM that was not properly seated into the ECM. After reseating the connector the issue with the O2 sensor disappeared. In the process of accessing the connector I observed the a vent duct was not seated properly. The duct must be moved to gain access to the ECM. I've never accessed the area myself nor has Hendrick ever had a reason to access this area and the ECM. The connector that was not seated properly is a locking connector so it could not has become dislodged on its on. I firmly believe that someone at Hendrick accessed the area where the ECM is, unlocked the connector, gently pulled the connector out so it would eventually back out on its own, then reinstalled the AC duct and glove compartment to introduce the very problem that I encountered. Hendrick denies any such activity but the fact that they've been servicing the vehicle over the last 4 years and that there is clear evidence that someone has accessed the ECM tells me that Hendrick introduced this problem in order to get me to take the vehicle back to then for more service and parts. They used to be really good but after this I've concluded that they cannot be trusted. If you value your Toyota you'd be well advised to take it somewhere else for service. More