Hendrick Toyota Apex

Standard Service Brought my new 4Runner in for its 2nd service. Worked with Don who was great. The service was way faster than expected which was awesome. Brought my new 4Runner in for its 2nd service. Worked with Don who was great. The service was way faster than expected which was awesome. More

Excessive charges for parts and work I was shocked in taking my RAV4 Limited edition 2015 model in for repair at the same dealership where I bought the car, where it has been taken religi I was shocked in taking my RAV4 Limited edition 2015 model in for repair at the same dealership where I bought the car, where it has been taken religiously for every service and maintianance need, as suddenly the driver's door will not lock or unlock by hand or remote. The cost to repair, $611 including a $371 charge for one small electricla part that clips in where the other clips out inside the door frame. The balance just to open the door panel, replace and place back. I find it outrageous. I am not sure that I will use Toyota Henrick Apex again and this shock has put me off buying from them again as I was about to do. More

Heartfelt Respect The atmosphere is wonderful! Throughout the entire process from start to finish Kay (sale associate) treated us like family instead of judging us by o The atmosphere is wonderful! Throughout the entire process from start to finish Kay (sale associate) treated us like family instead of judging us by our credit score. We drive 3 hours to pick up our brand new Camry and I must say driving that far to get a car it was worth the travel. Kay was truly has a welcoming spirit and she stayed with us without the process make sure that everything was to our likening. If you are in need of a dealership Hendrick’s Toyota of Apex is the place to be. More

Had to wait over 3 hours for a tire rotation! I had used this dealership exclusively and regularly for routine maintenance. This time I went in to have the tires rotated and possible oil change. I I had used this dealership exclusively and regularly for routine maintenance. This time I went in to have the tires rotated and possible oil change. I set up an appointment on line. When I dropped off my vehicle I was asked if I'd be staying. I said no, I was dropping off, I had two children at home. After waiting to hear for 3 hours!, for what I thought would be a maybe 30 min appointment, I called to check on my vehicle. They didn't know the status and thought it might be done. When I asked why my vehicle hadn't been serviced at the 7:10 appointment. I was then told that when I say I'm dropping off my vehicle I would be getting it back at the end of the day. No where on the confirmation email for my appointment did it identify this "policy". When I dropped off my vehicle and asked if I was staying, at no time was I told that this would mean my vehicle would be placed on low priority and not available until the end of the day! I would have told them, that although I was dropping it off, I needed it back as soon as possible. When I was, understandably upset, at the gross delay of my vehicle being serviced, I was only told that this was the policy and I should have known. I'm very disappointed at this dealership not being fully forthright in their policy. I will not be using them again. More

Great customer service! The Service manager and the technician provided great information on service on the service of my vehicle. I enjoy coming to this service department! The Service manager and the technician provided great information on service on the service of my vehicle. I enjoy coming to this service department! Thank you for your excellent customer service. More

Maintenance Care with Hendrick Toyota I brought both of my vehicles from Hendrick Toyota and had received great care on both vehicles. I do not go to any other Toyota dealership and not s I brought both of my vehicles from Hendrick Toyota and had received great care on both vehicles. I do not go to any other Toyota dealership and not saying they do not do great care for their customers. I just love Hendrick Toyota point blank. From the time I pull my SUV up, I receive a professional with a smile saying "how can I help you today"and the time I leave I receive the same thing with a smile, "is there anything you need from us". "YOU'RE IN GOOD HANDS WITH HENDRICK TOYOTA" More

Amazing great service department always keep me updated on my vehicle maintenance and let me know whenever I need additional stuff added but always work to sa great service department always keep me updated on my vehicle maintenance and let me know whenever I need additional stuff added but always work to satisfied and please me on all my cars needs More

Great and fast service Mr.Dean did an great job, he got me in and out within an timely matter! Love this place, will see you guy's in 5k miles Mr.Dean did an great job, he got me in and out within an timely matter! Love this place, will see you guy's in 5k miles More

Disappointed! Combine distance, unfavorable traffic, limited capacity for service dealership as major obstacles & reasons to consider all others first!!! However, Combine distance, unfavorable traffic, limited capacity for service dealership as major obstacles & reasons to consider all others first!!! However, my rep DON was exceptional & my saving grace!! More

Very poor service on 3 occasions. I have received poor service on at least 3 occasions with Hendrick Toyota of Apex. Over charged for an oil change on my 2013 Highlander along with re I have received poor service on at least 3 occasions with Hendrick Toyota of Apex. Over charged for an oil change on my 2013 Highlander along with recommendations for tire alignment and balancing on 2 day old Michelin tires that were align & balanced. 2003 Highlander that the air conditioning did not work & Hendrick wanted over $900 to repair when the only thing wrong was 2 broken wires. 2000 4Runner with again poor service. I will NEVER use this dealer again. More