Hendrick Toyota Apex

fast service Able to obtain appointment right away for a software update and service was great. Met me at my car right away and provided estimate of time to compl Able to obtain appointment right away for a software update and service was great. Met me at my car right away and provided estimate of time to complete service. Was completed in less time, gave me immediate feedback regarding status of car More

Great Service I always received great car service from Hendrick Toyota Apex. Brian took care of explaining in details what is required for my vehicle going forwar I always received great car service from Hendrick Toyota Apex. Brian took care of explaining in details what is required for my vehicle going forward, this was really helpful. More

Service, Trade in and Purchase For the past several years we have had the same gent (large man - looks like he could have been a football player) - he is the nicest service man we h For the past several years we have had the same gent (large man - looks like he could have been a football player) - he is the nicest service man we have ever had. Takes time - with us and we appreciate that. We enjoy bringing the Camry out there for service - and he gets us out of there as quickly as possible - much better than where my husband takes his truck to the Toyota place on Capitol Blvd. All the folks at Ape are really nice. We have purchased a suv from Daryl and will bring it in for service when time. and he has been wonderful and professional to work with. More

Great Service Rep Joad - Sincerely JHarley I have been coming to this dealership for years and I am happy with the customer service and car service. My rep Joad was extremely helpful and a del I have been coming to this dealership for years and I am happy with the customer service and car service. My rep Joad was extremely helpful and a delight to deal with. He always answers all my questions and addresses my concerns. They have extensive hours so I never have an issue getting my car serviced. I’ve been pleased and would recommend them! I usually request Joad when I make an appointment. More

Great experience Happy with customer service and car maintenance service. Was greeted quickly, checked in efficiently, all questions were answered and the wait for the Happy with customer service and car maintenance service. Was greeted quickly, checked in efficiently, all questions were answered and the wait for the car was reasonable. Will return! More

awful expirence. I got my car serviced here. the service was fine, my car is now working great... but the customer service was terrible. it took about 20 minutes to be I got my car serviced here. the service was fine, my car is now working great... but the customer service was terrible. it took about 20 minutes to be acknowledged and then once i was acknowledged they couldnt find any records of the names i had previously given them atleast 3 times over the phone, and everytime i called they couldnt find my name either... turns out they had my car under all of the previous information of the previous owner and ive had my car for about a year. nobody ever bothered to changed ANY information after coutless atempts of me trying. brian bess was the only competent person working there, but yet he never changed my information either. also i had tons of additional charges that were marked as costomer requests and i certainly did not request those services, and it took another 20 minutes to wait for them to bring me my car. More

Excellent/efficient Everyone that I dealt with treated me with respect, kindness and professionalism. All of my questions were answered and everything was explained to me Everyone that I dealt with treated me with respect, kindness and professionalism. All of my questions were answered and everything was explained to me in detail. I never felt rushed. More

40,000 service Because I just had the tires rotated, the only real servicing involved during my visit on 1/25/19 was an oil change. I had a 7:00am appointment, was Because I just had the tires rotated, the only real servicing involved during my visit on 1/25/19 was an oil change. I had a 7:00am appointment, was there when the service bay opened and did not check out until 9:00am; though my car was not brought out to me until 9:20am.. “we moved your car and forgot about it” I was told... I was also told the service bay was short-handed... I believe everyone desires a Mulligan or two; this is the first one I have given over the past 7 years... let’s hope it is the last. More

Excellent service department. They see you on time and keep you posted on progress. Pricing is reasonable. Car wash at the end is a nice touch. The service dept is why I buy there. They see you on time and keep you posted on progress. Pricing is reasonable. Car wash at the end is a nice touch. The service dept is why I buy there. More

Purchase to service From purchase to service we have received excellent customer care. The facility is clean, the personnel in sales & service go above & beyond for the c From purchase to service we have received excellent customer care. The facility is clean, the personnel in sales & service go above & beyond for the customer. they are friendly & courteous. Took my 2018 4Runner in for 15,000 check, Brian Bess listened to my problem (slow leak in left rear tire) and took care of the problem. I am very happy with Hendrick Toyota! More